Muhammad Zeeshan Sarwar is seeking a position in business development or management with an organization operating in a challenging environment. He has over 3 years of experience as an Assistant Relationship Manager at Dubai Islamic Bank in Pakistan, where he managed client portfolios, provided excellent customer service, analyzed business objectives and requirements, and ensured compliance. Zeeshan holds an MBA and Bachelor's degree and is proficient in Microsoft Office and the bank's software. He enjoys cricket and staying up to date on current affairs.

1. MUHAMMAD ZEESHAN SARWAR
Contact: +971-50-6573536
Address: P. O. Box: 9104, Dubai, U.A.E.
Email: Zeeshan_15@hotmail.com
Objective:4
To join an organization operating in a challenging environment with prospects of future growth and
providing opportunities for enhancement of professional skills and career development in the fields of
Business Development and Management.
Career Summary:
Client-focused relationship manager, dedicated to exceed client’s expectations, maintaining strong &
fruitful working relationship with customers to gain their trust and respect, offering these core strengths:
 Create and support client retention strategies for existing customer base and for new customers.
 Strengthened working relationships with clients by utilizing excellent communication techniques.
 Customer care skills – Solutions oriented and results driven attitude.
 Strive for success and growth.
I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking and
eager to learn and have a genuine interest in the field of Business development & Public Relations for
Corporate Banking.
Professional Experience:
Dubai Islamic Bank – Lahore, Pakistan
Assistant Relationship Manager (Jul-2012 - Mar 2015)
Worked with DIB as an Assistant Relationship Manager during above tenor, my responsibilities were
included but not limited to the following:
 Supervision of allotted account portfolios and ensuring valued support and services to all clients
keeping financial risk at minimum.
 To provide excellent customer service and assistance for new clients by maintaining
documentations necessary for operations and relationships requirements.
 To maintain knowledge on all bank products, credit standards, services and pricing related
issues.
 Preparation of management reports for various industries studies to identify appropriate market
opportunities.
 To analyze all business objectives and ensuring achievement of all product mix for all
relationships with customers.
 To analyze clients requirements and managing them by providing desired solution in efficient
manners.
 Participation in sales planning initiatives and designing appropriate relationship plans to generate
new business through marketing calls, promotions and presentations.
 Managing queries and client complaints, escalations and liaison with concerned departments for
speedy and effective resolution.
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2.  Maintained cordial relations with customers to sustain the profitability of the business, enhancing
relationship value.
 Ensuring strict compliance for all KYC checks of all clients as per SBP guidelines & Bank’s
internal regulation.
 Good knowledge of Customers Corporate Banking requirements e.g. Trade Finance products,
Letter of Credits, Murabaha /Trust Receipts, various types of Guarantees etc, Treasury & Cash
Management.
 Handled operations involving Fixed Deposit Sections, Cash Management, Auto Finance, Home
Finance and related queries.
 Any other jobs assigned by Relationship Manager or Unit Heads.
Dubai Islamic Bank – Lahore, Pakistan
Jul-2011-Sep 2011
Worked as Management Trainee with DIB during above tenor and performed various tasks including
following:
 Preparing loan documents for loan officers and ensuring that all required information is in place.
 Verifying borrower information including credit reports, income and other particulars.
 Liaison with concerned departments to ensure accurate information and for speedy processing
time.
 Keeping contact with borrower and other interested parties to provide updated information on
loan status and obtaining any additional information if required.
Academic Profile:
 Master of Business Administration (MBA) 2011
(Comsats Institute of Information and Technology Lahore, Pakistan)
 Bachelor of Commerce (B.Com) 2008
(Bahauddin Zakariya University, Multan, Pakistan)
Computer Skills:
 Proficient in Microsoft Office.
 Able to run through large amounts of stored data and generating reports.
 Excellent online research skills
 Hand on experience on DIB’s Software I Flex, Flexcube.
Personal Attributes & Interests:
 Excellent Interpersonal & communication Skills, Committed, Resilient, Confident, Organized &
Self Driven.
 Cricket, Current Affairs, Social Connections etc.
Personal Details:
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3. Date of Birth :18-10-1985 Languages : English, Urdu
Nationality : Pakistani Marital Status : Single
Visa Status : Visit
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References shall be provided upon request.
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