This document discusses safety issues related to online shopping. It provides links to several online retailers offering deals and promotions. The main body of the document is a research paper analyzing customer perceptions of safety in e-commerce. A survey of 397 online shoppers found that they have the highest fears regarding personal data security, transaction security, product quality and expectations not being met. However, the incidents customers actually encountered most often involved personal data being sold to third parties, products not matching the description, lack of order updates and issues with delivery times and locations.
The document summarizes digital marketing and its development. It defines digital marketing as marketing products or services using digital technologies like the internet and mobile phones. It discusses how digital marketing has changed from traditional marketing as digital platforms are incorporated into more marketing plans and people conduct more activities online. The document provides examples of common digital marketing tactics like search engine optimization, social media marketing, content marketing, and affiliate marketing. It also discusses how these tactics use different digital channels like websites, blogs, social media, and video to connect with customers online.
6 Content Marketing Trends To Look Out For Beyond 2021PaulDonahue16
Content marketing plays a pivotal role in running a business. If you are a business owner, understanding the trends working well for other brands can help you achieve your business goals, such as generating leads, improving conversions, and increasing sales.
https://advdms.com/blog/6-content-marketing-trends-to-look-out-for-beyond-2021/
EXPLORING FACTORS INFLUENCING THE ADOPTION OF ONLINE SHOPPING WITH SAUDI ESHO...ijcsit
Information and communication technology (ICT) is currently the key enabler of most fields and sectors. It contributed to improving the field of commerce by advent, the concept of electronic commerce. The advent of e-commerce contributed to improving the commerce field by enabling customers to conduct their entire business transaction via the internet. Accordingly, e-commerce has become an indicator of the economic growth sought by countries in this digital age. One of the common forms of B2C e-commerce is online shopping in which the customer deals with a website and gets a full shopping experience online. The online shopping environment in Saudi Arabia is expected to grow as a result of the development of ICT, the spread of the Internet, the large proportion of the youth population and the rapid trend of online markets around the world, and in Saudi Arabia in particular. However, it is still immature, and the adoption of online shopping with Saudi e-shops in specific is less than expected. Therefore, this study seeks to explore the factors influencing the adoption of online shopping by females with Saudi e-shops. This study adopted a qualitative methodology, as data were collected by conducting thirty semi-structured interviews with Saudi females and analyzed through applying Thematic Analysis (TA) method using a software tool (NVivo). As a result, the study reported thirteen factors influencing Saudi females to adopt online shopping with Saudi eshops. Those factors were classified under six main themes: products-related factors, logistics-related factors, customer service-related factors, payment-related factors, technology-related factors, and culturerelated factors. Based on the study’s findings, the researcher reported the study contributions and future research recommendations in conclusion.
Australian Digital Commerce & "The Relational Gap"Ben Gilchriest
Digital Commerce is the Web 2.0 version of e-commerce and covers every aspect of how companies can engage with their customers through various digital channels, including social media and mobile.
This report describes a framework to assess Digital Commerce and explores what this means for the Australian Retail industry. How do Bricks 'n' Clicks compare to pure online players? What is The Relational Gap? And , importantly, how can Australian retailers get value from Digital Commerce?
This document provides a research report on online retailing of fashion clothing in India. It begins by introducing online retailing and growth trends in India. The research problem is defined as studying drivers of customers shifting from brick-and-mortar to online buying of fashion clothing. Research methods include literature review, surveys, interviews. Hypotheses are that upper classes shop online more and those in one-tier cities shop online more. Findings show hypotheses are false as lower income groups and those in two-tier cities dominate online shopping. Suggestions include targeting younger male audiences, improving websites, and offering competitive prices and payment options.
E-commerce in fashion industry
Apparel & accessories sales in US: Apparel has become an online success - Jeffrey Grau, eMarketer.
Fashion emerges as best-performing segment of ecommerce in UK - IMRG Capgemini e-Retail Sales Index.
Southeast Asia startup investments 2013: It’s all about e-commerce, fashion and women: Mobile commerce, online retail, payments, C2C marketplaces, flash sales.
eCommerce Benchmark for the Fashion Industry:
Where does the traffic come from in fashion? - Direct, Paid, Organic, CPS, CPC, Viral/Social, E-mail newsletter; social and viral media play a much bigger role in fashion.
Conversion ratios in fashion retail.
Platform for your e-store – why Magento?: Shopify, SquareSpace, Tictail, Magento; Bonobos, Nike, Christian Louboutin, MyTheresa.
Magento Enterprise Customer Success Story GANT: High performance and visual inspiration, Full screen experience, Custom campaign modules, Look book, Customized checkout, Flexible landing and content pages, Integration with multiple warehouse and ERP systems, Access rights management across multiple sites/stores, Localized payment and shipping methods;
290% increase in conversion rate, 13% increase in traffic, 35% reduction in page load time, 50% decrease in hosting costs.
Why choose Responsive Web Design?: U.S. Mobile Commerce Activities
Divante for fashion: SOLAR Company Case Study: http://divanteltd.com/blog/complex-e-commerce-implementation-fashion-brand/ .
The Coveteur - Online Marketing CampaignNadine Zahran
The document presents a digital marketing plan for The Coveteur, a Canadian fashion website, to launch their new mobile app. It includes an external and internal analysis of the company and industry, objectives to increase website traffic by 5% and get 20% of customers to download the app. The plan outlines features of the app including a virtual closet and social features. Digital tactics discussed are email marketing, display advertising, PPC advertising, affiliate marketing, public relations, and social media. Emails will promote the app launch and landing page. The goal is for The Coveteur to become one of the top ten fashion websites in North America.
The document summarizes digital marketing and its development. It defines digital marketing as marketing products or services using digital technologies like the internet and mobile phones. It discusses how digital marketing has changed from traditional marketing as digital platforms are incorporated into more marketing plans and people conduct more activities online. The document provides examples of common digital marketing tactics like search engine optimization, social media marketing, content marketing, and affiliate marketing. It also discusses how these tactics use different digital channels like websites, blogs, social media, and video to connect with customers online.
6 Content Marketing Trends To Look Out For Beyond 2021PaulDonahue16
Content marketing plays a pivotal role in running a business. If you are a business owner, understanding the trends working well for other brands can help you achieve your business goals, such as generating leads, improving conversions, and increasing sales.
https://advdms.com/blog/6-content-marketing-trends-to-look-out-for-beyond-2021/
EXPLORING FACTORS INFLUENCING THE ADOPTION OF ONLINE SHOPPING WITH SAUDI ESHO...ijcsit
Information and communication technology (ICT) is currently the key enabler of most fields and sectors. It contributed to improving the field of commerce by advent, the concept of electronic commerce. The advent of e-commerce contributed to improving the commerce field by enabling customers to conduct their entire business transaction via the internet. Accordingly, e-commerce has become an indicator of the economic growth sought by countries in this digital age. One of the common forms of B2C e-commerce is online shopping in which the customer deals with a website and gets a full shopping experience online. The online shopping environment in Saudi Arabia is expected to grow as a result of the development of ICT, the spread of the Internet, the large proportion of the youth population and the rapid trend of online markets around the world, and in Saudi Arabia in particular. However, it is still immature, and the adoption of online shopping with Saudi e-shops in specific is less than expected. Therefore, this study seeks to explore the factors influencing the adoption of online shopping by females with Saudi e-shops. This study adopted a qualitative methodology, as data were collected by conducting thirty semi-structured interviews with Saudi females and analyzed through applying Thematic Analysis (TA) method using a software tool (NVivo). As a result, the study reported thirteen factors influencing Saudi females to adopt online shopping with Saudi eshops. Those factors were classified under six main themes: products-related factors, logistics-related factors, customer service-related factors, payment-related factors, technology-related factors, and culturerelated factors. Based on the study’s findings, the researcher reported the study contributions and future research recommendations in conclusion.
Australian Digital Commerce & "The Relational Gap"Ben Gilchriest
Digital Commerce is the Web 2.0 version of e-commerce and covers every aspect of how companies can engage with their customers through various digital channels, including social media and mobile.
This report describes a framework to assess Digital Commerce and explores what this means for the Australian Retail industry. How do Bricks 'n' Clicks compare to pure online players? What is The Relational Gap? And , importantly, how can Australian retailers get value from Digital Commerce?
This document provides a research report on online retailing of fashion clothing in India. It begins by introducing online retailing and growth trends in India. The research problem is defined as studying drivers of customers shifting from brick-and-mortar to online buying of fashion clothing. Research methods include literature review, surveys, interviews. Hypotheses are that upper classes shop online more and those in one-tier cities shop online more. Findings show hypotheses are false as lower income groups and those in two-tier cities dominate online shopping. Suggestions include targeting younger male audiences, improving websites, and offering competitive prices and payment options.
E-commerce in fashion industry
Apparel & accessories sales in US: Apparel has become an online success - Jeffrey Grau, eMarketer.
Fashion emerges as best-performing segment of ecommerce in UK - IMRG Capgemini e-Retail Sales Index.
