This document discusses how next generation cloud technology can help service providers compete in the business broadband market for small and medium enterprises (SMEs) and distributed enterprises. It notes that price erosion has led to commoditization of broadband services, impacting revenues. Cloud services that efficiently and profitably deliver security and infrastructure management services can help differentiate providers and attract customers. Critical factors for successful cloud services include flexibility, ease of use, scalability, and centralized delivery from any device.
OSS/BSS Explained, Part 1: It used to be simple, now a massive transformation...Ericsson OSS/BSS
Customer experience is the foremost reason why operations and business support systems (OSS/BSS) have become a key area of investment for any communications services provider.
Learn more about Ericsson OSS/BSS: http://www.ericsson.com/realize
TABS is an integrated software package designed for mobile, ISP, and traditional fixed network services. It provides a convergent customer care and billing system that handles billing for all services through a single rating scheme. TABS solutions have been implemented in 38 sites for major telecom groups, providing continuous service for over 100 customers. The solution is based on a service-oriented architecture (SOA) that allows for customization and integration with existing systems. TABS offers various telecom solutions including billing, customer care, interconnect, revenue sharing, business intelligence, and call center solutions.
BSS Applications Managed Services for CSPsSaurabh Jain
This document discusses the market for managed services for communications service providers' (CSPs') business support systems (BSS) applications. It finds that the market is growing as CSPs seek to improve agility, reduce costs, and focus on their core businesses. Leading providers in this market include telecom-focused companies like Amdocs, Ericsson, Huawei, and NetCracker, as well as general IT services firms, though telecom-specific firms have an advantage. The document analyzes the market positioning of various providers and finds that network equipment providers leading the market as CSPs prefer to work with managed services providers that combine network and IT capabilities.
How Telecoms Can Adjust To The Reality Of The Digital EraComarch
'It is important to gently transition the technology into people’s everyday lives and get them used to the fact that their devices can now talk, something that wasn’t previously possible' - says Michiel Nuytemans, Comarch OSS Solution Manager.
TABS, is an integrated software package designed for the mobile, ISP, and traditional fixed network services. This capability provides us with a solution that is already well versed in supporting Local, International. TABS convergent Customer Care & Billing system undertakes the whole billing process of a single converged system and rates all services against a single unified rating scheme.TABS solutions have been implemented in 38 sites for the major telecom groups providing Non stop services for over 100+ customers.
The ITS solution is based on SOA (Service-Oriented Architecture), which helps business owners respond more quickly and in a cost-effective manner to changing market conditions. With SOA, business changes can be easily met through customization rather than traditional custom development, making it easier to quickly implement changes without requiring radical system modifications. The ITS SOA-based solution also simplifies interconnection with and usage of existing IT assets, which facilitates integration with existing systems and increases interoperability.
Next generation network oss bss market and forecast 2013-2018 - Reports CornerReports Corner
"NGN promises a high quality end-user experience. Telecommunications service providers expect the NGN framework to provide them with tools that would ensure customer loyalty. However, the path towards achieving the ideal NGN is fraught with formidable challenges. The most critical challenge confronting operators is optimizing their OSS and BSS platforms, systems, and processes.
With research beginning in 2007, the report Next Generation Network OSS/BSS Market and Forecast 2013-2018 provides a comprehensive analysis of drivers and issues related to technical and business aspects of OSS/BSS deployments and developments while forecasting their growth over the next five years."
https://www.reportscorner.com/reports/20852/Next-Generation-Network-OSS/BSS-Market-and-Forecast-2013-2018/
Tech Mahindra presents its Lite Speed Telco Launch solution, an end-to-end BSS/OSS solution that can launch an entire wireless network in 30 days. The solution reduces deployment time by one-third and costs by up to 50% through standardization and automation. It provides options for cloud, on-premise, or hybrid deployment models and helps telecom companies quickly launch new services and generate revenue in a changing market.
This document discusses how virtualization is bringing radical changes to telecommunications and driving the need for OSS/BSS (operations support systems/business support systems) to adapt. Virtualization impacts both the realization and functionality of OSS systems. It also requires more agile development processes, partnering approaches, and standards. Future OSS/BSS must support multi-partner business models, agile integration across vendors, and a hybrid virtualized/non-virtualized environment through changes to technical capabilities, methodology, and deployment strategies. Recent TM Forum studies examine these impacts of virtualization on areas like policy management, service level agreements, security, and orchestration.
OSS/BSS Explained, Part 1: It used to be simple, now a massive transformation...Ericsson OSS/BSS
Customer experience is the foremost reason why operations and business support systems (OSS/BSS) have become a key area of investment for any communications services provider.
Learn more about Ericsson OSS/BSS: http://www.ericsson.com/realize
TABS is an integrated software package designed for mobile, ISP, and traditional fixed network services. It provides a convergent customer care and billing system that handles billing for all services through a single rating scheme. TABS solutions have been implemented in 38 sites for major telecom groups, providing continuous service for over 100 customers. The solution is based on a service-oriented architecture (SOA) that allows for customization and integration with existing systems. TABS offers various telecom solutions including billing, customer care, interconnect, revenue sharing, business intelligence, and call center solutions.
BSS Applications Managed Services for CSPsSaurabh Jain
This document discusses the market for managed services for communications service providers' (CSPs') business support systems (BSS) applications. It finds that the market is growing as CSPs seek to improve agility, reduce costs, and focus on their core businesses. Leading providers in this market include telecom-focused companies like Amdocs, Ericsson, Huawei, and NetCracker, as well as general IT services firms, though telecom-specific firms have an advantage. The document analyzes the market positioning of various providers and finds that network equipment providers leading the market as CSPs prefer to work with managed services providers that combine network and IT capabilities.
