1. Fey Ian Saeteurn
2856 Valencia Way San Pablo, CA 94806
Cell Phone (510) 355-5088
Email: fey_ian@yahoo.com
Objective:
Seeking a position as an IT Support Specialist where my extensive experience will be further developed and
utilized for the benefit of the company.
Professional Qualifications:
• Certiport IC3 Certified Technician.
• Highly efficient in troubleshooting computer software issues, researching relevant fixes, and
implementing solutions.
• Operating system installations and upgrades.
• 8 years of solid customer service and administrative assistant experience with emphasis in technical
support.
• Director support - ensuring all calls from potential customers were completely met and kept in data base
for waitlist.
• Responsible for customer service in enrolling families, duties included answering customer queries,
problem solving and detailed information on new teaching curriculums and activities.
• Assisted in the development of new policies and procedures.
• Experience in supervising, training and orienting new hire director and staff members.
• Performed market campaign outreach to other federal buildings of federal families who are seeking child
care services.
• Performed daily deposit of tuition, weekly payment recap, and monthly revenue reports.
• Experienced in completing SSA and GSA monthly and annually reports as a required child care center
contractor in the Richmond Frank Hegel Federal Building.
Technical Skills:
Office Equipment: Telephone, Telecheck machine, Fax machine, photocopier/ scanner, computer, and general
office equipment.
Computer: MS Office; Word, Excel, PowerPoint, word processing, and database management. Typing speed: 45
WPM.
O/S: Operating Systems (Windows 2000, XP, Vista, 7); Linux (Ubuntu).
Operating system installation and troubleshooting.
Software: Installations including Windows Operating System.
Highlights Of Professional Skills And Accomplishments:
Leadership Experience
• Training and mentoring of new interns, and volunteers.
• Scheduled, trained, and supervised new hired assigned to job sites;
• Promoted from Teacher to Asst. Director, overseeing 10-12 employees on a daily basis, managed office
duties, and provide customer service in administration role.
•
Customer Service Experience:
• Provided office and center support, order management, follow-up
on existing orders, product inquiries, and outbound sales
• Led call-center operations support team responsible for creating the best possible “customer
service experience”
• Performed residential and commercial cable television service installations and repaired
existing service for telecom firm.

2. • Provided technical support for service-related issues, customer equipment troubleshooting
& education, and scheduling technician trouble tickets.
Problem Solving Skills:
• Implemented a jobsite protocol to address client complaints regarding unsatisfactory
patrols. This resulted in successfully improving the quality of jobsite security and client
retention.
• Designed quality outsourcing solutions for clients, including 24/7 customer support, 800#
routing, and proactive management of performance metrics.
• Authored and implemented bi-weekly troubleshooting classed designed to improve
customer satisfaction with Telecom firm.
• Detail oriented and ability to prioritize competing responsibilities.
• Dynamic interpersonal skills, friendly and outgoing manner.
• Stable and a hard worker; takes initiative and is willing to learn.
Work History:
La Petite Academy Program Assistant Director
Richmond, CA
5/06-3/14
Duties: Provide customer services, sales to potential parents, create reports; liaison with outside agencies such as
Federal, State, and Counties; Coordinate events, host professional development trainings, and mentor teachers;
maintain and foster effective communication with Director; collect family tuition fees; assist with admin duties as
needed: answering phone, respond to parent questions, and open and closing the academy; maintain staff children
and employee files, reports, accounts, allocation, billing, and recovery; and assume all Director’s duties in her
absence.
Teacher
Responsible for a class of 12 preschoolers, plan and adopt curriculum to meet the needs of children, manage all
aspect of classroom activities, assist and support other staff as needed.
YMCA Associate Teacher
Richmond, CA
7/01-03/06
Educated and supervised classroom activities, created and implement lessons, record children’s development,
assisted with meal and nap time, and ensured that the environment is well keep for the children.
Education and Training:
The Stride Center San Pablo, CA March 2014 – June 2014
IC3 Certification & Training Program – Graduated
Contra Costa College San Pablo, CA June 2004 – June 2008
Associate Science Degree Early Childhood Education
Activities:
The Stride Center, San Pablo, CA March 2014 – present
Classroom & Lab Assistant
Lao Family Organization, Richmond, CA January 2013– present
Volunteer in language interpretation
References Available Upon Request