Southeast Asia startup investments 2013: It’s all about e-commerce, fashion and women: Mobile commerce, online retail, payments, C2C marketplaces, flash sales.
eCommerce Benchmark for the Fashion Industry:
Where does the traffic come from in fashion? - Direct, Paid, Organic, CPS, CPC, Viral/Social, E-mail newsletter; social and viral media play a much bigger role in fashion.
Conversion ratios in fashion retail.
Platform for your e-store – why Magento?: Shopify, SquareSpace, Tictail, Magento; Bonobos, Nike, Christian Louboutin, MyTheresa.
Magento Enterprise Customer Success Story GANT: High performance and visual inspiration, Full screen experience, Custom campaign modules, Look book, Customized checkout, Flexible landing and content pages, Integration with multiple warehouse and ERP systems, Access rights management across multiple sites/stores, Localized payment and shipping methods;
290% increase in conversion rate, 13% increase in traffic, 35% reduction in page load time, 50% decrease in hosting costs.
Why choose Responsive Web Design?: U.S. Mobile Commerce Activities
Divante for fashion: SOLAR Company Case Study: http://divanteltd.com/blog/complex-e-commerce-implementation-fashion-brand/ .
The Coveteur - Online Marketing CampaignNadine Zahran
The document presents a digital marketing plan for The Coveteur, a Canadian fashion website, to launch their new mobile app. It includes an external and internal analysis of the company and industry, objectives to increase website traffic by 5% and get 20% of customers to download the app. The plan outlines features of the app including a virtual closet and social features. Digital tactics discussed are email marketing, display advertising, PPC advertising, affiliate marketing, public relations, and social media. Emails will promote the app launch and landing page. The goal is for The Coveteur to become one of the top ten fashion websites in North America.
This document provides an overview of an introduction to e-commerce course. It outlines the course objectives, assignments, and schedule. The instructor, Nicholas Davis, is introduced. Key topics that will be covered include differentiating e-commerce and e-business, applying business concepts to an e-commerce strategy, and discussing trends in internet technology and their impact on e-commerce. Students will complete individual and group assignments on topics like types of e-commerce, case studies, and analyzing an e-commerce function.
E-Marketing (past, present, and future)Usman Tariq
This chapter discusses the past, present, and future of e-marketing. It distinguishes between e-business, e-commerce, and e-marketing. E-business optimizes a company's activities using digital technology, while e-commerce focuses on online transactions. E-marketing applies information technology to traditional marketing. The chapter also identifies trends that may shape the future of e-marketing, such as increasing transparency and the development of the semantic web.
The development of digital marketing is inseparable from technology developmentrajjo224
Digital marketing has evolved significantly since the first email was sent in 1971. In the 1990s, terms like "digital marketing" and "e-commerce" emerged as the Internet became more widely used and companies were able to collect large amounts of customer data online. This allowed for more personalized advertising. In the 2000s, the growth of social media and mobile devices changed customer expectations and behaviors, requiring companies to adopt omnichannel marketing strategies to provide seamless customer experiences across channels. Today, digital marketing incorporates online, social, and mobile channels and enables two-way communication between brands and customers.
E-COMMERCE AND THE FUTURE OF RETAIL: 2015Cooper Smith
This document summarizes trends in the retail industry, focusing on the growth of digital commerce. Some key points:
- Digital commerce, including purchases made online and through mobile devices, is growing significantly and now accounts for nearly 10% of total US retail sales. Growth is driven by increased smartphone and tablet usage.
- Certain categories like media/entertainment, electronics and apparel have seen over half of their sales move online. Younger traditional retailers relying mainly on in-store sales like JCPenney are struggling, while those like Gap with larger digital presences are faring better.
- Health/personal care and grocery represent major future opportunities for online sales growth, but online options must increase to meet consumer demand
This document discusses global e-marketing and the use of the internet for international business. It provides an overview of key regions and their adoption of e-commerce, including Asia-Pacific, Europe, and Latin America. It also outlines some structural barriers to global e-commerce, such as language barriers, cultural barriers, infrastructure challenges, and knowledge barriers. Finally, it discusses how companies can utilize the internet for global marketing strategies and understanding international buyers.
This document discusses e-commerce and globalization. It defines e-commerce as the buying and selling of goods and services over electronic networks like the internet. Globalization is described as the spread of people, ideas, and goods throughout the world. The document outlines an e-commerce framework involving customer profiling, needs assessment, and legal/environmental considerations. It also provides statistics on internet and e-commerce usage worldwide.
The document summarizes an article from the International Journal of Management discussing emerging trends in web marketing. It finds that web marketing is a growing trend for marketers globally due to benefits like lower costs, greater convenience and access, and an ability to expand customer bases. The article outlines several emerging trends in areas like online retail, electronics, food delivery, insurance, and real estate that suggest the scope of web marketing will continue increasing in the future.
INTERNET SHOPPING AND ITS IMPACT ON CONSUMER BEHAVIOURPrathamesh Gawane
The document discusses understanding consumers' online shopping and purchasing behaviors. It aims to study how factors like price, time, and demography influence consumers' buying decisions online. The objectives are to study awareness, acceptance, and issues around online shopping and their impact on purchase decisions. While online shopping is growing rapidly, many consumers remain hesitant due to security concerns, lack of seeing products physically, and authenticity questions. Younger consumers aged 18-30 tend to shop online most.
Consumer Awareness about Privacy and Security Risk for Online Shoppingijtsrd
This paper provides an analysis of shoppers perception on security and privacy problems in online shopping .The most objective of this analysis is to analyse the shoppers perceptions on security and privacy and formulate recommendations supported the findings that might contribute in eradicating these problems and boosting customer confidence. It additionally provides a quick discussion on the implications of online buying each customers and firms, the rising issues over privacy and security, and also the importance of shoppers perceptions on security and privacy problems in bolstering online searching adoption. Determining the perceptions of shoppers on security and privacy problems associated with e commerce can profit IT security suppliers and internet businesses in crafting a multifarious approach in addressing those perceptions, one that effectively combines technological solutions and psychological approaches so as to resolve one among the last remaining obstacles to the widespread use of on line shopping. Mr. Robinson. M | Surya. R ""Consumer Awareness about Privacy and Security Risk for Online Shopping"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-3 , April 2019, URL: https://www.ijtsrd.com/papers/ijtsrd21695.pdf
Paper URL: https://www.ijtsrd.com/other-scientific-research-area/other/21695/consumer-awareness-about-privacy-and-security-risk-for-online-shopping/mr-robinson-m
The document discusses trends in e-commerce for the fashion industry. It covers topics like the steps for a successful e-business, principles for e-commerce startups, e-business strategies including electronic data interchange, how e-commerce works with affiliate marketing, and how the apparel/fashion industry utilizes e-commerce. Categories of apparel commonly sold online are discussed, along with benefits of e-commerce for the fashion industry and trends like mobile commerce and personalization.
1) The document discusses electronic commerce (e-commerce) in Morocco, including definitions of e-commerce, the different domains of e-commerce, advantages, and the current state of e-commerce in Morocco.
2) E-commerce in Morocco is still embryonic, with most companies not practicing e-commerce despite being computerized and using the internet. The top constraints to e-commerce development in Morocco are lack of security in internet transactions, lack of customer trust, and lack of legislation regulating e-commerce.
3) For e-commerce to develop in Morocco, the document suggests raising awareness, establishing legislation, and facilitating administrative procedures to give consumers and entrepreneurs more confidence in e-commerce
The document discusses potential threats of online marketing. It begins with an abstract on social networks and how they allow sharing of interests and reviews of products/services. While social media marketing is still developing, it holds potential success for businesses if integrated carefully. The document then discusses advantages and risks of social media marketing. It aims to identify potential online marketing threats and recommend ways to overcome existing and future issues.
Internet is unfair – Exploring exploitation and consumer powerYing DONG
This document discusses user-generated content on the internet and its value to commercial companies. It argues that while internet users freely generate content and share their experiences, commercial companies are able to collect and analyze this user data to learn about consumer behaviors and preferences. This allows companies to highly target their advertisements and marketing strategies. However, internet users are often unaware of how much economic value their contributions online provide to corporations. The document explores whether this relationship between users and companies makes the internet an unfair platform for users from an economic perspective.
The document is a project report analyzing the impact of e-commerce strategies in building customer relationships. It discusses the meaning and types of e-commerce as well as the history and evolution of e-commerce in India. The report outlines the objectives, methodology, and limitations of the study, which involves a survey of 25 people. It analyzes the data collected on customer demographics, behaviors, and perceptions of e-commerce. According to the findings, customers are most concerned with security and quality when making online purchases.
How do online advertisements affects consumer purchasing intention empirical ...Alexander Decker
This document summarizes a study that examined how online advertisements affect consumer purchasing intentions in Jordan. The study developed a theoretical model with five dimensions: consumer characteristics, advertisement characteristics, website characteristics, attitude, and product characteristics. Data was collected from 339 Jordanian university students. The results showed that income, internet skills, daily internet usage, advertisement content, and advertisement location significantly impacted the effectiveness of online ads. Additionally, website language and opinions of others were found to have notable influence on ad effectiveness. The study aimed to identify key factors affecting online ad effectiveness and purchasing intentions in the context of a developing country.
