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Paul Paek
SUMMARYOF QUALIFICATIONS:
Mr. Paekhasa broadknowledge base forsupportingmulti-platform/systemsenvironments
rangingfromWindows,Linux,andMACiOS.He isexperiencedinprovidingdesignandsupport
for Enterprise level solutions(i.e., WindowsServer, MicrosoftExchange,firewalls,switches,
routers, VPNs).He has 10+ yearsof experience inITprovidingsolutionsandsupportfor
convergingtechnologies.He supportssmall tolarge Fortune 500 companies(5-1000+ users)
withthe abilitytoremotelysupportoffsiteusers.Mr.Paekhasexcellentmulti-taskingand
communicationskills.He isadeptatfunctioninginhighvisibility,highpacedanddynamic
environments.
EMPLOYMENT HISTORY:
Epsilon,Inc. –U.S. Office of Personnel Management April 2013 – Present
Network Engineer Washington,DC
 As a memberof the NetworkOperationsteam, isresponsible formaintainingthe
operationof networkinfrastructureandavailability of servicesforU.S.Office of
Personnel Management(OPM).
 Mr. PaekworkswithotherNetworkOperationsteammemberstomaintain200+ Cisco
L2/L3 switches,routers(Catalyst6509, 4507, 3560, 2900…), andJuniperfirewalls
locatedall across the U.S. - performinghardware andsoftware upgrades,
troubleshootingsite outages,andconfigurationchangestoprovide highavailability,
networkintegrity,andsecurity.
 Manage IPs,vlans, ACLson OPMnetworkdevices. Leadengineersin
designing/developinginfrastructure forclientprojects.
 Monitorand troubleshootLAN/WANforerrors usingRiverBed,PRTG,andSolarWinds.
Monitorbandwidthusage,bottle necks, andworkwithISPtoquicklyescalate and
resolve outages.
 In charge of maintainingCisco Call ManagerVoIPserversandhelpingtroubleshootend-
pointdevice connectivity (VoIPphonesandsoftphone client).
 Works withSecurityteamtoidentifythreatsandhelpmitigate vulnerabilitiesfound.
 Provide reportingtouppermanagementasneededand ona monthlybasis,providing
networkstatisticsonLAN/WAN resource utilizationovertime.
 Provide supporttoHelpDeskstaff identifynetworkrelatedproblemsonend-points
connectingtonetworkresources.
 Supportsongoingdocumentationof networkinfrastructure.
SOURCEfire,Inc. July 2012 – Jan 2013
Technical Customer Support Engineer Columbia,MD
 As part of a teamprovide supportforSOURCEfire IPS/IDS/Firewall/Switch/Router
appliances. Troubleshootingconfigurations,hardware failures,andsystemerrors.
 Part of my responsibilitiesare tomanage multiple casesforfortune 500accounts and
correctlyprioritizingcasesastheycome in viaphone,ticketingsystem, orbyteamleads.
 Provide overthe phone supportandremote sessionstoresolve complexcases
 TroubleshootSOURCEfire'sRedHatbasedOS and MySQL usingtoolssuchas TCPdump,
Wireshark,SSH,Telnet,MySQLqueries,andsnort.
 Performtuningof SOURCEfire appliances –configuringrules,modifyingsystemsettings,

2. and resource performance tuning
 Work withdeveloperstoidentifybugsinproducts
 Work withVulnerabilityResearchTeamtohelpresearchFalse/Positives,
False/Negatives,andrule coverage forzero-dayvulnerabilities.
 DevelopKnowledge Basedarticlestobe use bySOURCEfire employeesandcustomers.
The Hendry Jackson Foundation July 2011 – July 2012
ComputerSupport SpecialistII Bethesda,MD
 Provide TierI& II supportfor onsite andoffsite usersinmulti-platformenvironment
(MAC andPC)
 Manage and monitorHPswitchesusingVLANs,portsecurity,andMACaddressingto
preventunauthorizedconnectionsof rogue devices.
 In charge of evaluatingandimplementingNetworkAccessControl appliance. Withinthe
scope of workprovide accesscontrol overmanagedandunmanageddevicesconnecting
to HJF’snetwork,planandimplementpoliciestocontrol remediationtasks,andprofile
and monitordevicesconnectedidentifyingbaselinesandabnormal networkactivity.