How Telecoms Can Adjust To The Reality Of The Digital EraComarch
'It is important to gently transition the technology into people’s everyday lives and get them used to the fact that their devices can now talk, something that wasn’t previously possible' - says Michiel Nuytemans, Comarch OSS Solution Manager.
TABS, is an integrated software package designed for the mobile, ISP, and traditional fixed network services. This capability provides us with a solution that is already well versed in supporting Local, International. TABS convergent Customer Care & Billing system undertakes the whole billing process of a single converged system and rates all services against a single unified rating scheme.TABS solutions have been implemented in 38 sites for the major telecom groups providing Non stop services for over 100+ customers.
The ITS solution is based on SOA (Service-Oriented Architecture), which helps business owners respond more quickly and in a cost-effective manner to changing market conditions. With SOA, business changes can be easily met through customization rather than traditional custom development, making it easier to quickly implement changes without requiring radical system modifications. The ITS SOA-based solution also simplifies interconnection with and usage of existing IT assets, which facilitates integration with existing systems and increases interoperability.
Next generation network oss bss market and forecast 2013-2018 - Reports CornerReports Corner
"NGN promises a high quality end-user experience. Telecommunications service providers expect the NGN framework to provide them with tools that would ensure customer loyalty. However, the path towards achieving the ideal NGN is fraught with formidable challenges. The most critical challenge confronting operators is optimizing their OSS and BSS platforms, systems, and processes.
With research beginning in 2007, the report Next Generation Network OSS/BSS Market and Forecast 2013-2018 provides a comprehensive analysis of drivers and issues related to technical and business aspects of OSS/BSS deployments and developments while forecasting their growth over the next five years."
https://www.reportscorner.com/reports/20852/Next-Generation-Network-OSS/BSS-Market-and-Forecast-2013-2018/
Tech Mahindra presents its Lite Speed Telco Launch solution, an end-to-end BSS/OSS solution that can launch an entire wireless network in 30 days. The solution reduces deployment time by one-third and costs by up to 50% through standardization and automation. It provides options for cloud, on-premise, or hybrid deployment models and helps telecom companies quickly launch new services and generate revenue in a changing market.
This document discusses how virtualization is bringing radical changes to telecommunications and driving the need for OSS/BSS (operations support systems/business support systems) to adapt. Virtualization impacts both the realization and functionality of OSS systems. It also requires more agile development processes, partnering approaches, and standards. Future OSS/BSS must support multi-partner business models, agile integration across vendors, and a hybrid virtualized/non-virtualized environment through changes to technical capabilities, methodology, and deployment strategies. Recent TM Forum studies examine these impacts of virtualization on areas like policy management, service level agreements, security, and orchestration.
Technology Review | In Focus: Next Generation Service ManagementComarch
Published twice a year, Comarch Technology Review (Telecom Edition) provides expert commentary and analysis on current trends shaping the telecommunications market, as well as insight on how to solve problems most commonly faced by telecom operators
The document discusses the challenges facing telecom companies in upgrading their billing and revenue management systems. It finds that legacy systems cannot support the growing complexity of services needed to compete in today's digital environment. Additionally, mergers and acquisitions have led to a proliferation of redundant billing systems. The top priorities for telecom companies are restructuring roaming tariffs, consolidating revenue systems, and integrating billing with customer relationship management. Vendors need to offer flexible pricing and cloud-based or managed service solutions to meet telecom companies' modernization needs.
The document discusses the growing opportunity for managed Wi-Fi services, or Wi-Fi as a Service (WaaS), targeting SMBs. It notes that cloud-based WLAN management lowers costs for SMBs while enabling new managed services revenue streams for MSPs/VARs. The document provides examples of how PowerCloud Systems' cloud-managed WLAN solution enables MSPs like Untangled Solutions to deliver WaaS and generate recurring revenue.
In this e-zine, we’ve assembled fresh thinking and ideas about the solutions and services that create revenue opportunities and support emerging business models for providers.
Intermedia's cloud communications and collaboration solution, Intermedia Unite, provides SMBs with a comprehensive set of features along with easy management and strong reliability. It offers cloud PBX, conferencing, file sharing and backup in one package. The solution is designed to be intuitive for SMBs without dedicated IT. Intermedia backs its service with a financially backed SLA of 99.999% uptime, exceeding competitors. By prioritizing features, ease of use, and reliability, Intermedia delivers superior value to SMB customers.
- M2M billing is partner-centric with multiple partners getting compensated for a single charging event. The perceived customer value of M2M differs by sector, such as delivery times for logistics customers.
- Pricing for M2M can be configured for different scenarios. SFR competed successfully using a flexible charging system compared to other vendors.
- The M2M market is projected to grow significantly with trillions of connected devices projected by 2020, representing billions in revenue.
Wide area Ethernet provides organizations several benefits over traditional IP-based networks including improved business agility, lower costs of managing multiple locations, and more effective business continuity planning. It allows businesses to connect all sites through a centralized high-speed network that is simpler and less expensive to manage than separate IP infrastructures. Specific applications that benefit include voice/video conferencing, transaction processing, data storage through SANs, and integrated application services. Wide area Ethernet delivers a network infrastructure that is high-performing, reliable, flexible and cost-effective.
Mobile Systems International provides telecom consulting services including network planning, optimization, auditing and management. It has over 25 years of industry experience, 250 professionals, and clients including mobile operators, equipment vendors and governments. MSI's core competence is delivering independent telecom consultancy through integrating third party tools and professionals to best meet client needs globally.
