1. Jorge Zeppenfeldt
8242 NW 107 CT UNIT 6, DORAL FL 33178 • jorgezeppenfeldt@hotmail.com • (786) 2084938
Professional
Objective
 A position providing the opportunity to make strong contributions to the company,
while growing, learning, and developing professional skills.
Summary of
Qualifications
 Self-motivated professional offering comprehensive experience in
Telecommunications systems network and internet based communication.
 Bilingual: fluent in Spanish and English.
 Project Management: Well organized and focused in coordinating projects.
 Prioritize multiple responsibilities to achieve desired results.
 Work well with individuals at all levels.
 Experience installing and troubleshooting computer hardware servers.
 Experience on Windows OS (8, 7, Vista, XP) Microsoft Office (Word, Excel,
Outlook, PowerPoint).
 Experience on OS Linux, Ubuntu, Centos.
 Experience on Solaris OS.
 Internet connectivity & troubleshooting (TCP/IP configuration), Routers, Switches,
Telecommunications VOIP and Remote access services.
 Experience on VoIP signaling protocol SIP.
 Experience on structured LAN cabling Design.
 Experience in design and implementation of Networks.
 Knowledge Entice Switch, Metaswitch system, Optera Metro OC12.
 Knowledge on Cisco Roters 7600, 4500 series, Lanswitches 2800 and 2900
series, Gateways 5300 and 5400 series.
 Knowledge on Adtran Muxes, STPs equipment).
 Knowledge on telecommunications signaling ISUP ss7, ISDN, R2, MF/DTMF.
 Knowledge on transmit ion level DS1, DS3, STM-1.
Experience Business Telecommunications Services Inc. Miami Florida. 4/2005 to
present.
As Computer Engineer (NOC). My duties included, but were not limited to:
 Support on Tier I, Tier II level in NOC environment.
 Control, configuration, programming and monitoring of Excel Switching, using
ENTICE soft switch platform.
 Control, configuration, programing and monitoring Voip Switching (Freeswitch /
kamailio).
 Control, configuration, and monitoring of routes of traffic (carrier/provider).
 Analysis and reporting of CDRs of traffic (Completions report).
 Installation, configuration and programming of CISCO routers (VOIP Routers /
Gateways 7200, 7600, 5200, 5400 series) and LAN switching 28xx, 29xx.
 Installation, configuration and programming of ADTRAN Muxs.
 Installation, configuration, programing and monitoring RAD equipment (DACS)
 Wiring and configuring T1/ E1 and ports of telephony switch using protocols
including: SS7, ISDN, R2 MF/DTMF.
 Monitoring, test and troubleshooting IP routes bandwidth E1, DS3, OC12 and
STM-1 with carriers.
 Design and deployment interconnection routes VoIP between carriers.
 Analysis, monitoring and troubleshooting VoIP routes with carriers.

2.  Installation, support and troubleshooting on servers with Unix/Linux SO, Sun
Microsystems, HP Servers; Dell Servers, Supermicro servers.
 Control, Support and troubleshooting of STP technology equipment.
 Customer service support.
1/2004 to 3/2005 Kikecell Wireless Inc Miami, Florida
As Computer Engineer. my duties included, but were not limited to:
 Cell phone problem diagnosis.
 Cell phone flashing and programming.
Customer Satisfaction.
3/2003 to 1/2004 Quick Computer Solutions Inc Miami, Florida
As Technical Service Maintenance my duties included, but were not limited to:
 Evaluation of the Service Department.
 Cell phone problem diagnosis.
 Customer Satisfaction.
3/1998 to 7/2002 Administradora e Inversora Maxs, S.A. Maracaibo,
Venezuela
As Technical Service Engineer my duties included, but were not limited to:
 Installation, Maintenance, and Training of network environments.
 Price quotes.
 Customer Satisfaction.
Administrative Responsible
Education 1993- 1999 Universidad Rafael Belloso Chacin Maracaibo,
Venezuela
Degree obtained: Bachelors in Computer Engineer.
2005 Business Telecommunications Services Inc. Miami Florida
Training ENTICE Software