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SALES MEETINGS
-for communication and motivation purposes
-provide occasions in exchanging information and
ideas
-provide occasions for stimulating the group as a
whole to raise its own expectation as to reasonable
and acceptable level of performance
๏‚ž FIVE

MAJOR DECISIONS
๏‚ž 1. Aims
๏‚ž 2. Content
๏‚ž 3. Method
๏‚ž 4. Execution
๏‚ž 5. Evaluation
๏‚ž

ADVANTAGES:
๏ƒ˜ Provide more stimulation

๏ƒ˜ All sales personnel have the chance to meet

their counterparts
๏ƒ˜ There is much learn in the interchange of
experiences
๏ƒ˜ The size of the national sales meetings tends
to generate contagious enthusiasm
DISADVANTAGES:
๏ƒ˜ Difficult to find convenient time for all sales
personnel to attend
๏ƒ˜ Company routine is disrupted and
competitors may make inroads into
companyโ€™s sales while they are away to
their territories
๏‚ž

C. REGIONAL SALES MEETINGS

ADVANTAGES:
๏ƒ˜Reduce total travel cost and lower the cost
of productive selling
๏ƒ˜Headquarters executive have direct
contact with the field personnel and learn
about current problems at first hand
๏‚ž DISADVANTAGES:
๏ƒ˜
๏ƒ˜

๏ƒ˜

Demands on executive maybe
excessive
Tends to depreciate meetingโ€™s
importance in the eyes of sales staff
Difficult to develop a spirit of contagious
enthusiasm
๏‚ž FORMS:
๏ถ Closed-circuit

television
๏ถ Sales meetings by telephone
๏ถ Sales meetings at home
๏ถ Traveling Sales Meetings
๏‚ž
๏ƒ˜

๏ƒ˜
๏ƒ˜
๏ƒ˜

๏ƒ˜
๏ƒ˜
๏ƒ˜
๏ƒ˜

๏ƒ˜
๏ƒ˜

OBJECTIVES
To obtain new customers
To secure large orders per sales call
To push slow moving items, high margin goods or new
products
To sell more profitable products
To overcome seasonal sales slumps
To improve the performance of distributors sales personnel
To promote seasonal merchandise
To obtain more product displays by dealers
To get renewal business from the present or former customer
To promote special deals to distributors or both
๏‚žTYPES:

๏‚ž1.

DIRECT- the contest team
describe the specific
objectives
๏‚ž2. NOVELTY- controversial
๏‚ž-

run for periods as short as week
as long as a year but most run
from one to four months

CONTEST PROMOTION
-encourage groups or
individuals to complete
each other
๏‚ž A.

The contest versus alternatives
๏‚ž B. Short-long term effects
๏‚ž C. Design
๏‚ž D. Fairness
๏‚ž E. Impact upon sales force morale
๏ƒ˜

๏ƒ˜

๏ƒ˜

๏ƒ˜

๏ƒ˜
๏ƒ˜
๏ƒ˜

Sales people are paid for their service under
provision of the basic compensation plan, and
there is no reason to reward them for performing
regular duties
High calibre and more experienced sales
personnel look upon sales contest as juvenile and
silly
Contests are often lead to unanticipated and
undesirable results
Contest causes sales people to bunch their sales
during their competition and sales slumps occur
both before and after the contest
The disappointment suffered by contest loser
cause a general decline of the sales force morale
Contests are temporary motivating devices and if
used to frequently, have a narcotic effect
The competitive atmosphere generated by sales
๏‚ž
๏‚ž

๏‚ž

FOUR MANAGEMENT PROCESS
1. ESTABLISHING PERFORMANCE STANDARD
A. Quantitative performance objective
โ€บ TYPES:
๏ฑ Quotas
๏ฑ Selling Expense Ratio
๏ฑ Territorial net profit or gross margin ration
๏ฑ Sales coverage
๏ฑ Call frequency ratio
๏ฑ Calls per day
๏ฑ Order call ratio
๏ฑ Average cost per call
๏ฑ Average order size
๏ฑ Non selling activities
๏ฑ Multiple quantitative performance standards
2. RECORDING ACTUAL PERFORMANCE
๏‚ž SYSTEM

