1. 1680 Mcginness Av, San Jose, CA • 408.258.7287•raoofal@gmail.com
Alfred Ra’oof
Objective
Looking for hands on opportunity where communications and people skills are a necessity.
I have a need to work in an environment where people are allowed to think outside of the box, if
necessary, in order to solve any job related problem
Work Experience
Dates Employed
NetView Inc Charlotte, N.C.
7/2004 to Present
Systems Engineer
• Presently installing a VOIP telephone system in all of Bank of America’s San Francisco
branches.
• Site surveys and Installation of computers and Cisco VOIP telephone systems and
proprietary software (Ghosting) for banks such as World Savings/Wachovia and BofA.
 I test the intra net, RJ45 Voice Over IP and internet connections to insure that all systems can
communicate with each other through the Cisco routers and switches and to the home office in
Charlotte, North Carolina,
 Responsible for field service technical support of 16 Wachovia banks in the Bay Area. Here it is
required of me to install new computers and associated peripheral equipment and repair same.
Dates Employed
Exodus Communications Santa Clara, CA
1/2000 to 5/2004
Internet Systems Engineer (NOC)
 I worked in the Network Operating Center (NOC) where I took over trouble tickets created by the
Response Center that received the original call from Exodus’s customers.
 I had to isolate the problem to determine if it was a T1, DS1, TELCO or Exodus issue. I escalated
issues to proper departments as required.
 The network monitoring tools I used were: HP Open view (HPOV), Cisco Net Ranger and
SolarisSNMP . The trouble shooting tools I used were: Traceroute, Ping Mat’s Traceraoute
(MTR), Whois.and http://www.whois.net.
 I organized trouble ticket response and scheduling and assisted in bringing order and discipline to
the NOC.
 I learned and acquired great communication and customer service skills prior to and while at
Exodus Communications.
Dates Employed
4/1998 to 6/2000 ISP Channel Mountain View, CA
Tech Support
 I worked in the Call Canter and the NOC for ISP Channel that provided cable modem service for
residential customers.
 My main duty was to help customers connect to the internet. It was also required of me to help
them configure their Email accounts, Web Pages and News Accounts.

2. 1680 Mcginness Av, San Jose, CA • 408.258.7287•raoofal@gmail.com
Alfred Ra’oof
 It was required of me to monitor the NS servers, the POP3 mail servers and the DHCP servers in
order to create detailed reports to my supervisor and manager.
Skills
Skill Name Skill Level Last Used/Years used
CCNA-Cisco Network Administrator Intermediate 2005 /4 years
Internet Systems Engineer Intermediate Currently used/2 years
Microsoft XP, 2000 Expert Currently used/7 years
Microsoft Word, Excel Expert Currently used/11 years
Senior Electronic Tech. Expert Currently used/22 years
Voice Over IP (VOIP) Intermediate Currently used/1 Year
References
Reference Name: Dermick Vaughn
Reference Company: SBC
Title: Technical Support
Phone: 209.346.9120
Email: dermick_vaughn@yahoo.com
Type: Professional
Reference Name: Norinder Singh
Reference Company: Exodus Communications
Title: Network Systems Engineer
Phone: 510.487.0827
Email: sandhu2@earthlink.net
Type: Professional
Reference Name: Terry Azucena
Reference Company: NetView Inc.
Title: Systems Engineer
Phone: 916.588.6844
Email: terazu888@yahoo.com
Type: Professional