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Social Media Innovation Driving Revenue
Today’s Agenda

• Who is Ripple6?

• Social Marketing Model

• The Ripple6 Platform

• Features and Benefits

• New Opportunities

• Review

• Q&A
Basic Company Information
•   Founded 2006
•   Wholly-owned subsidiary of Gannett
    Co., Inc. (as of 11/2008)

•   Social Media Software Platform
    (SaaS)
•   Strategic Innovation Partner

•   Partners include
     – Procter &
        Gamble, Gannett, Meredith, Ge
        neral Mills, Post Cereals

•   Management Team
     – Net Perceptions
       (Amazon), McKinsey, SPSS, Mi
       crosoft, About.com, Double-
Who is Ripple6?

                  Each site is unique in:
                      – Style
                      – Layout
                      – Look & Feel
The Ripple6 Platform
  Upgrade existing sites…                    Create new sites…




  Ripple Technology         Cloud Communities       Social Insights
                   Ask/ Answer      Smart Groups
       Registration    Member Home Pages    Content Management
     Member Profiles         Groups               Ratings
    Recommendations      Abuse Reporting         Invitations
         Friends         Message Boards     Branded Micro-Sites
      Subscriptions        Notifications           Search
          Tags          Video Integration           RSS
      Photo Sharing           Blogs             Ad Serving
                              API’s
Ask / Answer Integration




                  • Easy to participate
                  • Relevant and targeted
                  • Makes users comfortable
Smart Groups: Relevant Connections

• Ripple Technology identifies    BBQ Grilling
  meaningful
  relationships, both when
  they’re present and when       Local Moms
  they’re developing through
  ongoing member dialogue.
                                  Extreme Skiers
• Leveraging profile
  data, Members are invited to
  join groups where they can     Book Clubs
  interact with the people who
  are most relevant to them.
Implement Business Strategy with Social Media
                                          Social Media
                                       Relationships + Ripple
                                     Foundation for SM Strategy



    Social Collaboration                                            Social Marketing
          Enterprise KM                                               Highly Targeted
       Social Content driven                                       Syndicated Brand Blogs
        Consumer Driven




       Social Commerce                                            Social Insights
         Product communities                                   Social Anthropology
             How I use it                                    Real People, Real Insights
Increase purchase, Up-sell, Cross -Sell
Social Media Marketing Model (A-I-M)

  Leverage Your Community to Create Relationships.
        Tap into Incremental Marketing Dollars.



                      Analytics




                      Insights




                      Marketing
Web Analytics vs. Social Analytics

Web Analytics             Social Analytics
• Programs like:          • Insights into:
   – Google Analytics        – Influential Members
   – Web Trends
   – Omniture                – Content Value

                             – Content Lifespan
• Insights into:
   –   Visitor metrics       – Member Engagement Metrics
   –   Engagement            – Communication Preferences
   –   Page views
   –   Referral source
   –   Ad effectiveness
Analytics - Overview


                       View high-level statistics
                       about your community
                       such as:

                       • Popular Groups
                       • Top Keywords
                       • Content Trends
                       • Member Trends
                       • Site Demographics
Analytics - Content
                   What’s being said?




            Popular Posts               Hot Topics
Analytics - Groups

 How are your members
     connecting?

What common interests do
      they share?

   Who are your best-
  connected members?

 To how many groups do
      they belong?
Social Media Marketing Model (A-I-M)

  Leverage Your Community to Create Relationships.
        Tap into Incremental Marketing Dollars.