The document examines consumer online behavior across several countries including the US, China, India, South Korea, Germany, and the UK. It finds that decision-making and online behaviors are influenced by cultural factors. In China, high perceived risk is a primary barrier to online shopping. Chinese consumers worry about product quality, returns, and security of transactions. Cultural norms emphasizing collectivism and uncertainty avoidance also impact risk perceptions. Indian e-commerce is growing rapidly but consumers remain unwilling to purchase expensive products online. Cultural differences must be considered to develop successful cross-cultural online retail strategies.
Crux of the study was to investigate the influence of risk perception dimensions such as perceived
financial risk, perceived performance risk, perceived time risk, perceived psychological risk and perceived
social risk on internet users’ online shopping intention. The study aims to fill the gap that exists in literature on
reasons why Nigerian internet users, who are able to shop online, still refrain from doing so. The study adopted
descriptive research design with the aid of survey method in obtaining the needed data. The population
comprises all the internet users in the study area.
Customer attitudes and Perceptions of their Rights in Online Transactions- An...EECJOURNAL
In the era of globalization online transaction or online banking is a countless revolution. Over the last decade supreme business are running with technological change. Online transaction or online banking is the use of technology for improved business outcome. And bankers are devising approaches to meet the demand of online bankers; they are busy in reviewing customer attitude in the field of online banking or online transaction, to understand the customer attitudes towards online banking or online transaction. Quantitative method employed to analyze the relationship between customer attitude and right of online transaction in Kurdistan region of Iraq. The researcher attempted to gather data from customers in Erbil, however 100 surveys distributed in different banks located in Erbil, but only 79 questionnaires have been completed successfully. The findings revealed that previous Online banking or online transaction experience and frequency and time length of transaction use have significant influence on trusting and the intention to use online banking. Perceived convenience had a positive effect on perceived usefulness and continuance intention. The findings demonstrated that intention to use online banking can be predicted by attitudinal and perceived behavioral convenience factors. The findings from this research have also exposed that the perceived security has a marginal impact on the customers' tendency to trust online banking. And while the study assumed that with cybercriminals targeting banking devices, securing online transaction is more important than ever, and would impact trust in Online transaction, but the week relationship sounds as if the customer evaluates “each situation” and compare the levels of trust versus the perceived level of security.
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
The papers for publication in The International Journal of Engineering& Science are selected through rigorous peer reviews to ensure originality, timeliness, relevance, and readability.
This document provides an overview of an introduction to e-commerce course. It outlines the course objectives, assignments, and schedule. The instructor, Nicholas Davis, is introduced. Key topics that will be covered include differentiating e-commerce and e-business, applying business concepts to an e-commerce strategy, and discussing trends in internet technology and their impact on e-commerce. Students will complete individual and group assignments on topics like types of e-commerce, case studies, and analyzing an e-commerce function.
E-Marketing (past, present, and future)Usman Tariq
This chapter discusses the past, present, and future of e-marketing. It distinguishes between e-business, e-commerce, and e-marketing. E-business optimizes a company's activities using digital technology, while e-commerce focuses on online transactions. E-marketing applies information technology to traditional marketing. The chapter also identifies trends that may shape the future of e-marketing, such as increasing transparency and the development of the semantic web.
The development of digital marketing is inseparable from technology developmentrajjo224
Digital marketing has evolved significantly since the first email was sent in 1971. In the 1990s, terms like "digital marketing" and "e-commerce" emerged as the Internet became more widely used and companies were able to collect large amounts of customer data online. This allowed for more personalized advertising. In the 2000s, the growth of social media and mobile devices changed customer expectations and behaviors, requiring companies to adopt omnichannel marketing strategies to provide seamless customer experiences across channels. Today, digital marketing incorporates online, social, and mobile channels and enables two-way communication between brands and customers.
E-COMMERCE AND THE FUTURE OF RETAIL: 2015Cooper Smith
This document summarizes trends in the retail industry, focusing on the growth of digital commerce. Some key points:
- Digital commerce, including purchases made online and through mobile devices, is growing significantly and now accounts for nearly 10% of total US retail sales. Growth is driven by increased smartphone and tablet usage.
- Certain categories like media/entertainment, electronics and apparel have seen over half of their sales move online. Younger traditional retailers relying mainly on in-store sales like JCPenney are struggling, while those like Gap with larger digital presences are faring better.
- Health/personal care and grocery represent major future opportunities for online sales growth, but online options must increase to meet consumer demand
This document discusses global e-marketing and the use of the internet for international business. It provides an overview of key regions and their adoption of e-commerce, including Asia-Pacific, Europe, and Latin America. It also outlines some structural barriers to global e-commerce, such as language barriers, cultural barriers, infrastructure challenges, and knowledge barriers. Finally, it discusses how companies can utilize the internet for global marketing strategies and understanding international buyers.
This document discusses e-commerce and globalization. It defines e-commerce as the buying and selling of goods and services over electronic networks like the internet. Globalization is described as the spread of people, ideas, and goods throughout the world. The document outlines an e-commerce framework involving customer profiling, needs assessment, and legal/environmental considerations. It also provides statistics on internet and e-commerce usage worldwide.
The document summarizes an article from the International Journal of Management discussing emerging trends in web marketing. It finds that web marketing is a growing trend for marketers globally due to benefits like lower costs, greater convenience and access, and an ability to expand customer bases. The article outlines several emerging trends in areas like online retail, electronics, food delivery, insurance, and real estate that suggest the scope of web marketing will continue increasing in the future.
INTERNET SHOPPING AND ITS IMPACT ON CONSUMER BEHAVIOURPrathamesh Gawane
The document discusses understanding consumers' online shopping and purchasing behaviors. It aims to study how factors like price, time, and demography influence consumers' buying decisions online. The objectives are to study awareness, acceptance, and issues around online shopping and their impact on purchase decisions. While online shopping is growing rapidly, many consumers remain hesitant due to security concerns, lack of seeing products physically, and authenticity questions. Younger consumers aged 18-30 tend to shop online most.
Consumer Awareness about Privacy and Security Risk for Online Shoppingijtsrd
This paper provides an analysis of shoppers perception on security and privacy problems in online shopping .The most objective of this analysis is to analyse the shoppers perceptions on security and privacy and formulate recommendations supported the findings that might contribute in eradicating these problems and boosting customer confidence. It additionally provides a quick discussion on the implications of online buying each customers and firms, the rising issues over privacy and security, and also the importance of shoppers perceptions on security and privacy problems in bolstering online searching adoption. Determining the perceptions of shoppers on security and privacy problems associated with e commerce can profit IT security suppliers and internet businesses in crafting a multifarious approach in addressing those perceptions, one that effectively combines technological solutions and psychological approaches so as to resolve one among the last remaining obstacles to the widespread use of on line shopping. Mr. Robinson. M | Surya. R ""Consumer Awareness about Privacy and Security Risk for Online Shopping"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-3 , April 2019, URL: https://www.ijtsrd.com/papers/ijtsrd21695.pdf
Paper URL: https://www.ijtsrd.com/other-scientific-research-area/other/21695/consumer-awareness-about-privacy-and-security-risk-for-online-shopping/mr-robinson-m
The document discusses trends in e-commerce for the fashion industry. It covers topics like the steps for a successful e-business, principles for e-commerce startups, e-business strategies including electronic data interchange, how e-commerce works with affiliate marketing, and how the apparel/fashion industry utilizes e-commerce. Categories of apparel commonly sold online are discussed, along with benefits of e-commerce for the fashion industry and trends like mobile commerce and personalization.
1) The document discusses electronic commerce (e-commerce) in Morocco, including definitions of e-commerce, the different domains of e-commerce, advantages, and the current state of e-commerce in Morocco.
2) E-commerce in Morocco is still embryonic, with most companies not practicing e-commerce despite being computerized and using the internet. The top constraints to e-commerce development in Morocco are lack of security in internet transactions, lack of customer trust, and lack of legislation regulating e-commerce.
3) For e-commerce to develop in Morocco, the document suggests raising awareness, establishing legislation, and facilitating administrative procedures to give consumers and entrepreneurs more confidence in e-commerce
The document discusses potential threats of online marketing. It begins with an abstract on social networks and how they allow sharing of interests and reviews of products/services. While social media marketing is still developing, it holds potential success for businesses if integrated carefully. The document then discusses advantages and risks of social media marketing. It aims to identify potential online marketing threats and recommend ways to overcome existing and future issues.
Internet is unfair – Exploring exploitation and consumer powerYing DONG
This document discusses user-generated content on the internet and its value to commercial companies. It argues that while internet users freely generate content and share their experiences, commercial companies are able to collect and analyze this user data to learn about consumer behaviors and preferences. This allows companies to highly target their advertisements and marketing strategies. However, internet users are often unaware of how much economic value their contributions online provide to corporations. The document explores whether this relationship between users and companies makes the internet an unfair platform for users from an economic perspective.
The document is a project report analyzing the impact of e-commerce strategies in building customer relationships. It discusses the meaning and types of e-commerce as well as the history and evolution of e-commerce in India. The report outlines the objectives, methodology, and limitations of the study, which involves a survey of 25 people. It analyzes the data collected on customer demographics, behaviors, and perceptions of e-commerce. According to the findings, customers are most concerned with security and quality when making online purchases.
