Arnoldo Tarona has over 5 years of experience providing desktop technical support. He has skills in software installation, troubleshooting operating systems and networks, and using tools like Windows, AutoCAD, and Microsoft Office. He currently provides remote technical support to resolve IT issues using tools like WebEx and LogMeInRescue.

1. ARNOLDOUS REY S. TARONA
B41 L44 Ph1 San Lorenzo South Sta. Rosa, Laguna Philippines 4026
+6349-3020018 | +63917-638-6442 | arst_001@yahoo.com | arnold.tarona@gmail.com
Desktop Technical Supportexperienced in troubleshooting operating systems, wireless networks, and peripherals. Software
tool development skills, reporting techniques, both hardware and software support experience.
Technical Skills
Software:MS OfficeSuite,Adobe Suite, WindowsSoftware Installation,AutoCAD 2010, Architrend21.
Tools: Basic NetworkTroubleshooting,PCAssembly andDisassembly,PC Troubleshooting,PCFormattingandPartitioning
Languages:VisualBasic,VB.Net, C++, Java, HTML,Basic SQL,
Operating Systems:Windows2000/XP/7/Vista/8/10
Professional Experience
AIM CorporateSolutions,Inc. (for SunPowerPhilippines), 06/2013 –present
Desktop Technical Support
ITCraftSystems.Inc(for SunPowerPhilippines), 07/2011–06/2013
Desktop Technical Support
 Assist with installation,configurationandongoingusabilityof desktop and laptop computers,peripheral equipmentand
software withinestablishedstandardsandguidelines
 Carry out in-housesystem testing andmaintenance (Projectors,VideoCon,PolyCom & Cisco,CiscoConference Phones,
Lenovo Desktop, TouchPanelandSoundSystem)
 Recommendsand/ or performsupgrades onsystems to ensurelongevity
 Works with vendor support contactstoresolve technicalproblemswithdesktop/laptopcomputingequipmentand software
 Works with HelpDesk andNetwork Operationsstaff as appropriateto determineandresolveproblemsreceivedfrom
employees
 Trainsandorientsnewemployeeusers on use of hardwareandsoftware
 Also provides technicalsupportassistanceviaphoneandemail
 Provide support remotelyusingWebEx, LogMeInRescue,WindowsRemoteAssistance,or anyapplicableremotetools
 Ensuredesktop computersinterconnectseamlesslywithdiverse systems includingassociatedvalidationsystems,file servers,
emailservers, computerconferencingsystems,applicationservers,andadministrativesystems
 Assists in maintainingLAN/WAN recordsand,telephonesystems cable
 Createsand respondsto helpdeskserviceand troubleshootingtickets usingService-Now
 Encrypt/Decrypt laptop/desktopunitsusingMcAfee Anti-virus
 Handlesprintersandtoners’ inventory andsupport
Houseand ResearchDevelopment(Singapore)PrivateLimited, 11/06/2010 –04/20/2011
OfficeStaff
 Encodeshouseplansfrom a sketchgiven by the Plannercoming from JapanusingArchitrend21.

2.  TranslatingbasicJapaneseterms(architectural)asneededonthe design.
 Ensuresthat plansmeetstandardsof a JapaneseandWestern house,accordingly.
 Ensuresclientsatisfactionby applyingnecessaryplanrevision accordingtoclients’request.
 Provides a printout of the housedesignin both 2Dand 3Dview for further checking.
 Key sentenceof jobduties andresponsibilities.
Education
NationalCollegeofScience&Technology,Dasmariñas,Cavite,06/2006 – 03/2010
B.S. in ComputerScience
 Trainings
AdobePhotoshop CS4,MicrocaddSM BacoorCavite, 06/19/2010 –07/10/2010
- CertificateNumber:16310
AutoCAD2010w/ ColorRending,MicrocaddSM BacoorCavite,07/17/2010 – 09/11/2010
- CertificateNumber:1RRZXRZXKR
 Seminars
NationalCollegeofScience&Technology-Library,March8,2008
- NetworkTroubleshooting Competition
University of the Philippines,Diliman,QuezonCity, September8-11,2009
- PhilippineYouthCongressin Information Technology2009
National CollegeofScience&Technology-CoveredCourt,March17,2010
- PersonalityDevelopmentand Job-Seeking Seminar
Character Reference
JamesRomeo Gaspar,DesktopTechnicalSupport-Team Lead
SunPowerManufacturingLimited –LagunaSite
Contactinfo: jragaspar@gmail.com;+63917-323-8905
OmarCompuesto,DesktopTechnicalSupportStaff
SunPowerManufacturingLimited –LagunaSite
Contactinfo: ovcdags@yahoo.com;+63917-310-4300
Lloyd AnthonySoriano,NetworkOperationsCenterEngineer
SunPowerManufacturingLimited –LagunaSite
Contactinfo: lloydsoriano07@yahoo.com;+63917-885-3651
RomardyBarja,IT SecurityAdmin
SunPowerManufacturingLimited –LagunaSite
Contactinfo: romardybarja@yahoo.com;+63917-544-5984