A Dynamics CRM embedded autodialer

1. Automation for telephone
calling campaigns.
… embedded in Microsoft
Dynamics CRM

2. What Dynamics Telephony Dialer can do?
• Increase your talktime per hour by 75-170%
Method Talk-time / Hr. Improvement
Paper 15-20 -
Preview 25-30 25 – 100 %
Progressive 35-40 75 – 170 %
If you have 2 or more people on outbound, you need a dialer.
A pay-as-you-go dialer ALWAYS pays for itself !

3. What is Dynamics Telephony Dialer ?
• A dialer embedded in Microsoft Dynamics CRM.
• One click to import your daily phone activities
• Preview and/or progressive.
• Blend inbound and outbound calls.
• Dialer toolbar.
• Automatically manage no-answers, busies, re-schedules, callbacks
• Campaign Management
• Statistics/Reports held in Dynamics CRM
• Realtime display (dashboard) in Dynamics CRM
All embedded in Microsoft Dynamics CRM

4. A Few screen shots
The agent has a toolbar to control
and monitor the Dialer. Telephone buttons Inbound/outbound
screenpop
Dynamics Telephony
Toolbar

5. Embedded Telephony Controls
Inbound Call Controls and screen pop

6. CRM Dashboards show call activity

7. Who are the typical customers
for Dynamics Telephony Dialer ?
• Microsoft Dynamics CRM owners.
• Wanting more than 100% improvement
in outbound efficiency making more than
200 calls a week
• Wanting better reporting on
Outbound Campaigns.
• Wanting better visibility of current activity
on Outbound Campaigns
Sales, sales, sales
Renewals & Retention
Customer satisfaction surveys
Collections
Fund-raising
Service follow-up
Welcome calls
Appointment reminder
Market research
Polling