Big business in small business: Cloud services for SMBsMadeline Titcomb
Cloud services are gaining ground in all segments, but small and
medium-sized businesses present a unique opportunity. Understanding and addressing what sets them apart is the key to success.
This document discusses how telecom companies face challenges in capitalizing on opportunities from the evolution to 3G networks, which will generate much more data. It outlines these challenges as: a dramatic increase in data volume that could overwhelm companies; the need for usage-based billing for new value-added services; meeting customer standards for quality of service; requiring real-time access and processing of customer data; and integration issues with legacy systems. The document proposes that mediation systems, which capture data from multiple sources and route it to various applications, can help companies overcome these challenges by providing a centralized way to integrate diverse data sources and utilize customer information to boost revenue and competitiveness.
Computaris provides software solutions for telecom operators, including BSS solutions for monetizing data through subscriber and network data management, charging, and other services. They have 250 employees across 200 projects for 70 operators. Opportunities in data present a chance for "win-win" partnerships with MNOs, by addressing complimentary market segments like M2M, smartphones, and LTE. To succeed, one must differentiate with innovative non-telco services, understand customer needs, and control their own destiny through investing in BSS, applications, and data policy management systems.
Decision Matrix: Selecting a Multichannel Cloud Contact Center VendorLiveops
This report explores the marketplace for hosted contact centers services in the US, with particular emphasis on the ability of service providers to handle multichannel customer interactions. It compares vendors based on the strength and currency of their technology platform, the views of their customers, and the impact that each company has in the marketplace.
This presentation is on importance on Cloud Computing, Service Delivery Platforms in shaping the service delivery and consumption in a networked world, detailing how cloud and SDP solution providers should address the market requirements and how to sell such solutions to both to Operators and Enterprises, it is generic in nature but applies to specific issues in North America and Latin America.
This is about networked future, that applications ( services) to consumers what will be driving revenue for any business in the future. Connectivity will soon become a commodity, The future is in how one can address end users service demands in a cost efficient, dynamic, efficient and specialized way with evolving technology and requirements of speed and flexibility, and interoperability. On Anywhere, Anytime, Any device.
This Presentation was done to HP CMS Management in January 2013
Critical capabilities us wireline telecom services 3.12.13cskidmore
Critical Capabilities for U.S. Wireline Telecom Services is a research document that evaluates major U.S. network service providers (NSPs) based on seven critical capabilities for wireline voice and data services. Execution and quality of service have become key differentiators as pricing becomes more consistent. Providers are starting to offer Ethernet services in response to demand, but offerings remain immature. The document provides recommendations for network managers to focus on tier 1 providers for full service bundles or tier 2 for select capabilities and better customer support.
Lean billing approaches can help telecom companies respond quickly to market changes by mitigating expensive legacy billing systems. A document describes how a telecom operator could use a lean usage management system called Service Control to offer flexible service bundles instead of traditional packages. This system allows for easy configuration of pricing models, better customer experiences, and shorter time to market for new services by offloading some functions from legacy billing stacks.
The document discusses multisourcing service integration (MSI), which has emerged as a solution to manage the increasing complexity of multi-vendor IT environments. MSI provides unified governance, management, and coordination of multiple technology suppliers. This reduces costs and risks while improving service quality and end-user experience. The key aspects of MSI include centralized governance, coordination of relationships between all parties, and performance management across all integrated services.
This document discusses satellite managed services, which refers to proactively managing customers' satellite networks end-to-end through ongoing monitoring and maintenance according to service level agreements. The benefits of this model include allowing companies to focus on their core business instead of network operations, providing predictable costs through monthly fees, and reducing capital investment needs through outsourcing expertise. As satellite networks become more complex with new technologies like high throughput satellites, the value of outsourcing network management to expert providers will increase.
CIO's implanting digital transformation strategies are facing increasing challenges on how to migrate security integrated hybrid technologies. Find out here the future of Future Networks today
Xura Cloud Services for the Telecommunications Market White Paper v1Graham McInnes
Mobile network operators face many challenges from rapid technological changes and shifting consumer behaviors. Cloud-based value added services can help operators address these challenges by improving business agility, providing flexible services that scale easily, and tying costs directly to utilization so that unnecessary expenses are reduced. When selecting a cloud services provider, operators need to choose one with deep expertise in telecommunications to ensure regulatory compliance, interoperability, and high quality of experience for services.
MSP Industry Brief - From Break / Fix to Recurring Revenue Madeline Titcomb
This industry brief highlights the industry and technology trends impacting MSPs now and in the future. It highlights ways for MSPs to take advantage of the cloud to create new revenue streams, address customer needs, and grow recurring
revenue for greater profitability and less volatility.
Technology Review | In Focus: Next Generation Service ManagementComarch
Published twice a year, Comarch Technology Review (Telecom Edition) provides expert commentary and analysis on current trends shaping the telecommunications market, as well as insight on how to solve problems most commonly faced by telecom operators
The document discusses the challenges facing telecom companies in upgrading their billing and revenue management systems. It finds that legacy systems cannot support the growing complexity of services needed to compete in today's digital environment. Additionally, mergers and acquisitions have led to a proliferation of redundant billing systems. The top priorities for telecom companies are restructuring roaming tariffs, consolidating revenue systems, and integrating billing with customer relationship management. Vendors need to offer flexible pricing and cloud-based or managed service solutions to meet telecom companies' modernization needs.
The document discusses the growing opportunity for managed Wi-Fi services, or Wi-Fi as a Service (WaaS), targeting SMBs. It notes that cloud-based WLAN management lowers costs for SMBs while enabling new managed services revenue streams for MSPs/VARs. The document provides examples of how PowerCloud Systems' cloud-managed WLAN solution enables MSPs like Untangled Solutions to deliver WaaS and generate recurring revenue.
