This document contains a resume for Abdul Hakim Bin Mohd Ali. It outlines his objective of seeking a customer-focused role utilizing his skills in customer service, communication and banking/securities products. It details his education including a diploma in mobile and wireless technology. For work experience, it describes his current role as a global support executive for HSBC where he handles dividends processing and previous role as a personal banker at RHB Bank promoting investment products. It also lists his languages, achievements, skills and references.

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ABDUL HAKIM BIN MOHD ALI
hakimali3005@yahoo.com /
abdulhakim.mohdali@yahoo.com
No 345, Jalan Margosa 11,
Taman Bukit Margosa,Seremban,
Negeri Sembilan.
+60124027989
https://www.linkedin.com/in/ab
dul-hakim-mohd-ali-1a3bbb10a
CAREER OBJECTIVE
I am an efficient customer-focused professional
seeking an opportunity where I can use my
excellent customer service skills, outstanding
communication skills and knowledge of banking
systems and securities products to help solve
customers’ banking and securities issues.
EDUCATION
 Year 2010-2013
Diploma in Mobile & Wireless at Multimedia
College, Kuala Lumpur.
 Year 2009
Sijil Pelajaran Malaysia (SPM) at Sekolah
Menengah Kebangsaan Pendeta Za’ba.
INTERPERSONAL SKILLS
Over the course of my career, I have gained
important skills in effective communication and
collaboration. In particular, in my current position
where I am responsible in corporate actions and
main contact for clients. I believe my experience
both in working as an employee in a collaborative
set up as well as in a management positions gives
me a valuable understanding of work place
dynamics and relationships that will contribute
substantially to my ability to excel in the present
positions, working with a wide variety co-workers
and superiors.
WORKING EXPERIENCE
April 2015-Present (HSBC Electronic Data Processing (Malaysia)
Sdn Bhd)
Position Title: Global Support Executive at HSBC Global Custody
and Market Operation Dividends Team HSBC Securities Service
(HSBC Data Electronic Processing Malaysia)
Specialization: Banking & Finance / Operations
Job Description:
•A part of sub custodian back office processor in Asset Services Dept.
Dividend processor with knowledge of UK (United Kingdom) industry
standards dividend and UK bond (GILTS).
•Involve directly with Corporate Action events such as Dividend with Option,
return of capital, and Bonus Issue.
•Have a good understanding in using Bloomberg, Depository Trust and &
Clearing Corporation (DTCC) and Crest Gui as an electronic data vendor for
dividend information.
•Good in reconcile for dividend event using system of ASPA (Alarm System
Performance Analysis) and TLM (Transaction Lifecycle Management)
• Work closely with Claims teams to settle their nostro account and Tax
teams on tax issues such as tax reclaims.
•Support BAU team to assist on international dividend market such as United
States of America and Canada during the migration of Asian Pacific market.
• Responsible to conduct process training for all new joiner in Uk Market.
Maintain good relationship with business partner/client/trader/middle office to
assist them in query for business purpose and as referral and contact point for
issue in Uk Market.
April 2014 – April 2015 (RHB BANKING GROUP)
Position Title: Personal Banker
Specialization: Marketing Executive, Branch Department
Job Description:
•Assist customers to plan in achieving their financial goals by maximizing and
protecting their wealth through a range of the bank’s investment and insurance
products.
•Promote and professionally sell a wide range of products to existing and
potential customers, engage in cross selling of other RHB’s products based on
customer needs.
•Advice and plan financially viable packages to cater the needs of the potential
investors.
•Support the achievement of the branch sales targets as defined by the bank
•Ensure that the sales and quality targets are met through the planning of sales
initiatives.
•Ensure details understandings of RHB products/services and processes
•Establish new and maintain regular contact with existing customers to develop
relationship.
•Focus on guidelines products such as ASB, Mortgage, Personal Loan and Loan
Pensioner.

2. LANGUAGES
BAHASA MELAYU ENGLISH
SPEAKING: EXCELLENT GOOD
WRITTEN: EXCELLENT GOOD
INDUVIDUAL ACHIVEMENTS
 Awarded for zero MC’s Employee of first quarter 2015
 Information, news to colleagues
 Given opportunity to crossed train others in Income & Corporate Actions.
 Nil Losses / Errors
 Formally commended for excellent service
 Selected to assist to coach new recruits
 Pass with distinction in Understanding Corporate Action Program in HSBC.
 Committee Member for RNR (Rewards and Recognition) 2015 for Asset Services and HSdepartment.
STRENGHT
PROFESSIONAL SKILLS
 Responsible, professional, analytical, open-minded and highly motivated
 Fast learner, always ambitious to learn new things from others
 Active, spontaneous, good communication skills, co-operative team player
 Outgoing, enjoy interacting with various levels of people
 Ability to be a starter for discussion or project and able to work with others professionally
TEAMWORK
 Able to demonstrate working with a team and willing to stand in if one of the team unable to perform
duties.
 Can work in groups as well as communicate and socialize well with co-workers and able to work under -
pressure.
COMPUTER SKILLS
 Computer Literate: Microsoft Office –Words, Excel/Macro, Power Point, Publisher
 Adobe Reader / Editor
 TLM Grex/2 (Transaction Lifecycle Management)
 ASPA (Alarm System Performance Analysis)
 SWIFT (Society for Worldwide Interbank Financial Telecommunications)
REFERENCES
Name : Mr. Mohd Hafiz bin Ismail
Title : Manager in HSBC Market Dividends Team HSBC Securities
Company : HSBC Electronic Data Processing (Malaysia) Sdn Bhd)
Contact : (H/P) +6010 226 1742
E-mail : mohdhafizbinismail@hsbc.com.my
Name : En.Mohd Azizi Bin Mohd Ariff
Title : Former Operation Senior Executive, RHB Bank Berhad.
Company : RHB Bank Berhad
Contact : (H/P) +60019-389 5987