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RYAN AMBROSE
PROFESSIONAL SUMAMRY
IT support professionalwith experience in various rolls. Hands on experience providing 2nd and 3rd level PC and network
support along with many other projects and testing of new software. Possesses a great aptitude to pick on up new technologies
quickly, and brings a strong desire to continually learn and grow professionally.
CERTIFICATIONS
A+, MCTS Windows 7 Configuration, MCITP Enterprise Desktop Support Technician 7, MCTS Server 2008 Virtualization
EXPERIENCE
11/07 – Present National Oilwell Varco
Position: IT Client Support
 Duties include: Support of all computers, printers, fax, and Shoretel VOIP phone system for
200 people locally and several thousand remotely. Deployment of new desktops,laptops,and
other hardware. Support of all business software.
 Environment: Windows 10, Windows 8, Windows 7
10/04 – 11/07 GENERAL MOTORS (CONTRACTOR)
Position: Computer Operator
 Duties included: day-to-day operations at the General Motors Service Parts and Operations
computer room. Including operation of WMS for timely extraction and printing of customer
orders, also support of User accounts with password resets,user log offs, computer and printer
support.
 Environment: Unix
09/97 – 04/04 FULL TIME STUDENT
(See BS Degree below)
06/98 – 09/98 CASE CORPORATION
Position: 3rd level PC Technician
 Duties included: level 3 user computer support, Automated Windows NT workstation install,
Y2K fixes, and Working with MacAfee on unknown virus fix.
 Computer Imaging.
 Tested new utilities and software.
 Environment: Windows 95, Windows NT 4.0
EDUCATION
Bachelor of Science May 2004
Winona State University, Winona MN
Major: Management Information Systems

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Ryan Ambrose 2

  • 1. RYAN AMBROSE PROFESSIONAL SUMAMRY IT support professionalwith experience in various rolls. Hands on experience providing 2nd and 3rd level PC and network support along with many other projects and testing of new software. Possesses a great aptitude to pick on up new technologies quickly, and brings a strong desire to continually learn and grow professionally. CERTIFICATIONS A+, MCTS Windows 7 Configuration, MCITP Enterprise Desktop Support Technician 7, MCTS Server 2008 Virtualization EXPERIENCE 11/07 – Present National Oilwell Varco Position: IT Client Support  Duties include: Support of all computers, printers, fax, and Shoretel VOIP phone system for 200 people locally and several thousand remotely. Deployment of new desktops,laptops,and other hardware. Support of all business software.  Environment: Windows 10, Windows 8, Windows 7 10/04 – 11/07 GENERAL MOTORS (CONTRACTOR) Position: Computer Operator  Duties included: day-to-day operations at the General Motors Service Parts and Operations computer room. Including operation of WMS for timely extraction and printing of customer orders, also support of User accounts with password resets,user log offs, computer and printer support.  Environment: Unix 09/97 – 04/04 FULL TIME STUDENT (See BS Degree below) 06/98 – 09/98 CASE CORPORATION Position: 3rd level PC Technician  Duties included: level 3 user computer support, Automated Windows NT workstation install, Y2K fixes, and Working with MacAfee on unknown virus fix.  Computer Imaging.  Tested new utilities and software.  Environment: Windows 95, Windows NT 4.0 EDUCATION Bachelor of Science May 2004 Winona State University, Winona MN Major: Management Information Systems