In this e-zine, we’ve assembled fresh thinking and ideas about the solutions and services that create revenue opportunities and support emerging business models for providers.
Intermedia's cloud communications and collaboration solution, Intermedia Unite, provides SMBs with a comprehensive set of features along with easy management and strong reliability. It offers cloud PBX, conferencing, file sharing and backup in one package. The solution is designed to be intuitive for SMBs without dedicated IT. Intermedia backs its service with a financially backed SLA of 99.999% uptime, exceeding competitors. By prioritizing features, ease of use, and reliability, Intermedia delivers superior value to SMB customers.
- M2M billing is partner-centric with multiple partners getting compensated for a single charging event. The perceived customer value of M2M differs by sector, such as delivery times for logistics customers.
- Pricing for M2M can be configured for different scenarios. SFR competed successfully using a flexible charging system compared to other vendors.
- The M2M market is projected to grow significantly with trillions of connected devices projected by 2020, representing billions in revenue.
Wide area Ethernet provides organizations several benefits over traditional IP-based networks including improved business agility, lower costs of managing multiple locations, and more effective business continuity planning. It allows businesses to connect all sites through a centralized high-speed network that is simpler and less expensive to manage than separate IP infrastructures. Specific applications that benefit include voice/video conferencing, transaction processing, data storage through SANs, and integrated application services. Wide area Ethernet delivers a network infrastructure that is high-performing, reliable, flexible and cost-effective.
Mobile Systems International provides telecom consulting services including network planning, optimization, auditing and management. It has over 25 years of industry experience, 250 professionals, and clients including mobile operators, equipment vendors and governments. MSI's core competence is delivering independent telecom consultancy through integrating third party tools and professionals to best meet client needs globally.
Big business in small business: Cloud services for SMBsMadeline Titcomb
Cloud services are gaining ground in all segments, but small and
medium-sized businesses present a unique opportunity. Understanding and addressing what sets them apart is the key to success.
This document discusses how telecom companies face challenges in capitalizing on opportunities from the evolution to 3G networks, which will generate much more data. It outlines these challenges as: a dramatic increase in data volume that could overwhelm companies; the need for usage-based billing for new value-added services; meeting customer standards for quality of service; requiring real-time access and processing of customer data; and integration issues with legacy systems. The document proposes that mediation systems, which capture data from multiple sources and route it to various applications, can help companies overcome these challenges by providing a centralized way to integrate diverse data sources and utilize customer information to boost revenue and competitiveness.
Computaris provides software solutions for telecom operators, including BSS solutions for monetizing data through subscriber and network data management, charging, and other services. They have 250 employees across 200 projects for 70 operators. Opportunities in data present a chance for "win-win" partnerships with MNOs, by addressing complimentary market segments like M2M, smartphones, and LTE. To succeed, one must differentiate with innovative non-telco services, understand customer needs, and control their own destiny through investing in BSS, applications, and data policy management systems.
Decision Matrix: Selecting a Multichannel Cloud Contact Center VendorLiveops
This report explores the marketplace for hosted contact centers services in the US, with particular emphasis on the ability of service providers to handle multichannel customer interactions. It compares vendors based on the strength and currency of their technology platform, the views of their customers, and the impact that each company has in the marketplace.
This presentation is on importance on Cloud Computing, Service Delivery Platforms in shaping the service delivery and consumption in a networked world, detailing how cloud and SDP solution providers should address the market requirements and how to sell such solutions to both to Operators and Enterprises, it is generic in nature but applies to specific issues in North America and Latin America.
This is about networked future, that applications ( services) to consumers what will be driving revenue for any business in the future. Connectivity will soon become a commodity, The future is in how one can address end users service demands in a cost efficient, dynamic, efficient and specialized way with evolving technology and requirements of speed and flexibility, and interoperability. On Anywhere, Anytime, Any device.
This Presentation was done to HP CMS Management in January 2013
Critical capabilities us wireline telecom services 3.12.13cskidmore
Critical Capabilities for U.S. Wireline Telecom Services is a research document that evaluates major U.S. network service providers (NSPs) based on seven critical capabilities for wireline voice and data services. Execution and quality of service have become key differentiators as pricing becomes more consistent. Providers are starting to offer Ethernet services in response to demand, but offerings remain immature. The document provides recommendations for network managers to focus on tier 1 providers for full service bundles or tier 2 for select capabilities and better customer support.
Lean billing approaches can help telecom companies respond quickly to market changes by mitigating expensive legacy billing systems. A document describes how a telecom operator could use a lean usage management system called Service Control to offer flexible service bundles instead of traditional packages. This system allows for easy configuration of pricing models, better customer experiences, and shorter time to market for new services by offloading some functions from legacy billing stacks.
The document discusses multisourcing service integration (MSI), which has emerged as a solution to manage the increasing complexity of multi-vendor IT environments. MSI provides unified governance, management, and coordination of multiple technology suppliers. This reduces costs and risks while improving service quality and end-user experience. The key aspects of MSI include centralized governance, coordination of relationships between all parties, and performance management across all integrated services.
This document discusses satellite managed services, which refers to proactively managing customers' satellite networks end-to-end through ongoing monitoring and maintenance according to service level agreements. The benefits of this model include allowing companies to focus on their core business instead of network operations, providing predictable costs through monthly fees, and reducing capital investment needs through outsourcing expertise. As satellite networks become more complex with new technologies like high throughput satellites, the value of outsourcing network management to expert providers will increase.