How do online advertisements affects consumer purchasing intention empirical ...Alexander Decker
This document summarizes a study that examined how online advertisements affect consumer purchasing intentions in Jordan. The study developed a theoretical model with five dimensions: consumer characteristics, advertisement characteristics, website characteristics, attitude, and product characteristics. Data was collected from 339 Jordanian university students. The results showed that income, internet skills, daily internet usage, advertisement content, and advertisement location significantly impacted the effectiveness of online ads. Additionally, website language and opinions of others were found to have notable influence on ad effectiveness. The study aimed to identify key factors affecting online ad effectiveness and purchasing intentions in the context of a developing country.
The document examines consumer online behavior across several countries including the US, China, India, South Korea, Germany, and the UK. It finds that decision-making and online behaviors are influenced by cultural factors. In China, high perceived risk is a primary barrier to online shopping. Chinese consumers worry about product quality, returns, and security of transactions. Cultural norms emphasizing collectivism and uncertainty avoidance also impact risk perceptions. Indian e-commerce is growing rapidly but consumers remain unwilling to purchase expensive products online. Cultural differences must be considered to develop successful cross-cultural online retail strategies.
Crux of the study was to investigate the influence of risk perception dimensions such as perceived
financial risk, perceived performance risk, perceived time risk, perceived psychological risk and perceived
social risk on internet users’ online shopping intention. The study aims to fill the gap that exists in literature on
reasons why Nigerian internet users, who are able to shop online, still refrain from doing so. The study adopted
descriptive research design with the aid of survey method in obtaining the needed data. The population
comprises all the internet users in the study area.
Customer attitudes and Perceptions of their Rights in Online Transactions- An...EECJOURNAL
In the era of globalization online transaction or online banking is a countless revolution. Over the last decade supreme business are running with technological change. Online transaction or online banking is the use of technology for improved business outcome. And bankers are devising approaches to meet the demand of online bankers; they are busy in reviewing customer attitude in the field of online banking or online transaction, to understand the customer attitudes towards online banking or online transaction. Quantitative method employed to analyze the relationship between customer attitude and right of online transaction in Kurdistan region of Iraq. The researcher attempted to gather data from customers in Erbil, however 100 surveys distributed in different banks located in Erbil, but only 79 questionnaires have been completed successfully. The findings revealed that previous Online banking or online transaction experience and frequency and time length of transaction use have significant influence on trusting and the intention to use online banking. Perceived convenience had a positive effect on perceived usefulness and continuance intention. The findings demonstrated that intention to use online banking can be predicted by attitudinal and perceived behavioral convenience factors. The findings from this research have also exposed that the perceived security has a marginal impact on the customers' tendency to trust online banking. And while the study assumed that with cybercriminals targeting banking devices, securing online transaction is more important than ever, and would impact trust in Online transaction, but the week relationship sounds as if the customer evaluates “each situation” and compare the levels of trust versus the perceived level of security.
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
The papers for publication in The International Journal of Engineering& Science are selected through rigorous peer reviews to ensure originality, timeliness, relevance, and readability.
This document describes the development of an online shopping system called EasyShop for developing countries. EasyShop allows buyers and sellers to conduct online shopping and transactions using recharge cards instead of credit/debit cards, which are not widely accessible. The system was developed using ASPX/C# and MySQL. It includes modules for user registration, product browsing, shopping cart, payment, and delivery. UML diagrams including use case, class, and state diagrams were used in the design. The system aims to address issues with traditional markets like needing physical contact between buyers and sellers and inflexibility. It also allows even those in rural areas to shop online using recharge cards.
Factors affecting online shopping UG paper -Filzah (1).pdfnssodhi13
This document discusses factors affecting online shopping behavior among consumers in Malaysia during the COVID-19 pandemic. It examines the relationship between convenience, price, trust, and social media on consumer buying behavior. A survey was conducted with 107 Malaysian consumers. The findings revealed no relationship between the independent variables (convenience, price, trust, social media) and the dependent variable (online shopping behavior). This differs from previous studies, suggesting consumer behavior has changed due to the pandemic. The results provide insights for online businesses to better understand changing consumer preferences.
Online Shop-ping in India is evolving fast and has the prospective to grow exponentially in the times to come. Online shopping is a growing area of technology. Online shopping has spread into every corner of life, linking people to the culture of capitalism in frequent and daily ways. In general, shopping has always catered to middle class and upper class women. Shopping is fragmented and pyramid-shaped. Online shopping is the process consumers go through to purchase products or services over the Internet. An online shop, eshop, e-store, internet shop, web shop, web store, online store, or virtual store evokes the physical analogy of buying products or services at a bricks-and-mortar retailer or in a shopping mall. Establishing a store on the Internet, allows for retailers to expand their market and reach out to consumers who may not otherwise visit the physical store. The convenience of online shopping is the main attraction for the consumers. Unique online payment systems offer easy and safe purchasing from other individuals. Online shopping allows people with a broad range of products in different categories. It also gives a chance to compare the same product with the others and also shows the best deal.. The benefits of shopping online also come with potential risks and dangers that consumers must be aware of. This research is conducted to study the emerging trends of online shopping retails by retailers. This report includes the various factors which are taken into consideration by the consumers for purchasing through a retail store or for online shopping. Report also takes into consideration the factors which forms the basis of comparison made by the customers, mainly the women for online shopping vis-à-vis shopping through a retail store.
CHAPTER 1INTRODUCTION1.0 OVERVIEW OF STUDYThe emerging.docxketurahhazelhurst
This document provides an overview and background of a study on customers' product delivery experiences and e-loyalty towards e-commerce marketplaces. It discusses how e-commerce and online shopping have grown significantly with increased internet access. However, product delivery issues are one of the top complaints for online shoppers and can negatively impact customer retention if reliability, safety, and timeliness are not adequately addressed. The document aims to explore the relationship between these delivery factors and customers' experiences and loyalty.
Customer’s buying behavior for online shoppingKetan Rai
It is era of Online Shopping every Age Group is using internet now these days , So i have research report on topic Customer’s buying behavior for online shopping ... it is based upon delhi based company " CITYWEB"
International Journal of Engineering Research and Applications (IJERA) is an open access online peer reviewed international journal that publishes research and review articles in the fields of Computer Science, Neural Networks, Electrical Engineering, Software Engineering, Information Technology, Mechanical Engineering, Chemical Engineering, Plastic Engineering, Food Technology, Textile Engineering, Nano Technology & science, Power Electronics, Electronics & Communication Engineering, Computational mathematics, Image processing, Civil Engineering, Structural Engineering, Environmental Engineering, VLSI Testing & Low Power VLSI Design etc.
The document explores factors that affect consumer buying behavior in online shopping. It discusses literature related to online shopping attributes, advantages, disadvantages and factors like website quality, ease of use, delivery, customer service, privacy and security, price, brand, refunds and trust that influence online purchasing. The study collected data through personal interviews to identify key factors, finding website quality, price, convenience, delivery, customer service, privacy, security, brand, refunds and trust most significantly impact online shopping behavior. The results suggest online retailers should focus on improving these factors to increase sales.
A study on the E-commerce and Consumer protection (1) (2) (1).pptxforam vadodariya
This document presents a study on e-commerce and consumer protection in India. It includes an introduction to e-commerce, objectives of the study, a literature review on past research on the topic in India, and details on the research methodology which included a survey of 136 respondents. The data analysis section outlines the results of the survey on topics like preferred shopping locations, types of e-commerce, benefits to consumers, growth of e-commerce in India, challenges, and future of the industry. The conclusion states that e-commerce is an evolving field in India and strategic planning is important for organizations to keep up with its growth.
The document summarizes the findings of a survey conducted by Youstice on online consumer shopping habits across the UK, France and Germany. Some key findings include:
1) Over half of respondents purchased items from online retailers like Amazon once a month or more. Germans were more likely to shop online for fashion while Brits favored online gifts.
2) Most consumers researched retailers by checking customer reviews before purchasing. Reviews were especially important for German shoppers.
3) While online shopping is popular, some were still hesitant about purchasing certain items like groceries online, especially in Germany and France.
The summary highlights differences in online shopping tendencies across countries and how consumer decisions are often driven by heur
This document discusses a study that examined the relationship between online fraud, trust in technology, and consumer intention among Generation Y to use e-commerce. A survey was administered to 120 Generation Y respondents in Kota Bharu, Malaysia. The results found strong positive correlations between consumer intention and both trust and online fraud. Regression analysis indicated that online fraud had the strongest influence on consumer intention. The study suggests that e-commerce companies should focus on reducing online fraud and building trust in order to attract more Generation Y consumers.
Consumers online purchase intention is significant guide for operating online organization in Bangladesh. The major purpose of this paper is to explore the key factors that influence consumers’ intention, satisfaction and loyalty towards online purchase in Bangladesh. This paper adopts quantitative analysis of possible factors that may influence consumers’ intention, satisfaction and loyalty towards online purchase. By using Convenient Sampling technique the data has been collected from 200 respondents. Data are analyzed using frequency, mean, standard deviation and regression analysis. From the results of regression analysis, this research is found that security, personal hobby, payment method, appropriate pricing, privacy, social media and reference groups as the significant factors, which considerably influence consumers’ intention towards online purchase. This investigation is revealed that online purchases intention, product quality and product brand as the important factors, which significantly influence consumers’ satisfaction. This paper is also demonstrated that satisfaction as the momentous factor, which notably influences consumers loyalty in Bangladesh.
