1. Alisha Bougard
9155 79th Avenue North,Seminole, Fl 33777 | (757) 817-1947 | adbougard@gmail.com
Objective
· Innovative professional with a penchant for travel seeking challenging career opportunities requiring critical thinking
and problem solving skills with advancement potential.
Education
BACHELOR OF THE ARTS | 2007 | UNIVERSITYOF SOUTH FLORIDA
· Major: Communication
· Minor: EnvironmentalScience and Policy
Skills & Abilities
MANAGEMENT
· Lead by example to direct eight individuals to conquer daily challenges in a high-stress, time-sensitive environment.
· Motivational team leader achieving daily and weekly sales goals on a consistent basis.
· Effective communication and enforcement of corporate policy and procedures to ensure a safe working environment for
staff.
SALES
· Inspire staff to meet and surpass projected revenue streams by up to 20% by developing customer relations.
· Delivering services that exceed expectations, thereby dramatically improving customer satisfaction surveys.
COMMUNICATION
· Provide unmatched customer service to clients via development of personal relationships.
· Enhance inter-department communications through concise weekly briefings.
Experience
SALON MANAGER | PETCO | 2013-PRESENT
· Organizes staffing structure to better meet scheduling demands of salon.
· Creates an efficient team through trust building exercises and consistency of proceduralenforcement.
· Encourages higher quality control to ensure staff performance, in turn lowering incidents by over 30%.
PET STYLIST | PETCO | 2009-PRESENT
· Trusted to independently meet short deadlines for multiple appointments through innovative task management.
· Personal approach to customer care resulted in near 100% customer satisfaction survey reports.
CUSTOMER SERVICE REPRESENTATIVE | FERGUSON ENTERPRISE | 2007-2009
· Accomplished daily sales and returns for hundreds of separate accounts with orders exceeding $30,000.
· Professionally responded to customer complaints, while offering technical assistance and product knowledge.
· Efficiently filed and analyzed claims, correlated data for reports, and executed managerialresponsibilities as needed.