CIO's implanting digital transformation strategies are facing increasing challenges on how to migrate security integrated hybrid technologies. Find out here the future of Future Networks today
Xura Cloud Services for the Telecommunications Market White Paper v1Graham McInnes
Mobile network operators face many challenges from rapid technological changes and shifting consumer behaviors. Cloud-based value added services can help operators address these challenges by improving business agility, providing flexible services that scale easily, and tying costs directly to utilization so that unnecessary expenses are reduced. When selecting a cloud services provider, operators need to choose one with deep expertise in telecommunications to ensure regulatory compliance, interoperability, and high quality of experience for services.
MSP Industry Brief - From Break / Fix to Recurring Revenue Madeline Titcomb
This industry brief highlights the industry and technology trends impacting MSPs now and in the future. It highlights ways for MSPs to take advantage of the cloud to create new revenue streams, address customer needs, and grow recurring
revenue for greater profitability and less volatility.
This document discusses cloud computing, including its benefits and risks for businesses. Cloud computing provides shared IT resources over the internet on-demand, allowing businesses to avoid large upfront costs. It can increase efficiency and scalability while reducing costs. However, it also presents security risks to sensitive data if responsibilities between clients and providers are not clear or if standards lack. When selecting a cloud provider, businesses should carefully consider the provider's security controls, access management, legal policies for data storage, and ability to exit the agreement if needed. Overall, cloud computing offers a potentially cost-effective way to access computing resources but also requires managing risks to data security and privacy.
SDN and NFV: Transforming the Service Provider OrganizationJuniper Networks
As competition increases, service providers must be able to respond quickly to competitive pressures and rapidly evolving customer demands. Learn how NFV and SDN allows service providers to embrace a holistic approach to their business transformation and maximize existing capabilities: http://juni.pr/1JQZYOl
The document discusses Martello Technologies, a company that provides network optimization and performance management solutions. It acquired Elfiq Networks in 2018 to strengthen its ability to offer an innovative solution for unified communications network and application performance management. The combination of Martello's network performance software and Elfiq's SD-WAN technology allows for end-to-end network visibility and troubleshooting of real-time service issues through optimized bandwidth allocation. This provides an unprecedented quality of experience for customers.
Managed services take complexity off customers' shoulders while guaranteeing services work properly. They represent an attractive growth opportunity for telecom operators as prices for unmanaged connectivity decline. Operators have the assets to capture value from managed services by opening operating models and prioritizing customer problems, but many shy away from technical complexity or lack sales and delivery abilities for managed services.
To prosper in this new environment insurance companies can look to the cloud, in conjunction with other technologies, to help drive reinvention of their business model to offer new services and create direct, multi-channel relationships with customers
Cloud Whitepaper - Telco sp Cloud Market - ChallengesThe World Bank
This white paper discusses strategies for telcos and service providers to build successful cloud computing services. As traditional revenue streams decline, cloud services provide new opportunities. However, choosing the right cloud infrastructure is important. Proprietary solutions can lock providers in and be costly. Open-source cloud technologies offer lower costs, flexibility, and scalability. While open-source provides benefits, deployment can be complex requiring integration and testing of disparate components. The white paper examines how to successfully build an open-source cloud.
Navigating the Uncertain World Facing Service Providers - Juniper's PerspectiveJuniper Networks
Service providers are facing more and more pressure as customers demand immediacy. Learn how adopting a carrier-grade, open network platform closes the innovation gap to create value for your network. http://juni.pr/1JQZYOl
How to Achieve Cost Optimization through Managed Cloud Services?MilesWeb
Managed cloud services allow companies to delegate complex cloud management tasks to expert providers and focus on their core business. This improves efficiency, reduces costs, and provides scalability. Key benefits include optimized infrastructure management, enhanced security, 24/7 monitoring and support, backup and disaster recovery capabilities, and pay-as-you-go pricing. Managed cloud services also enable innovation through scalable platforms for technologies like AI/ML and support for IoT and collaboration tools.
EMC Perspective: What Customers Seek from Cloud Services ProvidersEMC
This EMC Perspective elaborates on how service providers can capitalize on the fast-growing cloud services market by being responsive to customers' goals, concerns, and performance and support requirements.
This document discusses how communications service providers can become cloud service providers and capitalize on the growing demand for cloud services. It argues that CSPs are well positioned to leverage their existing networks and systems to deliver cloud-based applications and services. The key opportunities for CSPs are:
1) Expanding into new markets beyond traditional communications through cloud services and driving more revenue growth.
2) Using cloud technologies internally to improve operational efficiency and simplify their own operations while reducing costs.
3) Leveraging their assets and scale to provide cloud services to business customers and consumers in a cost-effective, on-demand manner.
Taking quick action to develop a cloud strategy in partnership with experienced vendors will allow CSPs
IBM Becoming a Cloud Service Provider White PaperMauricio Godoy
CSPs have a unique opportunity to become cloud service providers and expand into new markets. To succeed, CSPs must optimize their internal infrastructure with cloud technology, provide an innovative portfolio of cloud services, and differentiate the customer experience. CSPs should partner with experts to analyze their operations and implement cloud computing internally first to reduce costs. They can then focus on quickly launching and managing cloud services through an automated platform and diverse partner ecosystem. Doing so will allow CSPs to reinvent their business and compete in new lucrative markets.
Another brochure featured in Nokia Siemens Networks' '3G for All' campaign in 2009-2010. This one outlines the company's offering for mobile operators'/carriers' 3G network deployments.
The paper was written in accordance with a briefing I gave, based on the story line we developed with the project team and data I extracted from analyst reports and user studies.
The brochure does not represent the current views of the company, but is published here as a work sample.
If CSPs want to live in "the best of times" after automating and virtualizing their network, they will turn their attention to virtualized value-add services distribution and their supporting managed services as new streams of revenue.