Analysis of e tail sector in pakistan and drivers for changeAmin Lalani
This document analyzes the state of e-tailing (online retail) in Pakistan and identifies factors that hinder its growth. It finds that while Pakistan has some key enabling factors for e-tailing like infrastructure, internet users, and workforce, e-tailing transactions and financial turnover remain low. This is partly due to an undocumented cash-based economy and stores operating through Facebook instead of dedicated e-commerce platforms. The document evaluates Pakistan's readiness for e-tailing based on a digital economy rating and finds strengths in connectivity and business environment but weaknesses in social/cultural factors and consumer/business adoption of e-tailing.
This document discusses e-retailing in India. It provides background on the growth of e-retailing in India, driven by increasing internet usage. E-retailing allows shopping online anytime while providing conveniences like discounts and wide product selection. However, challenges remain around security, delivery issues, and lack of ability to physically examine products. The top e-retailers in India are discussed and statistics presented on the size and growth of the e-commerce market in India which is expected to significantly expand in the coming years, although cash on delivery remains the preferred payment method.
This project report discusses the scope of e-retailing in India. The report includes an introduction to e-retailing, which describes the key steps in the e-tailing process. It discusses objectives of the study such as learning about advancements in Indian e-retailing and understanding factors that influence online sales. The report outlines the research methodology, including use of secondary data sources like websites, books and journals. It also acknowledges limitations of the study including its reliance on expressed opinions and a non-representative sample.
Acceptance of Online Shopping in Bangladesh: Consumer’s Perspectiveiosrjce
The document discusses a study that explores consumer acceptance of online shopping in Bangladesh. It finds that while online shopping is becoming more popular in Bangladesh, there are still some inhibitions to widespread acceptance. The majority of respondents to a survey reported frequently visiting online shops, and agreed that online shopping can save time compared to traditional shopping. However, some respondents still viewed online payment systems as risky, delivery times as too long, and delivery costs as too high. The document recommends that online retailers address issues like payment security, delivery speed and costs in order to further improve consumer acceptance of online shopping in Bangladesh.
This project was ideated and executed by me and my mentor who helped in the successful completion of the summer project. This was done during my last term in BBA as a part of my curriculum.The aim was to draw a conclusion on the preference between the above mentioned mode of shopping for clothes within my district Nadia. The study was conducted with the use of a survey form which was designed by me and simple factor analysis which will definitely be useful for future business development and also the consumers.
Guidelines to help you find legitimate money-making apps:Chris Mokoena
The document provides guidelines for identifying legitimate money-making apps, including conducting thorough research on apps, checking app store reviews and developer information, looking for payment proofs from users, avoiding apps that charge registration fees or make unrealistic earnings claims, considering popular apps that have been around for a while, and staying away from pyramid schemes. While some apps may provide extra income, they should not be considered a primary source of income or replacement for a steady job.
Bird appears to set non-stop distance record with 8,435-mile flight Chris Mokoena
A young bar-tailed godwit appears to have set a new record for the longest non-stop flight by a migratory bird by flying over 8,400 miles from Alaska to Tasmania in under 12 days without stopping to rest or feed. Researchers tracked the bird using GPS and discovered it followed an unusual southern route past Australia instead of the more common path to New Zealand. However, it's unclear if this direct route is typical for the species or a rare occurrence, as very few birds have been tagged for migration tracking.
The article discusses Théodore Géricault's famous painting The Raft of the Medusa, which depicts a tragic real-life event from 1816 when a French ship, the Medusa, ran aground off the coast of Africa and left 147 people adrift on a raft with no supplies. The painting captures the moment when all hope is lost for the survivors as a sail disappears on the horizon. It was a groundbreaking work that departed from neoclassical styles to depict the graphic suffering and chaos in a more convulsive, dramatic way. The wreck of the Medusa became a symbol of France's turmoil after the Napoleonic Wars.
Organic food consumption is increasingly popular in the USA and parts of Europe.Chris Mokoena
This document discusses trends in organic and locally produced food consumption in restaurants. It finds that consumers are increasingly interested in healthy, sustainable food options, and perceive benefits such as freshness and supporting local economies from locally and organically produced menu items. However, higher prices and limited availability can be barriers. Studies show that restaurants promote local and organic ingredients to differentiate themselves and charge premium prices. While organic options appeal mostly to affluent customers now due to costs, demand is predicted to continue growing as more consumers prioritize health and sustainability.
Twenties fashion is often remembered for its glitz and glamourChris Mokoena
In the 1920s, menswear moved towards simplicity and casual styles. Men abandoned starched collars and formal three-piece suits in favor of softer collars and one- or two-button suit jackets often worn without waistcoats. Unique developments included Oxford bags, which were wide-legged trousers popular among students, and plus-fours, baggy knicker-style trousers with an extra four inches of material. Edward, Prince of Wales was influential with his fashionable yet casual style incorporating these new trends.
Is organic food better for the climate?Chris Mokoena
The document discusses whether organic or conventional agriculture is better for the climate. While organic farming has environmental benefits, studies have shown it requires 25-110% more land than conventional agriculture to produce the same amount of food due to lower yields. This increased land use is problematic because it means more natural ecosystems are converted to agriculture. However, organic farming also has social and environmental benefits. Ultimately, the best path forward may be a mixed approach that incorporates some regenerative practices on large farms while transitioning to more regional, seasonal diets that reduce food waste.
The iOS 14.5 update altered the digital marketing landscape by giving users more control over how their data is collected and used. This has negatively impacted brands that rely on paid social media campaigns on Facebook, as less user data results in less accurate ad targeting, optimization, and reporting. Influencers marketing is proposed as a solution, as it allows brands to leverage influencers' existing audiences and build authentic relationships and communities without relying on user data collection. Partnering with influencers can help brands connect with audiences in a more authentic way and drive real purchasing decisions in this changing landscape.
1) Growing a social media account can be difficult due to the large number of users and amount of competition. It requires dedication to your personal branding, unique content, and engaging with your audience.
2) Having consistent branding with colors, fonts, and topics helps make your voice recognizable and stands out amongst others.
3) Finding your niche on the platform and posting regularly while keeping content fun and engaging can help grow your account, though it is important not to focus too much on analytics which can cause stress. Authenticity and being yourself is emphasized as key to success.
TikTok for Business: How to Use Video When MarketingChris Mokoena
TikTok is a popular social media app with over a billion users that businesses can use as an effective marketing tool. There are multiple avenues for businesses to market on TikTok, including creating original videos to draw interest, utilizing viral hashtags to get videos seen, and paying for monetized advertising options like branded ads and sponsored hashtags. Businesses can also partner with influential TikTok creators to promote their brand through sponsored content.
Viral TikTok & YouTube Star With 1+ Billion Views Talks BusinessChris Mokoena
SIMJI is a viral TikTok and YouTube star who has gained over 1 billion views for her rug tufting videos featuring original designs that reference pop culture. She started making rugs during the pandemic to create entertaining content and carve out a new niche, with the goal of reaching broad audiences. Her strategy of engaging with fans through challenges and taking content ideas from comments has helped her build a loyal following. While intricate rug designs do not perform as well socially, delivering what audiences ask for directly has worked for SIMJI's growth. She emphasizes making original, genuine content that brings value to viewers over pandering for likes. Mastering multiple social platforms like TikTok and YouTube has also been key to SIMJI's success
SocialPilot is a social media management and analytics tool that allows users to schedule posts across multiple social media accounts from one portal. It offers features like bulk scheduling, calendar management, client management, and social media analytics. The tool integrates with platforms like Facebook, Twitter, and LinkedIn and provides insights into the performance of social media campaigns.
Steemit Bridges Blockchain and Social Media Chris Mokoena
Steemit is a blockchain-based social media platform that rewards users for creating and curating content. Users can earn rewards in Steem, the platform's cryptocurrency, through writing posts and voting on other users' posts. The more influential the voter, the more their votes are worth. This has led to a culture of "whale chasing" where users try to attract votes from those with large amounts of Steem Power. Steemit uses a delegated proof-of-stake system where witnesses are elected to verify transactions and produce new blocks, similar to representatives in a democratic republic. Since launching in 2016, Steemit has grown significantly both in userbase and the number of third-party tools and services built on its blockchain
How to Use Social Media to Grow Your BusinessChris Mokoena
Social media platforms gained 490 million new users in 2020, growing at a faster rate than in 2019. The document recommends several ways for small businesses to use social media marketing to grow, including choosing the right platforms like Facebook, Instagram, Pinterest, LinkedIn, and Twitter based on audience; identifying the target audience; planning content in advance; setting realistic goals; tracking metrics; sharing and engaging; producing quality content; and posting consistently.
