Skype For Business CTI connector for Dynamics CRM

1. Skype for Business-Dynamics CRM
Integration

2. Dynamics Telephony overview
 Out of the box telephone Integration for Dynamics CRM
 Inbound screenpop based on CLID
 Click to Dial any telephone number from within CRM
 Embedded telephone controls (answer, tranfers etc)
 Automatic logging of telephone activity in the CRM
 Embedded progressive dialer for campaign lists
 Telephony statistics available in the CRM dashboards
 Historical reporting stored in Dynamics CRM.

3. Embedded Telephony Controls
Inbound Call Controls and screen pop

4. Custom Call outcomes
Tracked & reported in the CRM

5. Custom Directory
Easy transfer of calls using internal directory

6. Call Activity Dashboards
CRM Dashboards show call activity

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