According to a report released by Persistence Market Research, the Global Thin Client Market had an estimated worth of US$ 1.2 billion in 2023. It is projected to exceed a value of US$ 2.2 billion by 2033, demonstrating a compound annual growth rate (CAGR) of 5.8% from 2023 to 2033. The report offers an extensive examination of successful strategies, drivers, opportunities, the competitive landscape, fluctuating market trends, market size, statistical data, estimates, and significant areas for investment.
The document discusses how enterprises are increasingly moving operations and infrastructure to the cloud. For the satellite industry to remain relevant, it needs to offer cloud-first services by embracing hybrid cloud and network architectures. This allows the industry to improve technology, deliver services to customers operating in the cloud, and create opportunities for growth. Adopting cloud infrastructure provides benefits like scalability, flexibility, and the ability to optimize networks connecting devices and cloud applications.
Decoding Excellence Unraveling the Impact of Cloud Provider Services on Moder...poojalate59
In the era of digital transformation, businesses are turning to cloud provider services to navigate the complexities of the technological landscape. The role of a reliable cloud provider goes beyond just hosting data; it is about fostering innovation, ensuring security, and propelling businesses into a realm of unparalleled efficiency. This article delves into the key attributes that make cloud provider services indispensable for modern enterprises.
1. Reliability and Uptime Assurance:
A cornerstone of cloud provider services is the assurance of reliability and uptime. Leading providers operate on a global scale with redundant data centers, ensuring that businesses can access their applications and data without interruption. The robust infrastructure and failover mechanisms implemented by reputable cloud providers translate into unparalleled reliability, minimizing downtime and keeping businesses operational around the clock.
2. Performance Optimization for Unmatched Speed:
Cloud providers invest heavily in cutting-edge technologies to optimize performance. Through Content Delivery Networks (CDNs) and strategically located data centers, these services deliver content and applications with unmatched speed. This not only enhances user experience but is crucial for businesses operating in a digital landscape where milliseconds can make a significant difference in customer satisfaction and competitive advantage.
3. Scalability Tailored to Business Needs:
Scalability is a defining feature of cloud provider services, allowing businesses to scale resources up or down based on demand. This flexibility is particularly beneficial for organizations experiencing fluctuating workloads, ensuring that they can adapt to changing circumstances without the need for significant upfront investments in hardware. The ability to scale seamlessly positions businesses for growth and innovation.
4. Advanced Security Measures:
Security is a paramount concern for businesses entrusting their data to the cloud. Reputable cloud providers prioritize security with measures such as data encryption, identity and access management, and regular security audits. The expertise and resources dedicated to security ensure that businesses can leverage the cloud without compromising on the integrity and confidentiality of their sensitive information.
5. Cost-Efficiency through Pay-As-You-Go Models:
Cloud provider services operate on a pay-as-you-go model, revolutionizing the economics of IT infrastructure. This eliminates the need for significant upfront capital investments in hardware and allows businesses to pay only for the resources they consume. The result is a more predictable and optimized expenditure, enabling organizations to allocate resources strategically and invest in areas that drive business value.
6. Continuous Innovation and Service Evolution:
Leading cloud providers are at the forefront of technological innovation. They regularly introduce new features, services, and upda
Decoding Excellence Unraveling the Impact of Cloud Provider Services on Moder...
Cloud Services Essential Elements
1. Cloud Services To The Rescue - Next Generation Cloud Technology Helps Service
Providers Compete In Business Broadband For SME And Distributed Enterprise
by Paul Sidorenko, JD, September, 2011
Presented at the Broadband World Forum in Paris, at“Evolving Business Models - Gaining Strategic
Advantages with Cloud Based Enterprise Services” 28 September, 12 PM, Darwin 5 Room.
The ripple effects from recent global financial turmoil has confronted network service providers
with a host of short term macroeconomic assaults: broadband customers are going out of
business, economic and regulatory uncertainty makes strategic planning difficult and increased
competition from upstart newcomers targets your bottom line. However, the long term challenge
for providers of business broadband services remains the same: price erosion and
commoditization of broadband services. As broadband has shifted from being a technological
breakthrough to a price driven commodity, service providers have been facing a “race to the
bottom” on pricing, impacting revenues, share price and overall financial performance. In
today’s challenging market, customers, particularly those in the most price sensitive segments -
SMEs and distributed enterprises - are much more likely to select their business broadband
service from the lowest cost provider with little or no regard for brand loyalty or their length of
relationship with their current provider. Even when these customers stay, they often demand
financial incentives and discounts to stay with their current service provider. These challenges
will persist regardless of short term macroeconomic conditions - they are a natural consequence
of the maturation of the business broadband market.
This trend has prompted some service providers to shift from market innovation to mergers and
acquisitions as one way to add scale and drive growth. However, as acquisitions rarely achieve
their anticipated financial results, virtually all network service providers have focused on data
centers and the cloud as primary growth strategy to both enhance their core broadband offerings
and to create new revenue streams. For the SME and distributed enterprise market, this focus has
been on network security and infrastructure management services. While cloud services
represent one of the most significant market opportunities to profitably deliver these services,
executing effectively can be an elusive goal if the pain points, decision drivers and technologies
required to deliver the services profitably are not carefully considered. While the first two are
generally, understood, the main challenge with implementing an effective cloud strategy is the
technology used to deliver these services. Simply stated: traditional technologies for enhancing
broadband with Value Added Services are too complex, too expensive and not scaleable enough
to efficiently and profitably deliver these services. With the next generation of cloud service
technologies driving new efficiencies, a paradigm shift has been created where efficiently and
profitably delivering cloud services are now within reach for savvy service providers. By
strategically employing these new technologies, they can avoid the “race to the bottom” by
offering their customers a truly differentiated broadband offering - not a commodity, but an
indispensable and strategic business asset for their customer. Those that succeed will preserve
their competitive edge, increase market share, reduce customer churn and maximize average line
ARPU. Those that fail to heed the market demands, do so at their peril.
