Abdul Azim provides a resume summarizing his extensive experience in IT support and administration across various industries, listing his skills and certifications in areas such as Windows, servers, networking, and security. He details his work history in roles supporting organizations with their IT infrastructure, hardware, and software needs. The resume concludes with his education and training background relevant to his field.

1. ABDUL AZIM
42 Clova Road, London, E7 9AH
07729 974 044
a_azim@hotmail.co.uk
Profile
I haveextensiveexperienceboth on theserver,& clientside,of a widevariety of domainsinfrastructure,and theproven ability in
troubleshootingof all aspectsof hardware,in both largecorporateand small businessenvironments.
COMPUTER SKILLS
VMWare,and VMSphereVirtualisation,Switches,
DOS/NT/ME/2000/XP/Vista/7 InternetExplorer,Netscape,MozillaFirefox,Safari
Windows2003/2008Server/Apple/IOS ActiveDirectory & SitesandServices
PC Anywhere, VNC, RDP,VPN, MicrosoftOffice’95/97/00/03/07/10
Networkingof LAN, WAN, servers,PC,and printersPhotoshop 5.5/6.0,
PC supportand upgrades Laptop supportand installation
HTML PASCAL
Cisco Any Connect/WAP/Citrix/Firewalls/NAT
Employment History
Since JanuaryIhave been spending timewith myWife as weare expecting our first child and havebeen studying mycertificat ions
in Windows8 and Windows Server 2012.
ConcordiaHealth Group (IT) Assistant/Engineer Oct 2014-Jan 2015
 Ability to be the first point of call for any technical equipment issues.
 Maintain the user infrastructure of desktops, laptops, 15 IPad deployments and printers.
 Troubleshoot, diagnose and repair hardware issues on desktops, laptops, printing devices, switches.
 Service Requests, Incident & Problem Management for internal users, with ownership of 1st to 3rd line response for all
desktop/Network.
 Carry outtheregularproactivemaintenanceand administration tasksrequired to ensurestableand reliableofficeITequipment.
 Ensure that all technical work is carried out in accordance with processes and frameworks necessary for the effective
functioning of the company as a whole.
 Maintain IT inventory
 Configure remote SAAS applications (including SystemOne, EMIS, Claromentis, service desk, VOIP)
 Escalate issues to the appropriate company, department, or person as required.
 Constantly strive to improve company performance and processes.
 Ensure NHS information governance standards are kept
IT Support Officer, Refuge Action, Victoria London Aug 2014-Sept 2014
 1st-3rd Line User Support.
 VMWare administration, and VM Sphere Virtualisation
 Provided user support over 9 regional sites
 Supported Exchange, and Server 2012, Firewalls,
 Win 7 client support/Windows Server 2012 administration, Proxy Server configuration,
 Citrix and SCCM, (System Centre Configuration Manager)
Late Mother fell ill with cancer and attended to her needs before her tragic passing.
ICT Service DeskAnalyst, Westminster, Houses of Parliament Sept 2010 – Feb 2011
• Providing 1st/3rd line support for Microsoft Applications, remote technologies, in accordance with agreed standards and
procedures
 Mac OS Support/Mac Desktop/Laptop roll-outs and Blackberry devices
• Resolution of network issues for remote and deskbound users alike
• Imaging and cloning of PCs, laptops, and servers according to customer requirements
• Resolving of hardware faults for PCs, laptops, printers & servers
• Responsibility of tracking all new and used hardware stock
• Configuration of e-mail/user accounts
Self-studied and gained MCP certifications in Windows XP and Windows Server 2003.
ICT Helpdesk Engineer, Lammas School & Sports College July 2008 – Oct 2008
• Providing telephone and remote support for Microsoft Applications, and music production applications, (e.g. CUBASE,
Propellerhead REASON)
• Call logging, and escalation when required on the REMEDY call logging system
• Server/Network maintenance/Onsite and remote Support.
• Assisted in maintenance of SIMS, and PARS, (Online Register/Diary).
• Installed and configured OHP’s and interactive whiteboards.
• Restored and created weekly backups.
• Printer configuration/troubleshooting.

2. • Telephony patching.
• Veritas Netbackup.
• Installed/Set up and configured Terminal Services.
• Citrix support.
PC/NetworkEngineer,Hammersmithand Management College (HMC) Sept 2007 – July 2008
• PC/Network maintenance.
• Windows 2003 server configuration.
• Group Policy Object administration and user Permission control
• User and Administrator support, Active Directory administration,
• Active Directory maintenance.
• Hardware support.
Computer Network Engineer, Self-employed Aug 2007 – Sept 2008
• Maintenanceof PC,serversand networksfor privatebusiness clients
• LAN/WAN configurationand support,includingdomain implementation.
• Providingprompt,clearandeffectiveUser support/EndUser support.
• ReliableandefficientHardware/Softwaresupport. Network Engineer,
Sophisticated Retail (Import & Export) Sept 2004 – Aug 2007
 Soleresponsibilityfor maintaininga 70 User network,across3 sites for theadmin officeof theretail outlet.
 Upgraded theClientServernetwork to a fully functional Domain.
 Setup and administered 3 officeswith Windows2003serverwith ActiveDirectory and Exchange2003.
 Trained 20 new staff, to take over infrastructure.
Education & Training
Microsoft Windows 7 MCTS
 Windows7 Basics  UsingtheDesktop
 WorkingFilesand Folders
 Personalising Windows7
Microsoft Server 2008MCTIP
 ManagetheDNS and DHCP server infrastructure
roles.
 Configuresecureandefficientaccessto fileservices.
 ConfigureandmanageDistributed FileSystems.
 Managefileresources by usingFileServer Resource
Manager.
 ConfigureandsecureRemoteAccess.
 ManageActiveDirectoryDomainServices.
 ConfigureActiveDirectory objectadministration
and DomainTrust.
 Createand manageGroup Policy objects.
 Configureuserand computer settingsby using
Group Policy.
 Implementsecurity settingsby usingGroup Policy.
 Provideefficientnetwork accessfor remoteoffices.
 Monitor and maintainWindowsServer 2008.
 ManageWindowsServer 2008backup,restore,and
recovery.
MCP Microsoft Certified Professional in Windows XP Professional
NewhamCollegeof Further Education,WelfareRoad,Stratford,London E15
A+Certified Professional
 Installation,Configuring,Upgrading
 PreventativeMaintenance
 Motherboard,Processors,Memory
 Printers
 Diagnosingand Troubleshooting
Network +
 Media and Topologies
 Protocolsand Standards
 Network Implementation
 Network Support
ACADEMIC QUALIFICATIONS
Higher National Diploma, (Level 5)
 Business& Administration
Intermediate and Advanced PC Support – City and Guilds
• Microcomputer OperatingSystemand
Environments
• Data Communicationsand Networks
• ElectronicServicing
• Microcomputer Systems Installation and
Maintenance
GNVQ in Information Technology
• Usingsoftwarepackagesto satisfyuser
requirements through teamwork
• Introductionsto softwaredevelopment
• Information Technology
• Communication
• Introductionto Information Technology
• UsingInformation Technology
• Organisations& Information Technology
• CommunicationsInformationTechnology
5 GCSE passes:
• Mathematics
• English
• EnglishLiterature
• Information Technology
• Science
References: Available upon request.