The document outlines 8 key rights of consumers in India: 1. The right to safety - protection from hazardous goods and services. 2. The right to be informed - about quality, quantity, standards and prices of goods and services to prevent unfair trade practices. 3. The right to choose - access to a variety of goods and services at competitive prices to purchase goods and services of their choice. 4. The right to be heard - consumer interests receive due consideration at appropriate forums. 5. The right to redressal - seek resolution against unfair/restrictive trade practices or exploitation. 6. The right to value - get full value for the price paid. 7

1. Legal Aspects of Business
Rights of a consumer
Submitted By: Niket Chaurasia
Roll no : 032

2. Who is a Consumer?
A consumer is a person who buys any good or service.

3. Rights of a consumer refers to…
The right to have information about the quality, potency, quantity,
purity, price and standard of goods or services', as it may be the case,
but the consumer is to be protected against any unfair practices of
trade. It is very essential for the consumers to know these rights.

4. Consumer right in India
1. The right to be protected or right to safety:
Every consumer has the right to be protected against the marketing of
the goods and services which are hazardous to life and property.

5. 2. Right to be Informed
Every consumer has the right to be informed about the quality,
quantity, potency, purity, standard, and price of goods and services, as
the case may be, so as to protect the consumer against unfair trade
practices.

6. 3. Right to choose
Every consumer has the right to be
assured, wherever possible, access to
a variety of goods and services at
competitive price.
By this right he will be in the
position to buy goods and
services of his own choice.

7. 4. Right to be
Every consumer has the right to
be heard and to be assured that
consumer’s interest will receive
due consideration at appropriate forums.

8. 5. Right to be redressed
Every consumer has the right to seek redressal against unfair trade
practices or restrictive trade practices or unscrupulous exploitation of
consumer.
6. Right to value
Every consumer has the right to get full value in return of the price
paid.

9. 7. Right to complete consumer education
Every consumer has the right to consume education. A consumer has
the right to know about the right as a consumer. He is entitled to obtain
knowledge of all the remedies available to him against the exploitation
by the manufacturers and traders of good and services.

10. 8. Right to Quality of life
Every consumer has the right to expect from the business a healthy
environment, so that he may enjoy quality life. He can expect an
environment Free from all kind of pollution.