1. Rachel B. Page
200 Optimist Dr.
Belleville, IL 62220
Cell: (618) 406-0100
raerae_62221@yahoo.com
Education Columbia College, B.A. in Psychology
Degree in Progress
Southern Illinois University Carbondale, B.A. in Psychology
[Transferred to Columbia College]
Work
Experience
Direct Medical Inc., Belleville, IL, 2016-Present
Customer Service Representative
 Check insurance benefits for patients (by phone and electronically)
 Understand insurance benefits and Medicare guidelines for wound care supply (DME)
 Go over possible out of pocket costs with patients (after or without insurance)
 Write wound care supply orders using the BrightTree system following specific guidelines
 Call on refill requests when needed
 Make sure all needed information is prepared for the billing process
 Communicate with wound clinics as needed
 Communicate with patients
 Communicate with Sales Representatives as needed
 Assist occasionally with preparing cleaning kits, etc. for shipping
 Enter new patients into the BrightTree system & create new patient folders
 Update patient information in the BrightTree system as needed
Publishers’ Graphics LLC (formerly Commercial Letter Inc.), St. Louis, MO, 2013-2016
Account Coordinator
 Manage direct marketing projects from start to end for multiple clients
 Develop client relationships and interact with clients
 Use online systems to research data, create list counts, & order data for direct marketing
 Use online systems or direct request data appends, specialty data list counts, & various other
list service duties
 Track data list requests & orders
 Handle work ticket creation, quality control checks, proofing, proofs distribution, the input
of billing instructions, & other duties as needed
 Monitor inventory/incoming client material
 Obtain any pertinent information necessary to complete a project
 Be aware of job status, & review daily mail schedule & other pertinent reports
 Use Pro Mail inventory & ordering system for client
 Act as liaison between Production, Sales, & the client
 Work with Scheduling Department to achieve client’s mail/ship date
 Create data and/or ZIP Code territory maps as needed for clients
 Assist with match & mail email deployment as needed.
 Other duties as requested
Beltone, O'Fallon, Illinois, 2009-2013
Administrative Assistant/Marketing/Call Center Lead
 Tracked current marketing for 40 offices (mail, newspaper, television, etc.)
 Assisted with direct mail creation and implementation
 Created & updated a do not mail list/mail suppression list
 Assisted with community outreach as needed
 Proofed direct mail, newspaper, television, etc. marketing
 Answered phones & set hearing evaluation appointments
 Answered prospect or patient questions

2.  Conducted Call Center training & scheduling
 Used company scheduling, marketing, etc. software
 Created/Typed correspondence with patients, businesses, etc.
 Other duties as requested
Lifetouch Portrait Studios, Fairview Heights, Illinois, 2008-2009
Photographer/Sales Associate
 Operated Nikon D2x camera
 Used company software to enhance images
 Assisted customers in image & merchandise sales
 Operated customer checkout (use cash register)
 Assisted with daily sales tracking paperwork
 Used company computer-based appointment book
 Assisted studio manager with various duties
JCPenney, Fairview Heights, Illinois, 2004-2008
PBX Operator/Customer Service Associate
 Assisted customers with locating items & information (in-store purchases, catalog
purchases, credit payments)
 Answered & directed customer calls from multi-line PBX switchboard
 Used PA system
 Sales audit (sorted daily media from registers)
 Distributed incoming & outgoing mail
 Assisted with employee training & employee questions
 Operated customer checkout (used cash register)
SCI Engineering, O'Fallon, Illinois, 2004-2004
Administrative Assistant Summer Intern
 Filed & created project & billing folders/files
 Copied, sorted, & bound proposals & other company publishings
 Laminated topographical maps
 Assisted occasionally in editing company newsletter
 Used various office equipment (fax machine, postage machine, copy machine, binder, etc.)
 Inventoried office engineering library (assigned project)
JCPenney, Fairview Heights, Illinois, 2001-2003
Customer Service Associate
 Assisted customers with locating items (in-store, other stores, catalog)
 Operated customer checkout (used cash register)
 Regularly organized department stock
 Assisted with sizing & colorizing displays
 Assisted customers with JCPenney credit applications
LeChien & LeChien, Belleville, Illinois, 2000-2000
File Clerk
 Filed/Created files & Retrieved pull calendar
 Distributed incoming & outgoing mail
 Used copy machine
 Organized & updated file drawers, boxes, etc.
Skills  Operate PBX switchboard
 Operate Microsoft Word & Microsoft Excel
 Operate copy machines, fax machines, binding machines, & laminating machines
 Operate Photoshop CS5
 Operate a Pro Mail system
 Operate Mail Shop system
 Operate BrightTree system

3. References Bryana McRaven
Account Executive
(former)
Commercial Letter
725 N. 23rd
St.
St. Louis, MO 63103
Cell: (314) 265-7302
Scott Keller
Hearing Care Practitioner
(former)
Beltone
8558 Eager Rd.
Brentwood, MO
Cell: (618) 792-9906
Jackie Davis
Jewelry Sales
Artigem Replacement Services
Belleville, IL
Cell: (618) 920-5544
Krista Sutherland
Studio Manager (former)
JCPenney Portrait
245 St. Clair Square
Fairview Heights, IL 62208
Cell: (618) 606-2995
Matthew Poole
Kid's Dept. Associate
(former)
JCPenney
245 St. Clair Square
Fairview Heights, IL 62208
Cell: (618) 207-1261
George Heitzman
Operations Manager
Beltone
1415 W. Highway 50
O’Fallon, IL 62269
Work: (618) 624-4471
Cell: (618) 960-9276
Shirley Trumpet
Patient Care Coordinator/Call
Center
Beltone
1415 W. Highway 50
O’Fallon, IL 62269
Work: (618) 624-4471
Cell: (618) 593-4262
Debbie Bowman
Account Manager
(former)
Commercial Letter
725 N. 23rd
St.
St. Louis, MO 63103
Cell: (314) 608-4160
Jay Pehle
Patient Care Coordinator/Call
Center
Beltone
1415 W. Highway 50
O’Fallon, IL 62269
Work: (618) 624-4471
Home: (618) 394-8937
Sally Browne
Account Coordinator (former)
Publishers’ Graphics
3777 Rider Trail South
Earth City, MO 63045
Home: (314) 821-1415
Cell: (314) 324-9092
Matt Domescik
Shipping/Warehouse Supervisor
Publishers’ Graphics
3777 Rider Trail South
Earth City, MO 63045
Work: (314) 739-3777 ext. 155
Cell: (618) 954-2504
LeighAnn Minar
Billing/Insurance
Direct Medical Inc.
121 S. Illinois St.
Belleville, IL 62220
Cell: (618) 789-7389