                      Analytics




                      Insights




                      Marketing
Ripple6’s Social Insights™

•   Online Consumer Research –
    from within the community
•   New Revenue Opportunity
•   Research Groups are recruited from the
    existing membership base.
•   Participation is fast and easy for members
    because they are already active in the
    community.
•   Research happens where the consumer
    is- “in their place.”
•   Better research, quick start up, fast
    results, lower costs.
Social Insights Benefits
• Three delivery methods:
   1.   Embedded Community
   2.   Standalone Community
   3.   Hybrid

• One stop research shop
   – Recruit different demographic groups
   – Meet different research goals
   – Faster turnaround for projects

• Broaden your reach; embed yourself in
  other communities

• Ease of use

• Lack of overhead
Consumers want companies to interact

          37%                                            85%
   think companies
                                                  believe a company
                                                   should be present
                                                                             56%
                                                                            feel a stronger
 should develop new                                 and interact with
                                                                         connection with and
       ways for                                   consumers to solve
                                                                           better served by
    consumers to                                  problems and solicit
                                                                          companies whom
  interact with their                                  feedback
                                                                         they interact with in
        brand.
                                                                             social media.




Source:   2008 Cone Business in Social Media Study, conducted
            September 2008 by Opinion Research Corporation
Social Media Marketing Model (A-I-M)

  Leverage Your Community to Create Relationships.
        Tap into Incremental Marketing Dollars.



                      Analytics




                      Insights




                      Marketing
One Distributed Community




 MomsLikeMe.com
    80 sites




                  BenjaminMoore.com




                                      MomJunction.com
Cloud Communities
  A brand community that can
exist in multiple social networks.                                Brand Sites
                                                                                          Brand
                                                                                        Community
 All content and members are
  synchronized in real time!                                      Syndication

         Benefits               Destination                        Destination                  Destination
                                  Sites                            Sites                          Sites
  Connects with consumers              Brand                           Brand                          Brand

      where they are                 Community                       Community                      Community




 Simplified management; a                                    Word of Mouth
    single conversation
                                         Friends                    Friends                   Friends
                                            Friends                    Friends                   Friends
 Ongoing data and insights                     Friends                    Friends                   Friends
                                                  Friends                                              Friends
                                                     Friends                     Friends                  Friends
      Relationships!                                    Friends                     Friends                  Friends
                                                       Brand                        Brand                   Brand
                                                     Community                    Community               Community
Cloud Community Benefits

• New revenue opportunity

• Easy for marketers to
  manage and control less
  effort - No need for multiple
  micro sites

• More interaction with multiple
  audiences

• Engages consumers on their
  terms and in their place

• Integrated analytics
Ripple6 Offers:

• Creates Enterprise Class
  online communities

• Leverages multiple
  communities for Social Media
  Marketing

• Integrated Social Analytics for
  improved community
  management and marketing

• Partnerships which create
  additional opportunities
Review

• Who is Ripple6?