2. Knowing Your Market - Cloud Services for SME and Distributed Enterprise
To understand what an effective cloud strategy must deliver, it is first important to understand the
pain points and decision drivers of the SME and distributed enterprise market when it comes to
managing and securing their business networks. As smaller and highly distributed businesses
increasingly rely on the web to run applications and move information between their offices,
tele-workers, travelers, trading partners and mobile users, they also face greater challenges with
managing and justifying the cost of infrastructure required to accomplish these tasks.
Maintaining disparate network, hardware, software elements are complex and the costs to
maintain, secure and manage mission critical network environments are high. While these
concerns are not unique to SME and distributed enterprise, they are particularly relevant to this
market segment because their reliance on cost efficiency makes them particularly sensitive to the
resource commitments required to manage them properly. This is a global problem for all SME
– there is no one particular geography or vertical market that is not effected.
While it is not surprising that smaller businesses have to manage with less resources, it is in the
realm of IT infrastructure that these companies are most typically understaffed. As a result, their
offices and locations typically lack the expertise to manage IT infrastructure properly. However,
even as they lack the expertise to manage these assets, they increasingly rely on the Internet to
communicate, conduct commercial transactions, and interact with their customers, partners and
suppliers. They are sharing and exposing more data over the public Internet than ever before.
This cycle exposes them to an ever increasing level of business risk by the very Internet they
embrace as the life blood of their commercial enterprise. Unlike larger enterprises, SMEs do not
set aside capital expenses for network infrastructure in a structured manner and cannot amortize
the costs of that infrastructure across the enterprise as effectively as larger companies. With
efficient deployment of cloud services, the network service provider supplying business
broadband to this customer is in the best position to deliver these services. Addressing these pain
points will differentiate that service and attract and retain these business broadband customers.
Critical Success Factors for Cloud Security and Infrastructure Services
With financial, technological and resource limitations, SME and distributed enterprise customers
require robust solutions that solve their problems but can be efficiently and profitably delivered
by the service provider. Because they typically have no IT support, the services must be highly
automated. Because they typically have limited IT expertise, the services must be pre-integrated,
comprehensive and easy to manage. Traditional methods of delivering these services - even so-
called cloud services that are only backed up by a data center, fall far short of the mark when it
comes to efficient and profitable service delivery - cannot succeed without the critical success
factors that are embraced by the the new generation of true cloud services.
At a high level, the most critical characteristics of true cloud services are ease of implementation
and use, elasticity and scaleability. However, as one considers the real world of customer
implementation and service delivery, two critical success factors of a differentiated cloud
3. architecture become paramount: the ability to be flexible in implementation so that disparate
customer requirements and environments can be accommodated and the ability to deliver these
services in a unified and centralized manner. Service requests must have the ability to be made
from any browser, including mobile devices. It is this lightweight, service-oriented approach that
is the hallmark of cloud computing.
By employing these critical success factors, service providers looking to take tap into this large
and lucrative market will be able to deliver high volume security services efficiently and
profitably. The reason is simple: by leveraging the shared infrastructure and highly distributed
nature of cloud-based service delivery, all these benefits can be delivered on demand at a fraction
of the cost of traditional managed services or traditional appliance-based, on premises solutions.
Essential Attributes of the Cloud Model
The following characteristics should be considered essential when implementing any cloud-
based security solution:
Flexible Service Delivery Infrastructure
An efficient cloud services architecture can take advantage of a wide range of service delivery
options in order to simplify service delivery while minimizing its cost. To reduce service
delivery costs and increase scaleability, cloud service providers at the forefront of the technology
curve maintain the ability to provide hybrid cloud services to either manage a gateway at the
customer premise or entirely in the cloud and deliver it as a single, integrated service. These
providers accomplish this by leveraging their shared back end systems with on-site hardware
that sits at the customer’s premises in a distributed delivery model. By employing the on site
systems to manage local processing capabilities and management tasks while the back end
shared infrastructure provides software and firmware updates, systems management and
monitoring, an extraordinary level of service delivery can be achieved at minimal cost.
Conversely, by offering up virtualization combined with remote access capabilities, cloud
services can be delivered to any user in any location regardless of the local IT infrastructure.
End to End Service Delivery Capability
The scope of any cloud-based security service must encompass much more than just the basic
security elements - it must provide an integrated platform covering the entire network
infrastructure requirement, including Unified Security, Remote Monitoring, Service Automation
and Infrastructure Management.
Any effective cloud security service must also possess tight integration with other infrastructure
components as a unified network management solution – this is essential. This can include
infrastructure components including wireless LAN management, integrated switching, load
balancing, router management, remote access and managed NAT/PAT, LAN DHCP, and WAN
QoS – these services must also be manageable from the Cloud.
4. Another key attribute of of a comprehensive cloud services platform is efficient service delivery
through the integration & automation of the customer lifecycle. This includes integrated
ordering, work-in-process management, configuration & post installation support capabilities
and help desk that are all necessary to ensure service delivery is seamless and cost effective.
Customer’s must have the ability to self-service.
Another key element to efficient end to end service delivery is the ability to remotely monitor
and manage delivery systems and applications, including the reporting and proactive notification
systems to ensure that services are performing optimally. These capabilities must offer the end
user both visibility & control of their environment.
