The document outlines the benefits and features of Microsoft Cloud PBX and Skype for Business, highlighting its capabilities for modern business collaboration. It discusses deployment options, PSTN calling, licensing plans, and provides a roadmap for adoption to enhance communication efficiency and reduce costs. Additionally, it addresses common myths and provides insights on device compatibility and user engagement strategies.

1. Palwinder Singh
Senior Systems Engineer
Steve Campbell
Practice Lead
Skype for Business
Cloud PBX

2. People need to collaborate to do
business.
With the pace of business there are
demands to access people quickly
and seamlessly.
At the same time it has to be a
simple process.

3. Presenters
Steve Campbell
Practice Lead
steve.campbell@softchoice.com
Palwinder Singh
Senior Systems Engineer
palwinder.singh@softchoice.com

4. What is Cloud PBX / PSTN Calling / PSTN Conferencing
Skype Operations Framework
VoIP Readiness Assessment
Adoption Practices
Deployment Options
Licensing & Calling Plans
Next Steps
Questions & Answers
Agenda

5. Why Skype for Business?
Any Device, Anywhere, Anytime
Cohesive User Experience
Inter-organizational collaboration
Cost Savings

6. Cloud PBX Myths and Facts
Myth: Cloud PBX is only available in the US
Cloud PBX is available worldwide.
Fact: PSTN Calling is available in select countries
today.
US, Puerto Rico, UK, Ireland, Netherlands, France and Spain.

7. What is Microsoft Cloud PBX?
• Cloud PBX
• PSTN Calling
• PSTN Conferencing

8. Why Cloud PBX?
• Vendor longevity in question
• VoIP systems have been in production for
over 12 years
• Nearly 50% of all end points are still digital.
• Most legacy telephony systems have been out
of support for over 5 years
• Global phone systems in Office 365

9. Microsoft Cloud PBX Features
• Features
Call answer/initiate (by name and
number)
Device switching
Call delegation and call on-behalf Distinctive Ringing
Call forwarding and simultaneous ringing Do-not-disturb routing
Call history Make Skype for Business calls using your desk phone for
audio
Call hold/retrieve Integrated dial-pad
Call transfer (blind, consult, and mobile) Music on hold
Caller ID Team calling
Auto Attendant Video call monitor
Call Queues Voicemail

10. PSTN Calling
• Reduced complexity
• Number porting and E-911
• Simple calling plans

11. PSTN Conferencing
• Dial-in conferencing
• Dial-out conferencing
• Decrease costs

12. Maximizing value from voice
Below is a roadmap of the Skype for Business voice capabilities to adopt. The value increases
as you move through each step
Use Skype for Business
for all your voice needs
• One communication tool
• Lower TCO
• Avoid redundant systems
• Integrated and single directory
Connect to the PSTN
• More predictable pricing
• Ease of procurement
• Fast enablement of phone numbers
• PSTN Calling (coming soon)
• Hybrid/CCE deployments
• Simple and central management
Use Cloud PBX
321
IT
Value
Business
Value
• Single administration
• Ease of on/off-boarding
• Greater insights on usage and control
• Anywhere business phone
• Vendor consolidation

13. Q&A

14. Skype Operations Framework

15. VoIP Readiness Assessment
Identify potential network challenges
Skype for Business quality relies on
network quality
Manage risks

16. Adoption Services
Engage
Sponsor
Business
Objectives
Success
Criteria
User
Personas
Awareness Training
Measure
Success
User
Feedback

17. User Personas
PERSONA REQUIREMENTS DEVICE TYPE
Road warrior Portable and easily accessible devices that can be used in hotels,
airports, and remote offices
Bluetooth, earpiece headset
Executive admin Phone with transfer functions; transportable headset to quickly
roam the office without interruption
High-end desk phone, plus option for
wireless/USB headset
Information
worker
Comfortable device that can withstand many meetings
throughout the day
Headset and good quality webcam

18. User Devices
• Desktop clients
• Mobile clients (iOS/Android)
• Desk phones
• Headsets
• Speaker Phones
• Meeting-room systems
Find the latest and greatest approved Skype for Business devices at:
http://partnersolutions.skypeforbusiness.com/solutionscatalog
Large selection of end user devices

19. On-Premises Hybrid Online
Flexible Deployment Options
End-user features & customer PSTN
services integrated on-premises
• Control
• Integration
• Compliance
• Dedicated hardware
Users online or on-premises; integration
with PSTN services on-premises
• Flexibility and scale
• Increased functionalities
• Cloud connected
• Extend reach
Cloud PBX in Office 365;
PSTN services provided by Microsoft
• Reduced capital costs
• Reduced overhead
• O365 reliability
• Instant scale

20. Cloud Connector Edition Appliance
• Single appliance solution
• Simply connects Cloud PBX to your current PBX or telephone lines
• Deployed in your existing network closet or datacenter

21. Cloud PBX licensing
Requirements US Calling Plan US Total Price
Office 365
Enterprise E5
No additional
requirements
Domestic: $12.00
International: $24.00
Domestic: $12.00
International: $24.00
Office 365
Enterprise E3 Cloud PBX ($8.00)
Domestic: $12.00
International: $24.00
Domestic: $20.00
International: $32.00
Office 365
Enterprise E1 Cloud PBX ($8.00)
Domestic: $12.00
International: $24.00
Domestic: $20.00
International: $32.00

22. Calling Plans
• Microsoft calling plans in US
– Domestic
– International
• Pooled Minutes
– Pooled minutes at tenant level
– Peer to peer calling does not use allocated minutes
• Consumption Billing

23. Is this right for you?
• Business Productivity
Assessment
• Customer Immersion
Experience
• Promo Package

24. Q&A

25. Presenters
Steve Campbell
Practice Lead
steve.campbell@softchoice.com
Palwinder Singh
Senior Systems Engineer
palwinder.singh@softchoice.com