• Social Marketing Model

• The Ripple6 Platform

• Features and Benefits

• New Opportunities

• Review

• Q&A
Q&A




                Chris Kieff
          ChrisK@Ripple6.com
      www.Ripple6.com 646-254-6786

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Ripple6 Overview

  • 1. Social Media Innovation Driving Revenue
  • 2. Today’s Agenda • Who is Ripple6? • Social Marketing Model • The Ripple6 Platform • Features and Benefits • New Opportunities • Review • Q&A
  • 3. Basic Company Information • Founded 2006 • Wholly-owned subsidiary of Gannett Co., Inc. (as of 11/2008) • Social Media Software Platform (SaaS) • Strategic Innovation Partner • Partners include – Procter & Gamble, Gannett, Meredith, Ge neral Mills, Post Cereals • Management Team – Net Perceptions (Amazon), McKinsey, SPSS, Mi crosoft, About.com, Double-
  • 4. Who is Ripple6? Each site is unique in: – Style – Layout – Look & Feel
  • 5. The Ripple6 Platform Upgrade existing sites… Create new sites… Ripple Technology Cloud Communities Social Insights Ask/ Answer Smart Groups Registration Member Home Pages Content Management Member Profiles Groups Ratings Recommendations Abuse Reporting Invitations Friends Message Boards Branded Micro-Sites Subscriptions Notifications Search Tags Video Integration RSS Photo Sharing Blogs Ad Serving API’s
  • 6. Ask / Answer Integration • Easy to participate • Relevant and targeted • Makes users comfortable
  • 7. Smart Groups: Relevant Connections • Ripple Technology identifies BBQ Grilling meaningful relationships, both when they’re present and when Local Moms they’re developing through ongoing member dialogue. Extreme Skiers • Leveraging profile data, Members are invited to join groups where they can Book Clubs interact with the people who are most relevant to them.
  • 8. Implement Business Strategy with Social Media Social Media Relationships + Ripple Foundation for SM Strategy Social Collaboration Social Marketing Enterprise KM Highly Targeted Social Content driven Syndicated Brand Blogs Consumer Driven Social Commerce Social Insights Product communities Social Anthropology How I use it Real People, Real Insights Increase purchase, Up-sell, Cross -Sell
  • 9. Social Media Marketing Model (A-I-M) Leverage Your Community to Create Relationships. Tap into Incremental Marketing Dollars. Analytics Insights Marketing
  • 10. Web Analytics vs. Social Analytics Web Analytics Social Analytics • Programs like: • Insights into: – Google Analytics – Influential Members – Web Trends – Omniture – Content Value – Content Lifespan • Insights into: – Visitor metrics – Member Engagement Metrics – Engagement – Communication Preferences – Page views – Referral source – Ad effectiveness
  • 11. Analytics - Overview View high-level statistics about your community such as: • Popular Groups • Top Keywords • Content Trends • Member Trends • Site Demographics
  • 12. Analytics - Content What’s being said? Popular Posts Hot Topics
  • 13. Analytics - Groups How are your members connecting? What common interests do they share? Who are your best- connected members? To how many groups do they belong?
  • 14. Social Media Marketing Model (A-I-M) Leverage Your Community to Create Relationships. Tap into Incremental Marketing Dollars. Analytics Insights Marketing
  • 15. Ripple6’s Social Insights™ • Online Consumer Research – from within the community • New Revenue Opportunity • Research Groups are recruited from the existing membership base. • Participation is fast and easy for members because they are already active in the community. • Research happens where the consumer is- “in their place.” • Better research, quick start up, fast results, lower costs.
  • 16. Social Insights Benefits • Three delivery methods: 1. Embedded Community 2. Standalone Community 3. Hybrid • One stop research shop – Recruit different demographic groups – Meet different research goals – Faster turnaround for projects • Broaden your reach; embed yourself in other communities • Ease of use • Lack of overhead
  • 17. Consumers want companies to interact 37% 85% think companies believe a company should be present 56% feel a stronger should develop new and interact with connection with and ways for consumers to solve better served by consumers to problems and solicit companies whom interact with their feedback they interact with in brand. social media. Source: 2008 Cone Business in Social Media Study, conducted September 2008 by Opinion Research Corporation
  • 18. Social Media Marketing Model (A-I-M) Leverage Your Community to Create Relationships. Tap into Incremental Marketing Dollars. Analytics Insights Marketing
  • 19. One Distributed Community MomsLikeMe.com 80 sites BenjaminMoore.com MomJunction.com
  • 20. Cloud Communities A brand community that can exist in multiple social networks. Brand Sites Brand Community All content and members are synchronized in real time! Syndication Benefits Destination Destination Destination Sites Sites Sites Connects with consumers Brand Brand Brand where they are Community Community Community Simplified management; a Word of Mouth single conversation Friends Friends Friends Friends Friends Friends Ongoing data and insights Friends Friends Friends Friends Friends Friends Friends Friends Relationships! Friends Friends Friends Brand Brand Brand Community Community Community
  • 21. Cloud Community Benefits • New revenue opportunity • Easy for marketers to manage and control less effort - No need for multiple micro sites • More interaction with multiple audiences • Engages consumers on their terms and in their place • Integrated analytics
  • 22. Ripple6 Offers: • Creates Enterprise Class online communities • Leverages multiple communities for Social Media Marketing • Integrated Social Analytics for improved community management and marketing • Partnerships which create additional opportunities
  • 23. Review • Who is Ripple6? • Social Marketing Model • The Ripple6 Platform • Features and Benefits • New Opportunities • Review • Q&A
  • 24. Q&A Chris Kieff ChrisK@Ripple6.com www.Ripple6.com 646-254-6786