 In charge of implementandmanagingenvironmental monitoringappliances/devicesfor
datacenterslocatedinmultiplyonsiteandoffsite locations. ManagesAPCNetBotz and
InfraStruXure Central Serverstosendreportsonthresholds,trending,andalerts.
 In charge of evaluatingandprovidinganenterpriselevel Wi-Fi solutionforthe
organizationanddeploymentfromstarttofinish.
 In charge of managingthe entire organizationsWi-Fi solution.
 Provide supportfordatacenterand facilitymoves. Incharge of cable managementin
LAN closetsand documentingpertinentinformation.
 SupportVoIPaccountcreationsand end-usersupportforShoreTelphones
 Restoredfailedbuildingsecurityaccesscardcontrolsby replacingfailedhardware used
for transmittingauthenticationinformationtokey-server(ReadyKey)
Busy Bee Environmental Services Oct 2009 – June 2011
Network/SystemEngineer Washington,DC
 Manage and supportBusyBee’sinfrastructure suggesting,implementing,and
maintainingnetworkandemail services.
 Hardware/software evaluationandpurchasing,troubleshootingnetworkLAN/WAN
outages,email availability,VPN,andfirewall management.
 Responsible formanagingandmaintainingExchange,Active Directory,backups,and
print/fileserver(i.e.installingpatchesandsecurityupdates,creatingandmanaginguser
accounts,configuringandsettingupemail accounts).
 HelpDesksupportforonsite andoffsite usersprovidingtimelytroubleshootingand
resolutiontocomputerfunctionalityissue.
 Provide hardware/softwaresupportforMicrosoftOffice,printers,antivirus/spyware
protection,andpatchmanagement.
IQ Solutions,Inc. Nov 2003 – June 2011
Desktop Engineer Rockville,MD
• Responsible as the sole point of contact to respond to end-user inquiries and interruption
of service calls.
• Assists administrators in troubleshooting LAN connectivity as well as offsite/onsite user

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connectivity to VPN,Webmail, and all Internet services.
• Responsible for managing Help Desk ticket queue supporting 300+ onsite/offsite
employees.
• Manage and close Help Desk tickets in timely manner escalating to administrators when
needed, while also managing and completing projects assigned by management.
• Creates and maintains FAQs and SOPs to provide easily accessible responses to common
issues and inquires.
• Manage user account permissions and file/print server access through Active Directory
and Server 2008 ACLs.
• Manage email account creation and setup on Exchange server and end user’s Outlook
client to provide access to personaland project related email accounts.
• Responsible for configuring/imaging of all enterprise desktops and laptops (in a
Window/MAC environment), maintaining images, assessing hardware/software
requirements, migrating data,scheduling for maintenance.
• Manages program installation, updates/service packs,troubleshooting, computer
deployments, etc.
• Responsible for configuring, deploying, and troubleshooting VoIP phones connected to
IQs VoIP network. Setting up VLAN id when needed and troubleshooting connectivity
(e.g. VLAN switch configuration and DHCP).
• Projects or services provided outside Help Desk scope of work include Firewall
configuration, router setup, IDS/IPS setup, Exchange troubleshooting.
• Responsible for training and managing of all department interns.
EDUCATION HISTORY:
CurrentlyenrolledinBachelors program for InformationAssurance
CERTIFICATIONS/TRAININGS:
 CCNA
 Security+
 Network+
 MicrosoftCertifiedProfessional (MCP) - MicrosoftServer
 Sourcefire/FireAMPCertifiedExpert (IPS/IDSantivirus)
Network Protocolsand ToolsUsed:
 OSPF,EIGRP,RIP
 GRE, VPN,Radius,TACACs
 TFTP, FTP,SCP
 TCP/IP,UDP,DNS, DHCP, SMTP, ARP,HTTP(s)
 Wireshark,SolarWinds,PRTG,RiverBed,Xceedium(Xsuite),ForeScout,CiscoNAC,Steel
BeltedRadius,NMAP…
CLEARANCE LEVEL:
Active PublicTrustclearance