1. Robert J. Moreton
20 East 4th
Street, Bayonne, NJ 07002
201-243-6256 - h
917-379-4736 - c
RobertMoreton@optonline.net
SUMMARY: 17yearstotalexperienceinITsupport.CellularDeviceCoordinator,DesktopSupportSpecialist with
CallCenterMgmtexperience. ExtensiveexperiencesupportingDesktops,laptops,Blackberries,Droids,
iOSDevices, printers,peripheralsand wireless devices. Dell,IBMandCompaq;.
Supporting Windows7,XP,2000,NT4,98andServer2000/2008. ProficientinActiveDirectory,
Outlook/Exchangeand MSOffice’97-2013.ExpertwithAndroid,iOS,Blackberry,andBroadband
devices.Excellenttrainingskillsoneand one and conference roomformat. Skilledpreparinganalytical reportsandtrainingdocumentationusingExcel,Word,
Snag-it, etc.
EDUCATION:
Villanova 4yr.DiplomaBachelorofScienceAccountingDegree
University
1974-1978
Chubb Institute Eight-monthtechnicalsupport/networkingcurriculumprovidedNetworktrainingandA+Certification. Windows,Applicationfunctionality,hardwaretraining
and developmentofskillsusingandsupporting1997-1998 MSWord,Excel,Access, PowerPoint,etc. TrainingforJCL,DOS, Win’95,‘98,NT4,
TCP/IP, and ServerAdministration
Certifications and Training
2014-2015 AirWatchMDM
2011-2012 GoodMobileMessaging
2010 BES5.0.xxx
2000 Windows2000AdvancedServer40hourclass
1998 A+ Certified
12/06-Present ActiveHealthManagement-1333Broadway,NY
CellularDeviceCoordinator,MobileDeviceManagementSystems,
DesktopandWirelessNetworkSupport,Wireless,SupportedVPNandWAHUsers
-Hands onsupportWindows XP,Win7Enterprise, andOffice2003-2013
-ActiveDirectory,administration,Setupprintservers
-BES5.0+,Good(GMC)Adminmanage700Smartphones,andBroadbanddevices
-VastVerizonVECexperience,triage,support,andpurchaseallcellularequipment
-MaintainequipmentInventoryfor600devices
-VPNSupport,RSA,andotherremoteaccess tools
-Creates Images forLaptops andDesktops
-ExecutiveSupport
-Audio/VisualSupport
-Sys Adminduties coveringBES,GoodMobile,AirWatch,ActiveDirectoryandExchangeMailbox
CreationCiscoVPNinstallationandremotesupport.
11/05-11//06 DiversantInc.-W.LongBranch,NJ
Assignments: L’Oréal5755th
Ave,NYC
VIPDesktopSupport
-Windows 2000,XPandOffice2002/2003(Word,ExcelandPowerPoint),MSOutlook,
ActiveDirectory,networkhardwareandperipherals forhighprofile“endusers”
-ExpertinrepairingandrestoringOutlookPersonalFolders (.pst’s)andindepthuseandrepairofOutlook
-Knowspecific“Run”commands forrepair,andlimitations ofDistLists,Reminders,Folders
-UsedActiveDirectorytoresetandunlockaccounts
-Removedviruses andappliedpatches forblaster,Trojan,etc.viruses whenNetworkprocedures failed
-Performeddatarecoveryandrestorationwithinterface(Ghost/ERD)software
-Updateddatabases andprepareddocumentation
-Imaged,configuredandtestednewsystems fordeployment
-PerformeddesktoptrainingassistanceforOutlookandotherofficeproducts

2. 9/05-11/05 RCG Technology - Bridgewater, NJ
Assignment: Sonofi-Aventis
Executive Laptop Migration Specialist
-2MonthProjectforData migration,restoringalldata,applications,functionalityfrom olderIBM’s toT40’s
-ConfiguredtestedandswappedoutequipmentandprovidedfollowupDeskSidesupport
Inputted Asset informationtodatabase
11/03-9/05 TEKSystemsConsultingInc.-Hanover,MD
DesktopandHardwareSpecialist
JobAssignments
9/05-10/05 BoozeAllenHamilton- Parsippany,NJ
DesktopSupport
-HandledHelpdeskcalls from Vantivereportingsystem,transferredtoCSE’s queuewhileon
vacation
-Resolvedprinter,laptop,anddesktopissues suchas corruptOutlookpst’s,printingproblems,
functionalityofOfficeapplications,etc.
-SetupseveralBlackberrydevices,makingthetransitionfrom WebClienttotheBESserver
-Configuredhandsettoendusers desiredfunctionality
-Performedtapebackupandsent tooffsitevendor
-RanT--1wiringfrom patchpanelunderfloortoVerizonphonesystem. ReplacedtwoUSC’s and
Controllerboards
-PerformedConnectiveinstalls foralistofendusers andkeptonschedulefortransitionfrom Retrospect.
-ReplacedseveralHPdrum kits andfuserassemblies
-Setupvideoconferencingequipment
-Replacedkeyboards onIBMThinkPad’s
08/04-8/05 Verizon Wireless Data Network Support Center – Baskin Ridge, NJ
-SupportingallVerizonwirelessdata/SMS/internetproductsincludingBlackberry,Nokia,Samsung,Smart
Phones,PocketPC’s,etc. Familiarwithfunctionalityandroutingoftheservicesforthesameaswellas
Intellisync,ActiveSync,BlueToothandtheThirdpartyinterfacesresponsibleforsupportingPDA’s
RequiredtoknowandunderstandRoutingBGP,TCP/IP,DHCP,DNS,FrameRelay
-ExtensiveexperiencesupportingOutlook,Windows98,2000andXP,plusDialup/VPNconfigurationsa
mustfor3Tiersupport.Outstandingproblemssolving/phoneskills.
