The document presents an overview of enterprise social solutions by Tibco, focusing on group collaboration, connected enterprise, collective intelligence, and operational execution. Key use cases include shared virtual workspaces, executive sharing, employee engagement, and crowdsourcing for innovation. The solutions aim to enhance communication, streamline client management, and foster collaboration both internally and externally within organizations.

1. Presentation Title
Presenter’s Name
Job Title
5 Enterprise Social Solutions
Leandro Perez
Head of Product Marketing

2. tibbr Solution Areas
Group Collaboration
Connected Enterprise
Collective Intelligence
Operational Execution
External Communities

3. Group Collaboration

4. Use Cases
 Shared Virtual Workspace
 Rapid Content Creation
 Sharing Success Stories
 Client Management
 Virtual Interest Groups
© 2013 TIBCO Software. All rights reserved. TIBCO confidential & proprietary information. 4

5. Shared Virtual Workspace
All files for a project,
event, account in
one place
All relevant updates
in a single place

6. Rapid Content Creation
Sharing magazine
advertisements during
tight production with
Creative team
Tap into multiple
sources of expertise
and get immediate
feedback by
crowdsourcing
solutions

7. Sharing Success Stories
Share a win story,
employee
achievement, new
innovation, etc.
Capture context
specific and tactic
knowledge that
others can apply in
similar situations
Group will learn,
ask questions,
praise and increase
motivation.

8. Client Management
Whole team
participates and
keeps in sync
All CRM
updates (or
updates from
any app), plus
customer
interactions are
logged within
the flow of work

9. Virtual Interest Groups
Spur innovation
and Knowledge
sharing
Self
Assembled
Interest Group

10. Connected Enterprise

11. Use Cases
 Executive Sharing
 Corporate Broadcast
 Employee Engagement
 Inter-department Feedback
 Employee On-boarding
 Process improvements
© 2013 TIBCO Software. All rights reserved. TIBCO confidential & proprietary information. 11

12. Executive Sharing
Executives can share personal
thoughts and encourage more
openness, creating a dialogue and
giving everyone a voice.

13. Corporate Broadcast
Announcements relating
to corporate IT
infrastructure
Reminders on
procedures with links
to learning modules

14. Employee Engagement
Bring distant employees and management closer to one another so they can
participate equally and be heard. Increase engagement. Increase commitment.
Make announcements
Record
multimedia
for later
viewing
Provide easy
access to policiesOpen Q&A, to find answers faster

15. Inter-Department Feedback
Marketing asks for
feedback
Sales team
respond in real-time
Sales also offers
new suggestions

16. - Discover who’s whom and what is where
- Reduce costs and resources associated with learning the job
- Save managers time when it comes to training new employees, thereby increasing productivity
- Boost morale and reduce turnover by giving employees a knowledge-sharing community
Employee Onboarding
Real-time HR tips
Sales can find
whatever they
need, wherever
they are

17. Collective Intelligence

18. Use Cases
 Locate Expertise
 Accelerate Innovation
 Crowdsourcing Projects
 Tactics & Strategy Sharing
© 2013 TIBCO Software. All rights reserved. TIBCO confidential & proprietary information. 18

19. Locate Expertise
Find an expert on a specific topic within
your organization in hours not weeks

20. Crowdsourcing Projects
Marketing creates
a challenge to
source new ideas
for a new
marketing
campaign
Flood of ideas
helps create an
innovative new
campaign
Feedback and ideas
helped Eric design a
successful campaign,
something that would
have taken ages!

21. Accelerate Innovation
At a food production company
employees provides unsolicited
feedback on product labeling.
Innovation can occur throughout
an organization.

22. Operational Execution

23. Use Cases
 Faster Exception Handling
 Handling Irregular Operations
 Issue Resolution
© 2013 TIBCO Software. All rights reserved. TIBCO confidential & proprietary information. 23

24. Faster Exception Handling
Carrier Operator
Forwarder Operator
Shipper Logistics
Manager
Shipper Customer
Service
Consignee Logistics
Manager
Transactional System
Helping OOCL respond to shipment delays and ensure customer satisfaction...

25. At an airline, flight
cancellations are
automatically posted to
tibbr Subjects that
ground personnel follow
Central customer service
is made aware, and can
re-accommodate
affected passengers
The planner at the
affected airport is kept in
the loop.
Ground personnel at
affected gate can now
deliver up to date and
relevant information to
passengers.
Handling Irregular Operations

26. External Communities

27. Use Cases
 Member Based
 Communities of Practice
 Inter-Agency Collaboration
© 2013 TIBCO Software. All rights reserved. TIBCO confidential & proprietary information. 27

28. Members Based

29. Communities of Practice
Brokers use the network
to ask questions about
tax reporting
CEO of company also
interested in knowing
the answer
Other brokers chiming
in with “industry”
experiences on tax
reporting

30. Inter-Agency Collaboration
Intelligence Analyst
from New York
Senior member of Latin
American Bureau
Law Enforcement
Operations from
Chicago

31. Try tibbr
www.tibbr.com