Rindola Guha is a career-oriented individual currently pursuing a post-graduate degree in Global Business Management at Humber College, expected to graduate in October 2016. She has over 3 years of work experience in human resources, customer service, and sales roles at companies like Hybird Technology Solutions, McDonalds, Tim Horton's, KnewSales Group, WIPRO Ltd., and Trustklub Consulting Pvt. Ltd. Her core competencies include relationship and business development, customer service, accounting, and administrative skills. She is proficient in Microsoft Office and has strong analytical, communication, and leadership abilities.

1. Rindola Guha
Contact: +1 (647) 862-8097 Postal Address: Unit 2, 36 -
LinkedIn: ca.linkedin.com/pub/rindola_guha Twelfth Street. Etobicoke.
Email: rindola.g@hotmail.com Toronto. ON M8V3G2.
Personal Profile: I am a highly determined, career oriented individual who is focused on not only
reaching great heights but also being a great asset to my organization.
Career Objective: To be able to grow as an individual professionally, along with providing growth
and impetus to the organization I am representing.
Core Competencies: Relationship and business development. Excellent customer service.
Accounting and Finance. Administrative duties. Proficient in MS Office Suite.
Key Skill Areas: Analytical problem solving. Elevated business communication, fluent in English,
Bengali and Hindi. Excellent team player with leadership qualities.
High level of creativity. Ability to work under deadlines.
Professional Experience
May, 2016 – July, 2016: Hybird Technology Solutions.
Position: Human Resource Executive (Intern)
Job Profile: Screening resumes through Taleo software. Conducting interviews over the phone.
Making appointments with potential candidates for an interview at the office. Assisting the hiring
manager during the interview was also a part of my training. Conducting exit interviews.
September, 2015 – Present: McDonalds.
Position: Cashier and Barista (Team Member)
Job Profile: Handling retail operational task like processing transactions, store maintenance,
stocking, etc. Providing exceptional customer service by securing relationship with customers and
providing them a good coffee experience
May, 2015 – July, 2015: Tim Horton’s.
Position: Cashier and Barista (Team Member)
Job Profile: Handling retail operational task like processing transactions, store maintenance,
stocking, etc. Providing exceptional customer service by securing relationship with customers and
providing them a good coffee experience.
October, 2014 – March, 2015: KnewSales Group
Program: Royal Bank of Canada, Master Card
Position: Sales Representative.

2. Job Profile: Approaching and convincing customers to use RBC Master Cards onsite at Shoppers
Drug Mart. Signing up applications manually by taking down customer details. Maintained the target
requirement of 1.5 SHP (Sales per Hour).
Trained to handle rejections and turn them into sale with utmost focus on customer service and
targets.
Created relationships and managed expectations of the customers, handled grievances thereby
providing service delight and gaining their loyalty.
August, 2013 - June, 2014: WIPRO Ltd.
Process: Hewlett Packard
Position: Associate and Team Leader
Job Profile: To handle customer queries and complaints on HP Laptops. To be able to offer them
solution through remote desktop. Handled customers with conviction, understood and analyzed their
requirements in order to provide them the best possible solution for any kind of software issues
related to their laptops.
Within 5 months got promoted as a Team Leader. This position involved mostly administration work
and even quality analysis for an assigned group of 7 employees. Managing customer grievance and
resolving complex issues of irate customers successfully thereby converting them into repeated
customers was also a part of the job.
May, 2013 – July, 2013: Trustklub Consulting Pvt. Ltd.
Position: HR Recruiter.
Job Profile: To acquire prospective employees, screen them according to client requirements and
prepare them for interviews.
Developed business by generating leads and converting them into clients, maintaining relationships
into achieving repeated business and new clients via referrals.
Academic Qualifications:
 Currently pursuing Global Business Management, a post-graduation program from Humber
College. Expected year of graduation is October, 2016.
 Completed BBA (Hons.) from The Heritage Academy under West Bengal University of
Technology in April, 2013.
Other Projects:
 Completed a project as a part of undergraduate study that included survey and data analysis
Project Title: ‘A comparative study of recruitment patterns with focus on right people for the
right job’

3. Description: The project included survey of employees of two different organizations and data
were analyzed on parameters such as job satisfaction, profile match, gender equality, etc.