The latest highlights deck from Socitm.

1. Follow us @Socitm www.socitm.net/knowledgehub
Highlights
July 2015

2. Highlights: July 2015
Welcome to Nadira Hussain!
Nadira’s three aims for her year as Socitm President are:
• Membership
– building corporate membership
• Women in IT
– encouraging young women to start careers in IT
• Shared Services
– learning from those who’ve ‘been there and done it’

3. Highlights: July 2015
Socitm Annual Conference 2015
● ‘Reform to Revolution’
● 19/20 October 2015
● King Power Stadium (Leicester City Football Club)
● Join over 400 ICT/digital colleagues for learning and networking
● #socitm2015

4. Highlights: July 2015
Socitm Scotland Conference
24 November
Dynamic Earth, Edinburgh
● Theme: ‘Unleash the Power of
Data’
● Includes first Socitm Scotland
Annual Gala Dinner
● Plus 2015 Scottish Top Talent
Programme graduation
● #socscot15

5. Highlights: July 2015
Socitm Assessment Services (SAS)
New member services package
• Four new, low cost, self assessments targeting
1. Service Cost Assessment
How do you cost compare with others?
2. Service Quality Assessment
How do your customers feel about your service?
3. Digital Maturity Assessment
Where are you on the ‘digital journey’?
4. IT Maturity Assessment
How mature is your ICT service management & practice?
• Can be purchased individually at £1495 or..
..as a package with prices banded as per table
Fee Band Net current revenue Fee (exc. VAT)
expenditure of organisation
1 Under £20m £1,495
2 £20m and over £1,985
3 £100m and over £2,450
4 £200m and over £2,975
5 £400m and over £3,475
6 £1,000m and over £3,995

6. Highlights: July 2015
Benchmarking User Satisfaction
“I now have the evidence I need
to support my advice”
Series 47
● Start registration - 1 July 2015
● Open Internet survey from - 10 Aug 2015
● Close registration - 19 October 2015
● Close Internet survey - 13 November 2015
● Results issued - 25 November 2015
● Workshop Scotland - 2 December 2015
● Workshop UK - 8 December 2015

7. Highlights: July 2015
Benchmarking: Find Out More...
Are you missing out on a proven tool for making savings and service improvements?

8. Highlights: July 2015
Even Better connected!
Key enhancements:
● Creation of web publishing platform for results and
commentary, each council able to access its own results
page - beta launch Autumn
● Year-round data collection and publishing rather than 1 March ‘big bang’
● Focus on digital performance of individual services (eg planning, waste &
recycling) as well the corporate website
● Survey method will continue, with focus on ‘top tasks’, usability (desktop
and mobile), accessibility, digital engagement, and web management
New partnership with Boilerhouse Media

9. Highlights: July 2015
Socitm Insight Reports
Living with austerity: making hard
choices for ICT investment
The audience for this report is a broad church. It is
mainly written for those who manage public sector ICT
functions, whatever their title. It has messages for
every policy maker, as digital should be all-
encompassing in order to cope with the challenges
ahead. Similarly, there are messages for every top
management team and all heads of service.

10. Highlights: July 2015
Socitm Insight Reports
Towards the digital council: progress report
For top management teams
(based on Better connected 2015)
• Becoming a digital council
• Website performance: tasks
• Website performance: usability
• Mobile access
• Digital engagement
• Redesigning your website: approach with care
• Better connected 2015 headline results

11. Highlights: July 2015
Socitm Insight Reports
Flexible and mobile working: ‘I should CoCo!’
‘Flexible working has moved on from piecemeal
implementation of home working, flexitime and
hot desking. For progressive organisations, it is
now part of the strategy to compete and survive;
increasing productivity, cutting costs, serving people
better, operating sustainably and contributing to
corporate social responsibility’

12. Highlights: July 2015
Socitm Insight Briefings
• Mar (75) - Demand management: a role for the
ICT function?
• Apr (76) - Responding to austerity: is your ICT
governance fit for purpose?
• May (77) - Better connected intranets: is this now,
at last, the time to engage?
• Jun (78) - Sentiment analysis: a useful technique?

13. Highlights: July 2015
Socitm IT Trends Survey
● New Socitm Research team survey into cloud
computing services
● In association with Socitm Gold Partner Civica
● Launched at Socitm Spring Conference
● Available for Socitm members to download at
www.socitm.net

14. Highlights: July 2015
Focus on Member Benefits
Four key benefit areas:
• Professional Development
• Peer Support
• Sector Representation
• Research & Improvement
New member benefit-focused website
is now in beta phase:
• Digestible, integrated, personalised
• View beta site and register for beta
programme at: www.beta.socitm.
net

15. Highlights: July 2015
Partnership with Knowledge Hub
Aiming to create:
• More member engagement across
all benefit areas
• More opportunities for peer-to-peer
networking
Initial groups launched at Spring Conference:
• Member networking incl Policy
• 12 x Socitm regions
• PSN Solutions
• Socitm Insight
• Socitm Supplier Partnership Programme
• Open group for non-members interested in Socitm

16. Highlights: July 2015
Skills Framework for Information Age
New Self-Assessment Tool for Socitm members
• Internationally recognised framework
• Being used in over 200 countries
• Can assess skills & plan professional developments
• Used to define role profiles & job descriptions
• V6 released 1 July 2015 to include digital skills
• 7 levels of responsibility
• 97 different skills across 6 categories
• A SFIA profile shows your IT competence and Socitm post-nominals