The report found that less than half of the top 100 cryptocurrencies by market capitalization provide any real utility or value to users. Only 36 were found to have working products. A cryptocurrency was considered to have a working product if it had an active mainnet that has been running for some time and is being used by enterprises or individuals for payments, applications, smart contracts or other utilities. Several lesser known cryptocurrencies that were found to have working products according to the report's criteria include 0x Protocol, ByteCoin, ZenCash, PIVX, Loom Network, Steem, SiaCoin, Basic Attention Token, Golem, Bibox Token, Ardor, Pundi X, Waves, Komodo
This document promotes earning cash rewards through two affiliate marketing links. Clicking the first link offers a 12% cash reward for purchases made on Halloween-Mall through the affiliate site Yazing.com. The second link provides a 10% cash reward for Halloween costumes purchased by clicking the given link.
This document provides 101 tips for advertising a business in 2018. It begins with an introduction explaining the importance of advertising for businesses. It then discusses how advertising has changed in 2018, emphasizing the need to stand out, deliver value to customers, and build trust. The document is organized into sections with tips covering word-of-mouth marketing, free advertising methods, website development, social media marketing, search engine optimization, blogging, distinguishing a business, local advertising, networking, and concluding advice. The overall message is that an effective 2018 advertising plan utilizes a variety of online and offline tactics to clearly communicate a business's value proposition.
Lessons you can_learn_from_fitness_classesChris Mokoena
This document contains a summary of a course on health and fitness. The course contains 10 chapters that discuss topics like the biochemistry of fitness and health, the importance of exercise for health, how exercise is effective for health, the relationship between nutrition and fitness, and various fitness routines and their benefits. The document provides an overview of the key points that will be discussed in each chapter to give the reader a preview of the content that will be covered in the course.
The document discusses various aspects of affiliate marketing programs. It begins by explaining that affiliate marketing involves earning commissions by promoting other companies' products. It then provides details on how different affiliate programs work, including ClickBank, PaySpree, Paydotcom, Rap Bank, E-Junkie and Click2sell. The document discusses tracking sales, payment terms, commission structures and best practices for promoting products as an affiliate.
This document provides an overview of affiliate marketing strategies and techniques for super affiliates. It discusses how super affiliates distinguish themselves by offering unique bonuses and promotions, learning about products to become experts, and focusing on profitability through repeat customers. Key strategies discussed include using video broadcasts, pay-per-lead programs, recurring income models, content marketing, blogs, podcasts, social media, and email lists. The document emphasizes the importance for affiliates to test strategies, analyze metrics like conversion rates, and replicate successful approaches.
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
This talk will cover ScyllaDB Architecture from the cluster-level view and zoom in on data distribution and internal node architecture. In the process, we will learn the secret sauce used to get ScyllaDB's high availability and superior performance. We will also touch on the upcoming changes to ScyllaDB architecture, moving to strongly consistent metadata and tablets.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...Alex Pruden
Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security.
Paper Link: https://eprint.iacr.org/2024/257
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving
What began over 115 years ago as a supplier of precision gauges to the automotive industry has evolved into being an industry leader in the manufacture of product branding, automotive cockpit trim and decorative appliance trim. Value-added services include in-house Design, Engineering, Program Management, Test Lab and Tool Shops.
inQuba Webinar Mastering Customer Journey Management with Dr Graham HillLizaNolte
HERE IS YOUR WEBINAR CONTENT! 'Mastering Customer Journey Management with Dr. Graham Hill'. We hope you find the webinar recording both insightful and enjoyable.
In this webinar, we explored essential aspects of Customer Journey Management and personalization. Here’s a summary of the key insights and topics discussed:
Key Takeaways:
Understanding the Customer Journey: Dr. Hill emphasized the importance of mapping and understanding the complete customer journey to identify touchpoints and opportunities for improvement.
Personalization Strategies: We discussed how to leverage data and insights to create personalized experiences that resonate with customers.
Technology Integration: Insights were shared on how inQuba’s advanced technology can streamline customer interactions and drive operational efficiency.
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...Fwdays
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
Safety online shopping
1. SAFETY ONLINE SHOPPING
Here are some few Awesome Brands On Promotion # Shopping online Deals # Cash
Rewards Worldwide Click the links below.Happy Shopping:)
Verizon wireless https://yazing.com/deals/verizonbiz/Chriss50
HP https://yazing.com/deals/hp/Chriss50
Wine.com https://yazing.com/deals/wine.com/Chriss50
BLOCKFI Infliencer https://yazing.com/deals/blockfi/Chriss50
Blue Host https://yazing.com/deals/bluehost/Chriss50
Deluxe https://yazing.com/deals/deluxeservices/Chriss50
2. CzOTO 2020, volume 2, issue 1, pp. 73-81
SAFETY OF ONLINE SHOPPING ACCORDING TO
CUSTOMERS
doi: 10.2478/czoto-2020-0010
Date of submission of the article to the Editor: 26/11/2019
Date of acceptance of the article by the Editor: 15/12/2019
Manuela Ingaldi1
– orcid id: 0000-0002-9793-6299
Silvie Brožova2
– orcid id: 0000-0002-1664-6442
1Czestochowa University of Technology, Poland, manuela.ingaldi@wz.pcz.pl
2VŠB-Technical University of Ostrava, Czech Republic
Abstract: Customers are more and more deciding to use various types of services via
Internet. They make very often different types of purchases. E-commerce is becoming
more and more popular and developed. Unfortunately, according to customers, online
shopping is not free from problems. Customers are afraid that the ordered goods will
not be sent to them, will not meet their expectations, or will be destroyed during
transport. An important aspect is also the payment method for this type of shopping.
Customers often prefer to pay more to use the option of payment on delivery to avoid
losing money if the ordered goods do not be delivered to them. The purpose of the
paper is to analyze the safety of services offered via Internet. In the research the cus-
tomers of different e-shops expressed their opinion on problems that may affect the
safety of the offered services. Thanks to the research, it was possible to identify risk
areas in accordance with the opinion of customers.
Keywords: services, safety, e-commerce, customers' opinions
1. INTRODUCTION
The internet has become an important element of everyday life. The Internet allows to
quickly communicate virtually practically with every person in the world, watch a mov-
ie, listen to music, search for a variety of information, but also to shop without leaving
home. The last activity is especially important. Therefore, with the development of the
Internet, the concept of e-commerce, i.e. online commerce, has appeared and be-
came very popular around the world (Michałowska et al., 2015; Gereffi, 2014).
People no longer need to leave their home to shop, even if it comes to everyday gro-
ceries. It is possible to go to the e-shop at any time of day or night, at any place, e.g.
at home or at work. In Poland, this became particularly important after the introduction
of the Act on restricting trade on Sundays and public holidays and on certain other
days (Dz. U. 2018, poz. 305). When shopping online there are no queues. It is possi-
ble to get to know other people's opinions, compare products with each other with no
rush. People like shopping inline while sitting on the sofa in front of the TV and sipping
tea. Shopping can be done in stores up to thousands of kilometers away so borders
3. SYSTEM SAFETY: HUMAN - TECHNICAL FACILITY - ENVIRONMENT - CzOTO vol. 2, iss. 1, 2020 74
between individual countries - markets have also disappeared (Matthews et al., 2001;
Kraemer et al., 2005). Unfortunately, unlike in a standard shop, customers can't see,
touch or try on things they want to buy. Therefore, the customer has the right to return
the purchased goods within a specified period of time (Ingaldi and Ulewicz, 2019).
However, e-shopping is not free from danger. Many e-shops place only chosen infor-
mation or do not place at all information about themselves, details about their prod-
ucts. Often, it is not possible to choose the form of payment or delivery. It also hap-
pens that the delivered goods do not correspond to what the customer saw on the
website and ordered, it has very low quality, and what is worse, sometimes the pack-
age, despite being paid, never reaches the customer. Customers are also afraid of the
personal data they provide or the credit cards used during the financial transaction
(Gupta and Dubey, 2016; Biener et al., 2015). Therefore, customers should pay atten-
tion to the privacy policy of the online shops (Labajan and Koomsap, 2019; Tchao et
al., 2017).
The safety of services provided via Internet, especially services within e-commerce,
and its perception by customers can be affected by various types of problems to
which the customer may be exposed. Therefore, if customer faces many problems
during online shopping, he does not feel safe for example about delivery, payment,
personal data.
Usually, researches on the e-commerce related to customers' satisfaction, only some
of them related to the safety of online shopping, especially from the customer's point
of view.
The purpose of the paper is to analyze the safety of services offered via Internet. In
the study the customers of different e-shops expressed their opinion on problems that
may affect the safety of the offered e-services and which customers came across
while shopping online. Due to the research, it was possible to identify problematic
areas in accordance with the opinion of customers. These areas can be treated as
risks that are faced by customers when shopping online. These are areas that e-
commerce enterprises should pay attention to, because they create the image of the
entire industry and its safety, but also can influence how customers understand and
assess the safety of e-commerce.
2. LITERATURE REVIEW
In Poland, in 2018 there were 27.8 million Internet users. 56% of them made online
purchases at least once. The most often online shoppers are young people (under 35
years old), while people over 50 years old constitute only 12% of all customers (E-
commerce w Polsce 2018). Customers indicate the speed of shopping (63%) and
one-click payment (33%) as the main advantages of e-shopping. Very often this form
of shopping is used by customers during the holiday season to buy presents for family
and friends (Raport Interaktywnie.pl. E-commerce).