Automated Configuration and Management
The benefits of a true cloud service model go well beyond leveraging shared infrastructure. An
essential characteristic of a true cloud service includes a high level of automation, pre-integration
and ongoing system intervention that keeps things running without active user management.
This can include automated provisioning templates, system-activated maintenance protocols,
proactive network monitoring and implementing “keep alive” technologies that maintain system
performance and guarantee up time. Maintaining such a persistent “self healing” environment
without user intervention enables the centralized cloud based asset to deliver tangible cost
savings for both the service provider and the end user customer. Putting this intelligence in the
cloud enhances the efficiencies of the shared back end infrastructure with an end-to-end service
delivery wrap that truly leverages the power of the cloud and delivers a truly differentiated
service.
Centralized Management Capability
The next logical step after implementing a highly efficient and automated service delivery
architecture is delivering a centralized management environment that is easy to use. Because
cloud-based systems can aggregate and pre-integrate numerous security and infrastructure
services more efficiently, it follows that the management of these services should also be
integrated. This approach simply makes sense for a variety of reasons:
• Deployment and provisioning is faster. IT administrators can pre-set deployment and
provisioning templates (if available) and manage deployment in a centralized manner, saving on
site configuration time and headaches.
• Policy management is simpler. IT managers must manage security policies (e.g., what
types of content is allowed to reach end users, what groups are allowed to view certain types of
content, what computers/locations may connect with other computers/locations, etc.). If security
is managed through a single interface, policy management is simpler than if administrators must
manage policies through multiple interfaces.
• It is easier to provision new users. If a new user can be added to the system and
provisioned through a single interface, administrators’ jobs are made easier. Similarly, it is easier
5. and more efficient to manage existing users when policies need to be updated, or if a user is
assigned a new role and their profile must be updated.
• More granular control is available. Management through a single interface can provide
more granular control over policies than if multiple interfaces and systems must be managed.
Similarly, system monitoring and reporting functions can be more accurately managed when
done through a single interface.
• Content is managed in one repository. Managing content in a single repository can make
life easier for administrators than if separate repositories must be managed.
• Overall costs are lower. When multiple products or functions are procured from a single
vendor, there are synergies that can be realized if security is sourced and managed in a
coordinated fashion, reducing the overall cost of managing the infrastructure.
• Coordinated management can provide a better roadmap for future services. Coordinated
management can position an organization for easier and faster provisioning of future services as
these become available. For example, a customer of security functions from a single vendor can
implement an email and network policy more easily than if the policy must be implemented in
multiple vendors’ security systems.
Multi-Tenancy
The most significant aspect of a true cloud model is multi-tenancy. Multi-tenancy remains the
characteristic that delivers the greatest economic advantage. Multi-tenancy is an architecture in
which a single instance of a software application serves multiple customers (tenants). Tenants
may be given the ability to customize some parts of the application, such as the view, login or
management permissions in the user interface, but they cannot customize the application's code.
Multi-tenancy is the fundamental basis for the improved economics of cloud services because
software development and maintenance costs are shared across the customer base. It can be
contrasted with single-tenancy, an architecture in which each customer has their own version of
the software and updates must be proactively managed by the customer. With a multi-tenancy
architecture, the provider only has to make updates once and that change propagates out to all
users immediately. With a single-tenancy architecture, the provider has to touch multiple
instances of the software in order to make updates.
Unique Challenges for the Service Provider
Service Providers have traditionally struggled with delivering affordable managed services into
the small business segment yet recognize that cloud services are the way to bridge the
affordability gap for this underserved market segment. One key attribute to building a successful
cloud services offering into this market segment is to cover all of their customer constituents
within a single unified solution all managed from the same portal. Hardware must be managed
from the cloud for corporate & larger branch office locations while virtual gateways residing in
the cloud must be leveraged for smaller branch offices, home workers & telecommuters.
6. Mobility management must be fully integrated into this environment to manage mobile users that
require security and access to corporate resources in the cloud or at corporate locations.
Conclusion
In an era of shrinking IT budgets and rapid technological evolution, business customers are
looking to manage their network security as inexpensively as possible and are quick to embrace
new technologies that can drive their security costs down. These challenges make decisions on
how to approach this market extremely important to the service providers that service small
business customers. The highly distributed nature of these customers and their limited IT
budgets require that service delivery costs and logistics be minimized and simplified,
respectively, if cloud-based services are to be delivered in an efficient and profitable manner.
Moreover, the constantly evolving technologies leveraged to deliver cloud services make the
choice of technologies and service delivery partners a critical one for service providers.
Service providers looking to leverage cloud technologies to deliver services profitably must
make some careful decisions up front in order to avoid expensive and irreversible pitfalls. By
leveraging the efficiencies of automation, shared infrastructure and pre-integration, a service
provider can deliver security and network infrastructure at low, predictable costs. By leveraging
centralized service delivery, management and virtualization of network infrastructure, the service
provider can deliver a lower cost security solution in every respect as compared to on-premise,
traditionally managed or multi-vendor counterparts with much more predictable service and
ownership costs – particularly with regard to minimizing start up and integration costs. Finally,
service providers need to consider the option that gets them to market quickly and profitably.
In selecting the correct path, service providers also need to consider the practical aspects of
customer use cases and implementation. These include the ability to be flexible in
implementation to accommodate customer requirements and delivering these services in a
unified and centralized manner. Above all, the following critical success factors must be
employed in any coherent cloud services strategy:
• A multi-tenancy architecture that delivers the greatest economic advantage;
• A flexible service delivery architecture;
• A configuration and management system that includes a high level of automation, pre-
integration and ongoing system intervention;
• A centralized management environment that is easy to use;
• An end to end service delivery capability that is tightly integrated with other service delivery
and infrastructure components