The document discusses the integration of Microsoft technologies, including Teams, Power Platform, and WhatsApp for Business, focusing on using APIs such as Twilio. It outlines options for businesses to use WhatsApp API through third-party Business Solution Providers or direct installations, although direct integration is currently unavailable for new customers. Additional resources and links for further information on WhatsApp API and related APIs are provided.

1. Having fun with
Microsoft tech.
from Teams to
Power Platform
to WhatsApp
BY
Sanjiv Venkatram
https://www.linkedin.com/in/sanjiv-
venkatram/
@VenkatramSanjiv
Microsoft enthusiast &
community member
BY
Mohamed Ashiq Faleel
Solutions Architect @ TCS
https://www.linkedin.com/in/ashiqf/
@ashiqfaleel
User Delight with Microsoft Cloud
ashiqf@gmail.com https://ashiqf.com
Prudentia Consulting Pte. Ltd

2. How – Design of the solution
Power Automate
SharePoint
Power Apps
Microsoft Teams
WhatsApp for Business
User
Send Message
Receive Message

3. WhatsApp for Business API & Twilio - Introduction
Pre-requisite
• Business verification
Using the API
There are two ways to use the API:
•In this case, one of our third-party business
solution providers (BSPs) hosts the WhatsApp
Business API client. Then, businesses can use
the API through their chosen BSP.
Using a BSP
•In this case, a business directly installs the API
client on their servers.
•Currently, this implementation is not available
for new customers.
Direct
Integration
Twilio - BSP
• Twilio provides functionality to
receive & send WhatsApp messages
connected to your WhatsApp for
Business account
• With Twilio Sandbox for WhatsApp,
you can prototype with WhatsApp
immediately, without waiting for
your Twilio number to be approved
for WhatsApp

4. References
LinkedIn Group URL: https://www.linkedin.com/groups/9083287/
WhatsApp API Overview: https://developers.facebook.com/docs/whatsapp/overview
Business Solution Provider: https://www.facebook.com/business/partner-
directory/search?solution_type=messaging&ref=pd_home_hero_cta&platforms=whatsapp
Twilio WhatsApp Pricing: https://www.twilio.com/whatsapp/pricing/
Twilio WhatsApp API details: https://www.twilio.com/docs/whatsapp/api
Twilio Sandbox: https://www.twilio.com/docs/whatsapp/sandbox
Adaptive Card Designer: https://adaptivecards.io/designer/
Teams App Deep Link: https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-links
Use Context from Teams on PowerApps: https://docs.microsoft.com/en-us/powerapps/teams/embed-teams-app#use-
context-from-teams