The internet is also full of opinions and information about products or services. It is a
huge resource of knowledge about shops, service providers and enterprises. Due to
this fact, the customer can get a lot of additional information, which he/she would not
have obtained from the enterprises and shops, and which can greatly influence the
decision to make a purchase (Hsu et al., 2013).
Customers, not only of the e-shops, pay special attention to the quality of offered ser-
vices and products. They take into account not only the purchased products them-
selves, but above all the service provided by a given e-shop and its performance.
4. 75 Safety management – human and system
They like to share their experiences and feelings with other customers (Bressolles et
al., 2015; Carlson and O’Cass, 2011). This is related to so-called mouth-to-mouth
marketing, which does not cost but can bring lost of new customers.
Customers also pay attention to the safety of services offered by e-shops. This ap-
plies to issues such as payment security, personal data security or certainty as to the
order delivery, as well as appropriate quality of received goods. A lot depends primari-
ly on the security of the website itself, where the e-shop offers its products (Benaroch
and Appari, 2011; Kim, (2019).
It should be emphasized that in case of dangers or problems with online shopping, the
customer is not left alone. In accordance with applicable regulations, they are to be
guaranteed by the supplier obtaining a high-quality, safe product. Unfortunately, the
regulations do not always work, especially if they use foreign e-shops from outside the
European Union.
In Poland, when it comes to Polish e-shops, customers are protected in terms of
product safety. The body appointed to supervise product safety is the President of the
Office for Competition and Consumer Protection. Whereas, the Trade Inspection con-
trols the safety requirements. Customers can ask the Consumer Ombudsman for help
(Cierniak-Emerych et al., 2017; Zyska and Grofelnik, 2019; Kapustka et al., 2018;
Kielesińska, 2018).
3. METHODOLOGY OF THE RESEARCH
The research took form of an online survey. The survey was addressed to people who
use various types of online shops. Due to the survey, it was possible to indicate what
customers are most afraid of when shopping online and what type of dangers they
encounter the most often. The research presented in the paper was supposed to give
a general view on the perception of safety by online customers. Therefore, the survey
did not include the classification of e-shops used by respondents.
At the beginning of the survey, a short respondents' characteristic was included. The
assumptions of the survey were very simple. It lists various risks related to e-
commerce. This list has been created based on the available literature and the most
often described problems with e-commerce. Individual types of risk were divided into
8 groups: regarding the website of the e-shop (8 types), contact with the e-shop (5),
payment methods (3), transport (4), order fulfillment (5), delivery status (4), quality of
the ordered product (5) and safety of service (3). Respondents were asked to mark
the types of risk they are afraid of when it comes to e-commerce, and then mark those
they encountered when shopping online. The results of the survey showed what cus-
tomers are most afraid of and what problems they most often encounter when shop-
ping online.
The survey was available through various Polish social networking websites in June-
August 2019 and was completely anonymous. 397 respondents participated in the
research. All of them were used during results analysis because all answers were fully
completed. The survey was easy to complete, so it did not cause trouble for respond-
ents.
The results were presented in tabular and graphical form. The table summarized the
percentage fraction of indications for individual types of risk divided into groups. The
results have been rounded off to the nearest unit. Then, the same data was compiled
on bar charts to highlight differences in results and to indicate those types of risk that
5. SYSTEM SAFETY: HUMAN - TECHNICAL FACILITY - ENVIRONMENT - CzOTO vol. 2, iss. 1, 2020 76
customers of online shops are most afraid of and those they encountered while shop-
ping.
4. RESULTS
As mentioned earlier, 397 people took part in the research, of which the respondents
were primarily women 61.3%. People aged 30-40 (32.1%) and 20-30 years (28.6%)
predominated. These people were mostly employees (41.3%) and students (29.1%.),
from large cities (63.4%).
The results were presented in Table 1 and in Figures 1 and 2. The average level of
respondents' fear of individual types of risk was 47.4%, while the average level of sit-
uations related to the same types of risk encountered by respondents was 35.1%. It
can be concluded that the respondents' fears regarding the online shops are higher
than the average level of actual situations they faced. However, it should be empha-
sized that one out of three respondents had contact with any type danger associated
with the use of e-shops. So the situation when it comes to the safety of services on
the e-commerce market should rather be worrying. It means e-commerce is not free
form dangerous.
Table 1
Summary of the survey results - specific groups and types of risk
Risk
No
Groups of risk Percentage fraction
of answers
% of fears % of incidents
G1. Website of the e-shop
1 Lack of product description 27 18
2 Lack of detailed data on product parameters 39 27
3 Lack of product photo 52 62
4
Lack of description of the materials used during
product production 64 41
5 Lack of price information 13 7
6 Lack of delivery date information 36 21
7 Lack of product search engine 9 6
8 Lack of product comparison website 21 34
G2. Contact with the e-shop
9 Lack of enterprise/seller name 32 11
10 Lack of contact data 48 24
11 Lack of telephone number 59 39
12 Lack of chat with consultant 27 44
13 Problems in contact with the e-shop 71 36
G3. Payment methods
14 Lack of accurate bank details 21 17
15 Lack of choice of payment method 49 31
16 Lack of cash on delivery option 58 49
G4. Transport
17
No or insufficient selection of the shipment's deliv-
ery agent 29 31
18 No shipment's tracking option 38 24
19 Delivery of the shipment at an uncomfortable time 67 72
20 Receipt of delivery at the courier's office 55 69
6. 77 Safety management – human and system
G5. Order fulfillment
21 Too long delivery time 47 29
22
Lack of current information about the order fulfill-
ment 64 73
23 No possibility to change after placing the order 33 24
24 No possibility to cancel the order after its placing 44 36
25 Inaccurately addressed parcel - delivery problem 12 9
26 Failure to deliver ordered goods 68 29
G6. Delivery status
27 Poor packaging condition 27 31
28 Visible signs of packaging damage 49 34
29 Visible signs of the ordered goods damage 65 27
30
No possibility to open the package at the moment
of receipt of the order 47 17
G7. Quality of the ordered product
31 Shipment does not match the order 39 25
32 Bad product parameter 47 41
33 The product does not match the description 61 76
34 Low quality of ordered goods 74 51
35 The product does not meet customer expectations 81 43
G8. Safety of service
36 Personal data insecurity 91 38
37 Transaction insecurity 89 51
38 Sale of personal data to other entities 78 83
Source: own study
Fig. 1. Percentage fraction of indications regarding fears about online purchases
Source: own study
0
10
20
30
40
50
60
70
80
90
100
1 2 3 4 5 6 7 8 9 1011121314151617181920212223242526272829303132333435363738
Percentage
fraction
of
answers
Risk No
7. SYSTEM SAFETY: HUMAN - TECHNICAL FACILITY - ENVIRONMENT - CzOTO vol. 2, iss. 1, 2020 78
Fig. 2. Percentage fraction of indications regarding dangerous incidents encountered by the
respondents when shopping
Source: own study
When it comes to respondents' fears about online shopping, the answers were very
diverse. The percentage fraction of the different types of risk was in the range <9;
91>.
Respondents indicated many types of risk that they are afraid of. The most fears were
noted in the case of following types of risk: personal data insecurity (36), transaction
insecurity (37), the product does not meet customer expectations (35), sale of per-
sonal data to other entities (38), low quality of ordered goods (34), problems in con-
tact with the e-shop (13). The percentage fraction of these types of risk was over
70%, therefore it mean that almost three quarters of respondents indicated these
types of risk.
It should be emphasized that these are only customer fears, perhaps related to their
own bad experiences, the experiences of their friends, and bad opinions of other cus-
tomers read somewhere. However, in most cases, respondents' fear did not corre-
spond with real dangerous incidents they faced when shopping online.
Respondents had the least fears about: lack of product search engine (7), lack of
price information (5), inaccurately addressed parcel - delivery problem (25). There-
fore, respondents indicate these attributes as those that positively affect the safety of
e-commerce services.
Respondents also indicated situations associated with particular types of risk that they
actually faced during online shopping. Also in this case one can notice a large varia-
tion in the answers, i.e. the indications were in the range <6; 83>.
The most common dangerous incidents faced by respondents included: sale of per-
sonal data to other entities (38), the product does not match the description (33), lack
of current information about the order fulfillment (22), delivery of the shipment at an
uncomfortable time (19), receipt of delivery at the courier's office (20) and lack of
product photo (3). According to respondents, these are the incidents that negatively
affected the safety of e-commerce services.
The least frequently respondents mentioned the incidents related to: lack of product
search engine (7), lack of price information (5), inaccurately addressed parcel - deliv-
ery problem (25) and lack of enterprise/seller name (9). An interesting situation, be-
0
10
20
30
40
50
60
70
80
90
1 2 3 4 5 6 7 8 9 1011121314151617181920212223242526272829303132333435363738
Percentage
fraction
of
answers
Risk No
8. 79 Safety management – human and system
cause the first three types of risk are those that customers were most afraid of. How-
ever, the dangerous incidents associated with these types of risk are those most rare-
ly encountered by respondents.
