Q4U is an automated callback system that allows website visitors and callers to avoid waiting on hold by requesting a callback. It integrates with websites to offer callbacks via email or a virtual call placed in the call queue. Customers are given an expected wait time and can opt to receive a callback when an agent becomes available. When used on a "Contact Us" page, it captures form information and screen pops it for the agent's reference during the callback.

1. Callback Q4U
Web Integration
www.ct-solutions.com

2. Q4U
Contact Centre Callbacks
Callback Q4U
Q4U is an automated call back system for your web
and telephone customers that enables them to
avoid waiting on-hold, without losing their place in
the queue or their call being lost to your call
centre.
www.ct-solutions.com

3. Q4U
Contact Centre Callbacks
Web & Queue Callbacks
• Website Integrated
Gives the option for browsers on your website to choose their
preferred type of callback.
- Email: routed via email server
- Call : a virtual call is made into the relevant Skillset, a
callback is initiated when an agent is free
• Inbound Callback
Customer are given the expect wait time and the option to receive a
callback.
The customer gets a callback within the expected wait time
www.ct-solutions.com

4. Q4U
Contact Centre Callbacks
Heritage certificate
site. Web callback
Enter query on the “Contact Us” page.
- Phone number in international format “ + “
- Choose “Email Me” or “Call Me”
- “Email Me” is same as current “Send”
“Call Me” generates a Q4U call in to an
agent with screen pop.
The pop contains all the
information from the query form
including the query text itself.
www.ct-solutions.com