OF FIELD SALES REPORT-to
provide control information.
Sales contests and sales meetings

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Sales contests and sales meetings

  • 1. SALES MEETINGS -for communication and motivation purposes -provide occasions in exchanging information and ideas -provide occasions for stimulating the group as a whole to raise its own expectation as to reasonable and acceptable level of performance
  • 2. ๏‚ž FIVE MAJOR DECISIONS ๏‚ž 1. Aims ๏‚ž 2. Content ๏‚ž 3. Method ๏‚ž 4. Execution ๏‚ž 5. Evaluation
  • 3. ๏‚ž ADVANTAGES: ๏ƒ˜ Provide more stimulation ๏ƒ˜ All sales personnel have the chance to meet their counterparts ๏ƒ˜ There is much learn in the interchange of experiences ๏ƒ˜ The size of the national sales meetings tends to generate contagious enthusiasm
  • 4. DISADVANTAGES: ๏ƒ˜ Difficult to find convenient time for all sales personnel to attend ๏ƒ˜ Company routine is disrupted and competitors may make inroads into companyโ€™s sales while they are away to their territories ๏‚ž C. REGIONAL SALES MEETINGS ADVANTAGES: ๏ƒ˜Reduce total travel cost and lower the cost of productive selling ๏ƒ˜Headquarters executive have direct contact with the field personnel and learn about current problems at first hand
  • 5. ๏‚ž DISADVANTAGES: ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ Demands on executive maybe excessive Tends to depreciate meetingโ€™s importance in the eyes of sales staff Difficult to develop a spirit of contagious enthusiasm
  • 6. ๏‚ž FORMS: ๏ถ Closed-circuit television ๏ถ Sales meetings by telephone ๏ถ Sales meetings at home ๏ถ Traveling Sales Meetings
  • 7. ๏‚ž ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ OBJECTIVES To obtain new customers To secure large orders per sales call To push slow moving items, high margin goods or new products To sell more profitable products To overcome seasonal sales slumps To improve the performance of distributors sales personnel To promote seasonal merchandise To obtain more product displays by dealers To get renewal business from the present or former customer To promote special deals to distributors or both
  • 8. ๏‚žTYPES: ๏‚ž1. DIRECT- the contest team describe the specific objectives ๏‚ž2. NOVELTY- controversial
  • 9. ๏‚ž- run for periods as short as week as long as a year but most run from one to four months CONTEST PROMOTION -encourage groups or individuals to complete each other
  • 10. ๏‚ž A. The contest versus alternatives ๏‚ž B. Short-long term effects ๏‚ž C. Design ๏‚ž D. Fairness ๏‚ž E. Impact upon sales force morale
  • 11. ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ ๏ƒ˜ Sales people are paid for their service under provision of the basic compensation plan, and there is no reason to reward them for performing regular duties High calibre and more experienced sales personnel look upon sales contest as juvenile and silly Contests are often lead to unanticipated and undesirable results Contest causes sales people to bunch their sales during their competition and sales slumps occur both before and after the contest The disappointment suffered by contest loser cause a general decline of the sales force morale Contests are temporary motivating devices and if used to frequently, have a narcotic effect The competitive atmosphere generated by sales
  • 12. ๏‚ž ๏‚ž ๏‚ž FOUR MANAGEMENT PROCESS 1. ESTABLISHING PERFORMANCE STANDARD A. Quantitative performance objective โ€บ TYPES: ๏ฑ Quotas ๏ฑ Selling Expense Ratio ๏ฑ Territorial net profit or gross margin ration ๏ฑ Sales coverage ๏ฑ Call frequency ratio ๏ฑ Calls per day ๏ฑ Order call ratio ๏ฑ Average cost per call ๏ฑ Average order size ๏ฑ Non selling activities ๏ฑ Multiple quantitative performance standards
  • 13. 2. RECORDING ACTUAL PERFORMANCE ๏‚ž SYSTEM OF FIELD SALES REPORT-to provide control information.