5. CONCLUSION
The growing popularity of the Internet causes that it appears in various aspects of our
lives. Online shopping is one of the important areas preferred by Internet users. In
Poland, 56% of Internet users have made such purchases at least once. Every year
there are more and more online customers and e-shops with different products. The
online shopping is particularly popular during the holiday season.
It is possible to find many researches on the benefit of using online shops (Bauer and
Falk, 2006; Collier and Bienstock, 2006; Ghosh, 2018; Francis, 2007; Kim et al., 2011;
Mummalaneni, et al, 2016; Piercy, 2014). These are convenience, a larger range of
products, the ability to shop at any time without leaving home. Purchases, that are
brought to the address indicated in the order, can be paid online or on delivery.
Unfortunately, it is possible also to indicate many dangers associated with online
shopping. In the research the customers of different e-shops expressed their opinion
on problems that may affect the safety of the offered services. Thanks to the re-
search, it was possible to identify risk areas in accordance with the opinion of cus-
tomers. The research showed what e-shops should pay attention to meet their re-
quirements and give them a sense of safety when shopping online.
According to results, customers were afraid above all personal data insecurity, trans-
action insecurity, the fact that the product does not meet customer expectations, sale
of personal data to other entities, low quality of ordered goods, problems in contact
with the e-shop. These types of risk can affect the purchasing decisions of many cus-
tomers, in particular the resignation from online services in favor of the stationery
shops. However, these are not always the incidents that most often affect the lack of
safety of the Internet services.
Particularly dangerous incidents that customers have encountered are those that are
involved with sale of personal data to other entities, the product does not match the
description, lack of current information about the order fulfillment, delivery of the
shipment at an uncomfortable time, receipt of delivery at the courier's office, lack of
product photo. Hence the areas that e-commerce enterprises should pay attention to,
because they create the image of the entire industry and its safety, were indicated.
The research is not without limitations. The survey was created based on the authors'
experience and literature review. Some important factors could be omitted due to the
subjectivity of authors and found references. The sample can be also criticized to
have too small size and the research period too short. We also need to remember that
there may be new risks that will affect the safety of online shopping and which were
not included in the survey.
In the future it is planned to distribute survey in other European countries to see what
type of risk are faced by customers from other countries. Another direction of the re-
search is to extend the survey in order to identify risks' level in different e-shops.
The survey built for the purpose of this research can be used to similar research by
other scientists. It can be shortened or changed. However, it is a simple and useful
tool that can help to assess safety of online shopping and risks faced by customers.
9. SYSTEM SAFETY: HUMAN - TECHNICAL FACILITY - ENVIRONMENT - CzOTO vol. 2, iss. 1, 2020 80
REFERENCES
Bauer, H.H., Falk, T., Hammerschmidt, M., 2006, eTransQual: a transaction process-
based approach for capturing service quality in online shopping, Journal of Busi-
ness Research, 59, 1, 866-875, DOI: 10.1016/j.jbusres.2006.01.021.
Benaroch, M., Appari, A., 2011. Pricing e-service quality risk in financial services,
Electronic Commerce Research and Applications 10, 5, 534-544, DOI:
10.1016/j.elerap.2010.11.007.
Biener, C., Eling, M., Wirfs, J.H., 2015. Insurability of cyber risk: An empirical analysis
The Geneva Papers on Risk and Insurance-Issues and Practice 40, 1, 131-158,
DOI: 10.1057/gpp.2014.19.
Bressolles, G., Durrieu, F., Deans, K.R., 2015. An examination of the online service-
profit chain, International Journal of Retail & Distribution Management 43, 8, 727-
751, DOI: 10.1108/IJRDM-11-2013-0214.
Carlson, J., O’Cass, A., 2011. Developing a framework for understanding e-service
quality, its antecedents, consequences, and mediators, Managing Service Quality
21, 3, 264-286, DOI: 10.1108/09604521111127965.
Cierniak-Emerych, A., Kiełbus, A., Mazur, M., 2017. Aspekty bezpieczeństwa pracy -
procesu - produktu, first ed., Oficyna Wydawnicza Stowarzyszenia Menedżerów
Jakości i Produkcji, Częstochowa-Poland.
Collier, J.E., Bienstock, C.C., 2006, Measuring service quality in e-retailing, Journal of
Service Research, 8, 3, 260-275, DOI: 10.1177/1094670505278867.
E-commerce w Polsce 2018. Gemius da e-Commerce Polska. Izba Gospodarki El-
ektronicznej.
Francis, J.E., 2007, Internet retailing quality: one size does not fit all, Managing Ser-
vice Quality, 17, 3, 341-355, DOI: 0.1108/09604520710744335.
Gereffi, G., 2014. Global value chains in a post-Washington Consensus world, Re-
view of international political economy 21, 9-37, DOI:
10.1080/09692290.2012.756414.
Ghosh, M., 2018, Measuring electronic service quality in India using E-S-QUAL, Inter-
national Journal of Quality & Reliability Management, 35, 2, 430-445, DOI:
10.1108/IJQRM-07-2016-0101.
Gupta, P., Dubey, A., 2016. E-Commerce-Study of Privacy, Trust and Security from
Consumer’s Perspective, International Journal of Computer Science and Mobile
Computing 5, 6, 224–232.
Hsu, L.C., Wang, K.Y., Chih, W.H., 2013. Effects of web site characteristics on cus-
tomer loyalty in B2B e-commerce: evidence from Taiwan, The Service Industries
Journal 33, 11, 1026–1050, DOI: 10.1080/02642069.2011.624595.
Ingaldi, M., Ulewicz, R., 2019. How to Make E-Commerce More Successful by Use of
Kano's Model to Assess Customer Satisfaction in Terms of Sustainable Develop-
ment, Sustainability 11(18), Art. No:4830, DOI: 10.3390/su11184830.
Kapustka, K., Ziegmann, G., Klimecka-Tatar, D., 2018, Problems in waste manage-
ment in the aspect of the secondary use of plastics from WEEE, MATEC Web of
Conferences, 183, 01011, DOI: 10.1051/matecconf/201818301011.
Kielesińska, A., 2018, Food quality and safety in the brewing industry, Production En-
gineering Archives, 20, 16-19, DOI: 10.30657/pea.2018.20.04.
Kim, J.H., 2019. Imperative challenge for luxury brands: Generation Y consumers’
perceptions of luxury fashion brands’ e-commerce sites, International Journal of
10. 81 Safety management – human and system
Retail & Distribution Management 47, 2, 220-244, DOI: 10.1108/IJRDM-06-2017-
0128.
Kim, J.-H., Kim, M., Kandampully, J., 2011, The impact of e-retail environment char-
acteristics on esatisfaction and purchase intent, International Journal of Service
Science, Management, Engineering, and Technology, 2, 3, 1-19, DOI:
10.4018/jssmet.2011070101.
Kraemer, K.L., Gibbs, J., Dedrick, J., 2005. Impacts of Globalization on E-Commerce
Use and Firm Performance. A Cross-Country Investigation, The Information Socie-
ty 21, 323–340, DOI: 10.1080/01972240500253350.
Labajan, R. A., Koomsap, P., 2019. Customer Journey Clue-based Service Failure
Prevention, Production Engineering Archives, 25(25), 21-34. doi:
https://doi.org/10.30657/pea.2019.25.05
Matthews, H., Hendrickson, C., Soh, D., 2001. Environmental and economic effects of
e-commerce: A case study of book publishing and retail logistics, Transportation
Research Record: Journal of the Transportation Research Board 1763, 6-12, DOI:
10.3141/1763-02.
Michałowska, M., Kotylak, S., Danielak, W., 2015. Forming relationships on the e-
commerce market as a basis to build loyalty and create value for the customer,
Empirical findings. Management 19, 1, 57-72, 10.1515/manment-2015-0005.
Mummalaneni, V., Meng, J., Elliott, K.M., 2016, Consumer technology readiness and
e-service quality in e-tailing: what is the impact of predicting online purchasing?,
Journal of Internet Commerce, 15, 4, 311-331, DOI:
10.1080/15332861.2016.1237232.
Piercy, N., 2014, Online service quality: content and process of analysis, Journal of
Marketing Management, 30, 7-8, 747-785, DOI: 10.1080/0267257X.2013.839571.
Raport Interaktywnie.pl. E-commerce. January 2019.
https://interaktywnie.com/biznes/artykuly/raporty-interaktywnie-com/raport-
interaktywnie-com-e-commerce-2019-258454 (Access on: 15.06.2019).
Tchao, E.T., Aggor, C., Diawuo, K., Kotey, S.J., 2017. Ghanaian Consumers‟ Online
PrivacyConcerns: Causes and its Effects on E-Commerce Adoption, International
Journal of Advanced Computer Science and Applications 8, 11, 157-163.
The Act of January 10, 2018 on restricting trade on Sundays and public holidays and
on certain other days [Ustawa z dnia 10 stycznia 2018 r. o ograniczeniu handlu
w niedziele i święta oraz w niektóre inne dni]. (Dz. U. 2018, poz. 305).
Zyska, A., Grofelnik, I., 2019, Patient safety in the aspect of process and procedures
connected with medical services, System Safety: Human - Technical Facility - En-
vironment, 1, 1, 271–276, DOI: 10.2478/czoto-2019-0035.