-TroubleshootSierra,Audiovox andNovatelWirelessCDMAcardsforlaptops. Fullunderstandingof
Debuggingmodesofsoftwareandconnectivityissues
-ExpertinBlackberry,Treo600/650,Samsungandotherwirelesssyncproductsupport
11/03-12/03 Booz-Allen-Hamilton
03/04-04/04 Desktop Support
-Configured80IBMT&XLaptops and100IBMDesktops fordeployment
-Transferreduserdataandsetupworkstationperformingfinalqualitycheckwithuser
-Provideddesksideassistanceforescalatedsecondlevelcalls
-Connectedandtroubleshotprinters,pda’s,installedapplications,created/ghostedimages
5/04-08/04 Kelly IT Service - Edison, NJ / Detroit, MI
Assignment: Schindler Elevator Corp REMOTE CALL CENTER HELP DESK
-RemoteCallCenterSpecialistto110OfficesNationwidefortechnicalenvironmentusingWindows
2000/XP,MSOfficeXP(WordExcel,PowerPointAccess),LotusNotesandPocketPC2002PDAand
Blackberry,SupportedDesktopHardware,RAS,RSA SecureID,VPN,NortelExtranet,
AT&TDialer
-Remedyusedtoopenandclosetroubleticketsat90%closingrateaveraging40callsperday
-AssistedinconfigurationI-700’sandAT&TSiemensSX-56,testing, Q/A andshipmentofsamefor
replacingdamageddevices
-Supportforlaptops,desktops,andnetworkperipheralssupportingover3,500endusers
04/04-05/04 Volt Technical Services, Mazda Automobile Corp Orange, CA
Desktop Support - Lead Tech
-Configured100laptopsforrollouttoregionalstaff,usingXP/Office2003.
-Backedupdata,restoreddata,Ghostedimages,installingandtestingAT&TnetworkdialerandCisco
VPNdialup/highspeedandwirelessconnections.ConfiguredRASandRSASecureID
- Assisted in refining the pre-deploymentand deploymentprocedures with Mazda IT
personnel in fastpaced,aggressive strategyfor implementing new PCs and
applications

3. 7/98–10/03 TransNet Corp - Branchburg, NJ
Assignments:
L’Oréal USA – 575 5th
Ave, NYC 04/03–10/03
Desktop Specialist
-Hands onsupportWindows 2000,XPandOffice2002/2003(Word,ExcelandPowerPoint),MS
Outlook,ActiveDirectory,networkhardwareandperipherals.
-RepairedandrestoredOutlookPersonalFolders (.pst’s)andindepthuseandrepairOutlook.
-Knowledgeofspecific“Run”commands forrepair,andlimitations ofDistLists,Reminders,Folders
-UsedActiveDirectorytoresetandunlockaccounts.
-Removedviruses andappliedpatches forblaster,Trojan,etc.viruses whenNetworkprocedures failed.
-Performeddatarecoveryandrestorationwithinterface(Ghost/ERD)software.
-Imaged,configuredandtestednewsystems fordeployment.
Schering-Plough Research – Kenilworth, NJ 01/00-04/03
Desktop Specialist
-DesktopSupportfor10,000end-usercampus,forResearchandAdministrativepersonnelin
Kenilworth,NJ.
-SupportedWinXP/2000/97,MSOffice(Word,Excel,PowerPoint,andAccess)ATTDialUp,Cisco
VPN,Nortelextranet,RASDialUP,RSASecureIDandRemedy.
-UsedRemedyforproblem ticketreporting.
-DesignatedVIPsupportpersonforSeniorVP’s,VP’s,CFO,etc.References availableuponrequest
-Troubleshotover200applications,installedremoteaccess products forVPN,supported
-SupportedMSOfficeProducts 97/2000andXP;Word,Excel,Access andPowerPoint.
-Troubleshotnetwork,PCs,printers,scanners andotherhardwareproblems.
-Duties requireddatabackup,ghosting,restoration,re-imagingandtroubleshootingof“
systems.
Jersey City Board of Education – Jersey City, NJ 10/99-12/99
Desktop Specialist
-Configuredandnetworkedtheequipmentandalsoworkedwithswitches andcabling.
-DocumentedStaticIPconnections forequipmentdeployedforclient.
-Preparedreports forstaticIP’s,s/n’s etc.same.
Merck/Medco – Montvale, NJ 06/98-10/99
Desktop Support/Inventory Specialist
-Hands onSupportTechfor3,000-userNT4/Outlook’98rollout
-Imagedsystems fordeployment.
-ImplementedIP/IPX,TCP/IP,DHCPandStaticIPprotocols usingNovellandMicrosoftpass-through.
-Responsibleforinventoryreportingforupgradinghardware,managedfive-manteam todocument
3,000workstations andentertodatabase.
-Installedoperatingsystems andconfiguredprofiles for“endusers”,backedupandrestoreddata.
Overseas Work Experience
Business manager,with Bendix Field Engineering (Columbia, MD 1984-1986) for a 2 year Airport Navigational Systems and Air
traffic Controller training program in Saudi Arabia. Expedited embarkation/debarkation paperwork,expense reports,and prepared
monthlyexpense reports.Other duties were foreign currency transactions for employees,applied for exit/entry visas,driver’ s licenses,
etc. Managed the living quarters at a 350 man camp,catering staff, and purchasing for the same.
Logistics Manager 2 year contract with Todd Logistics (Pulaski St, Bayonne, NJ 1979-1981) subcontracted by the Army Corp of
Engineers DOD contracts for Saudi Arabia. Submitted plans to Majors and Colonels for construction ofMarshalling yard. Coord inated,
tracked and supervised the delivery of hundreds ofmillions ofcargo for the construction Military and Naval Bases.