17. Highlights: July 2015
In Our View - Members’ Magazine
Exclusive to members
● Latest issue no 5, Spring 2015
● Summer issue out mid-July
● Download from Socitm website
● Choice of digital formats
● Advertising opportunities for supplier partners
Twitter conversation:
#InOurView
Please tell us what you think:
inourview@socitm.net

18. Highlights: July 2015
PSN Support
• SAG crowd funding has enabled a
Knowledge Hub group with dedicated
support
• Introducing Mark Brett, Socitm’s Information
Assurance Advisor:
- Facilitator of the Knowledge Hub group
- Developing case studies
- Providing briefings and blogs
- Link to LG PSN Programme board
knowledgehub.local.gov.uk/group/socitm-psn

19. Highlights: July 2015
Policy
Health & Social Care Programme
● Summits and regional workshops
● Reports
● Future plans?
PSN Solutions
● Programme board
● Socitm Knowledge Hub Network group
● Dedicated resource to:
- facilitate knowledge sharing
- develop case studies
- disseminate practice to regions
- resolve issues

20. Highlights: July 2015
Policy
Open systems alliance
● Accelerate public sector innovation and enable delivery of digital
services
● Create conditions in which open standards and open source products
and services will be co-created and shared by local government
● Building alliance of key stakeholders (people , communities and
organisations)
Socitm Annual Conferences planning
● 2015: focused on reform, open platforms, open systems, open data and
APIs
● 2016: joint event with Major Cities of Europe and LOLA, focused on UK
and international experience of building smart places/communities

21. Highlights: July 2015
Socitm Research Award
● Founded by Graham Williamson, former IT
head at Argyll and Bute
● Support for a research-based work
experience project in the UK or abroad
● Public or third sector context
● Previous winners travelled to US and
Singapore
● Present your findings at the 2016 Socitm
Annual Conference
Interested?
Your professional background and your proposed
research topic please to: enquiries@socitm.net

22. Highlights: July 2015
Socitm Leadership Academy
● New initiative to spread best practice in leadership
● Incorporates ‘Top Talent’ programme
● More information at www.socitm.net

23. Highlights: July 2015
Socitm Advisory/Protocol Policy Systems
● Joint venture formed between Socitm and
Protocol Policy Systems
● Take a policy development and deployment
project down to 8 weeks from 2+ years
● Recognised in local government sector in
Australia & New Zealand for IT policy systems
● Unique mapping to standards, PSN, ISO27002
& PCI DSS v3
● Swindon BC first UK site and case study
● Opportunities to collaborate to reduce costs
Contact Russell Francis
M: 07769 338003 E: russell.francis@socitm.net

24. Highlights: July 2015
Virtual Chief Digital Officer
Being digital starts and ends with the needs of the customer. This must
involve the re-thinking of all the internal processes. Challenging existing ways
of working is a major culture change for all organisations
Topic Principle
1
Customer
Experience
Focus on the customer and
savings will follow
2
Engagement Use ‘digital first’ for
engagement with citizens and
customers
3
Ways of
Working
Adopt digital techniques for
internal working practices
4
Service
Redesign
Redesign services from first
principles taking advantage of
digital technologies
• Coaching, advisory & support service
• Dedicated senior resource
• Access to leadership skills as
required
• Minimum 6 months
• Average of £1500 per month

25. Highlights: July 2015
Socitm Interim Service
When additional resources or skills are required...
Socitm has developed an interim
placement service to complement its
existing Advisory services, helping to
address this challenge for our
members and their organisations.
More information: interim@socitm.net

26. Highlights: July 2015
Bear with me...
• Socitm app
• Masterclasses
• SFIA self-assessment
• Leadership coaching & mentoring
• Leadership workshops
• In Our View members’ magazine
• Third sector corporate membership
• LG shared services corporate
membership
• ‘Filterable’ membership directory
• Advisory services

27. Highlights: July 2015
Get the Socitm App
Developed in partnership with governmentM,
the Socitm app gives you access to our:
● News
● Reports
● Event information (with reminder setting facility)
● Social media
● and new content on the way …
Also allows you to rate the speakers and sessions during our
Annual, Spring and Scotland Conferences.
https://socitm.ombiel.co.uk/get

28. Highlights: July 2015
Corporate Membership for 2015
One invoice to Head of IT Service
● Insight at appropriate band
● 10-25 memberships with roles (can also
be accredited)
● Socitm Annual Conference ticket
● Preferential rates on selected Socitm
services
Public Sector
Band Memberships Price
1 10 £1195
2 12 £1515
3 15 £1825
4 17 £2155
5 20 £2475
6 25 £2795
Also available to shared services on a case-by-case basis

29. Highlights: July 2015
Supplier Partnership Programme
Gold
● Limited to 20 premium places
● £13k saving £14,045
Silver
● Ideal for SMEs
● £7,500 saving £7,330
Bronze
● Suitable for small companies
● £995 saving £1,625
Contact: Nigel.Bragg@socitm.net

30. Highlights: July 2015
Find out more
We are happy to speak to or visit any
member/organisation interested in
knowing more about Socitm.
Public Sector:
Ian.Singleton@socitm.net
07887 624 678
Private Sector:
Nigel.Bragg@socitm.net
07889 665 063