Jorge Zeppenfeldt is seeking a position utilizing his experience in telecommunications systems, networks, and internet-based communication. He is fluent in Spanish and English and has experience installing, configuring, and troubleshooting computer hardware, servers, routers, switches, and telecommunications equipment. Zeppenfeldt has over 15 years of experience in technical roles supporting telecommunications services and networks. His background includes work with VOIP systems, Linux, Windows, Unix, and solaris operating systems, as well as protocols like SIP, SS7, and IP routing.

1. Jorge Zeppenfeldt
8242 NW 107 CT UNIT 6, DORAL FL 33178 • jorgezeppenfeldt@hotmail.com • (786) 2084938
Professional
Objective
 A position providing the opportunity to make strong contributions to the company,
while growing, learning, and developing professional skills.
Summary of
Qualifications
 Self-motivated professional offering comprehensive experience in
Telecommunications systems network and internet based communication.
 Bilingual: fluent in Spanish and English.
 Project Management: Well organized and focused in coordinating projects.
 Prioritize multiple responsibilities to achieve desired results.
 Work well with individuals at all levels.
 Experience installing and troubleshooting computer hardware servers.
 Experience on Windows OS (8, 7, Vista, XP) Microsoft Office (Word, Excel,
Outlook, PowerPoint).
 Experience on OS Linux, Ubuntu, Centos.
 Experience on Solaris OS.
 Internet connectivity & troubleshooting (TCP/IP configuration), Routers, Switches,
Telecommunications VOIP and Remote access services.
 Experience on VoIP signaling protocol SIP.
 Experience on structured LAN cabling Design.
 Experience in design and implementation of Networks.
 Knowledge Entice Switch, Metaswitch system, Optera Metro OC12.
 Knowledge on Cisco Roters 7600, 4500 series, Lanswitches 2800 and 2900
series, Gateways 5300 and 5400 series.
 Knowledge on Adtran Muxes, STPs equipment).
 Knowledge on telecommunications signaling ISUP ss7, ISDN, R2, MF/DTMF.
 Knowledge on transmit ion level DS1, DS3, STM-1.
Experience Business Telecommunications Services Inc. Miami Florida. 4/2005 to
present.
As Computer Engineer (NOC). My duties included, but were not limited to:
 Support on Tier I, Tier II level in NOC environment.
 Control, configuration, programming and monitoring of Excel Switching, using
ENTICE soft switch platform.
 Control, configuration, programing and monitoring Voip Switching (Freeswitch /
kamailio).
 Control, configuration, and monitoring of routes of traffic (carrier/provider).
 Analysis and reporting of CDRs of traffic (Completions report).
 Installation, configuration and programming of CISCO routers (VOIP Routers /
Gateways 7200, 7600, 5200, 5400 series) and LAN switching 28xx, 29xx.
 Installation, configuration and programming of ADTRAN Muxs.
 Installation, configuration, programing and monitoring RAD equipment (DACS)
 Wiring and configuring T1/ E1 and ports of telephony switch using protocols
including: SS7, ISDN, R2 MF/DTMF.
 Monitoring, test and troubleshooting IP routes bandwidth E1, DS3, OC12 and
STM-1 with carriers.
 Design and deployment interconnection routes VoIP between carriers.
 Analysis, monitoring and troubleshooting VoIP routes with carriers.

2.  Installation, support and troubleshooting on servers with Unix/Linux SO, Sun
Microsystems, HP Servers; Dell Servers, Supermicro servers.
 Control, Support and troubleshooting of STP technology equipment.
 Customer service support.
1/2004 to 3/2005 Kikecell Wireless Inc Miami, Florida
As Computer Engineer. my duties included, but were not limited to:
 Cell phone problem diagnosis.
 Cell phone flashing and programming.
Customer Satisfaction.
3/2003 to 1/2004 Quick Computer Solutions Inc Miami, Florida
As Technical Service Maintenance my duties included, but were not limited to:
 Evaluation of the Service Department.
 Cell phone problem diagnosis.
 Customer Satisfaction.
3/1998 to 7/2002 Administradora e Inversora Maxs, S.A. Maracaibo,
Venezuela
As Technical Service Engineer my duties included, but were not limited to:
 Installation, Maintenance, and Training of network environments.
 Price quotes.
 Customer Satisfaction.
Administrative Responsible
Education 1993- 1999 Universidad Rafael Belloso Chacin Maracaibo,
Venezuela
Degree obtained: Bachelors in Computer Engineer.
2005 Business Telecommunications Services Inc. Miami Florida
Training ENTICE Software