This document summarizes a role analysis project conducted by three students - Ashka Raval, Mehul Sharma, and Suket Gupta. It defines key terms like role, role identity, and role perception. It also outlines the process of role analysis and different types of roles. The document then describes observations and job analyses conducted at various hotels and resorts, including Whistling Meadows Resort, Cambay Grand Hotel, and Pride Hotel Ahmedabad. It discusses roles like hotel manager, customer representative, and hotel support staff. Interviews with the regional HR manager of Pride Hotel provided further insights into roles and responsibilities. The conclusion emphasizes that role analysis focuses on how roles fit into an organization and results, and

1. ROLE ANALYSIS
ASHKA RAVAL (141306)
MEHUL SHARMA (141329)
SUKET GUPTA (141351)
SECTION C

2. What is your job
responsibility?
What roles do you need to perform?

3. • Role:-A set of expected behaviour patterns attributed to someone occupying a
given position in organization.
• Role Identity:-Certain attitudes and behaviour consistent with a role.
• Role perception:-An individual’s view of how he or s she supposed to act in given
situation.

4. Role Analysis
A processof getting detail information about jobs.
• Role Expectation
• Role Conflicts
• Psychological Contracts

5. TYPES OF ROLES
• Shaper
• Monitor-Evaluator
• Implementor
• Team Worker
• Coordinator
• Completer-Finisher
• Resource Investigator
• Specialist

6. Observation at Whistling Meadows
Resort

7. Data from other section (Section A)

8. Job Analysis at Whistling Meadows
Resorts

10. JOB Analysis for Cambay Grand Hotel (section - D)

11. Pride Hotel (Ahmedabad) - Observation
HOTEL MANAGER
CUSTOMER REPRESENTATOR
HOTEL SUPPORT STAFF

12. Talk with Manager
• Name – Mr. Varghese Anthony
• Designation – Regional HR Manager
• Company – Pride Hotel Ahmedabad
• Work experience – 12 Years in Service Industry (7
years with Pride Hotel)
• Qualification – MBA (HR) Regional College Mumbai.

13. ROLE DESCRIPTION
• Labor
Contract labor payment
Hire agency
Already trained
Experience labor from different hotels.
• TEAM
Customer Representative – 6
Support Staff - 27

14. • Basic 10+2 + any degree.
• Paper and TV advertisement.
• References
• They provide all the Labor Rights to their workers
• They takes all the measures for their safety and well fair

15. Role Analysis
• Role analysis is more concerned with how the role fits
into organization.
• Also role analysis mainly focus on results.
• As the job roles in hospitality industry involves
integration of various roles to provide a better customer
service, it also gives rise to role ambiguity.

16. Role Ambiguity, Employee Gender and
Workplace Friendship
• The importance of workplace friendship is recognized
but its antecedents with respect to work roles are not
well understood.
• In this paper a survey from 221 international tourist hotel
employees is taken.
• This research was conducted to analyze the impact of
workplace relationships on the job roles of employees
and also the factors the leads to role ambiguities.

17. Results & Discussions
• International hotel employees will experience higher role ambiguity
because of their frequent customer contact nature of job.
• On the other hand, teamwork is also extremely important in hotels.
• Moreover Workplace friendships has positive functions such as
cooperation and support.
• Thus role ambiguity is significantly associated with reduced
interrelationships and workplace friendships.
• Thus enhancing role clarity may help facilitate employees’
workplace relationships, improves understanding of co workers role
expectations and reduces role conflicts

18. THANK YOU