Ronald Deitch has over 25 years of experience in management, retail, manufacturing, and industry. He has expertise in areas such as operations management, leadership, training, communications, and quality management. His career highlights include implementing quality control measures that reduced contractual issues by over 65% and personally producing over $280 million with less than 1% in post-contract issues. Currently he serves as the Emergency Preparedness specialist for his church in Lexington Park, MD.

1. Ronald Deitch
45967 Indian Way, Unit 524, Lexington Park, MD 20653
Ph: 410-212-7249 | ron6673@hotmail.com | http://www.linkedin.com/pub/ronald-deitch/15/28a/210/
GENERAL MANAGEMENT, RETAIL, MANUFACTURING, INDUSTRY RÈSUMÈ
Summary Profile
“Ron never fails. We owe him much of our growth and market success,” Bill Saunders, Mgr., V.P., HCI
Highly skilled management professional with more than 25 years of stable and progressive experience;
possesses proven personnel, customer service, operations, program and project management skills, as well as
diversity in written and verbal communication, leadership, contract negotiation and interpersonal business
relationship. Applies excellent critical thinking and problem resolutions skills to all projects undertaken;
employs highest levels of customer service and quality control to daily operations management practices, to
ensure internal and external client satisfaction.
Areas of Expertise
 Operations Management
 Leadership/Team Development
 Design & Delivery of Training
 Oral & Written Communications
 Conflict Resolution Management
 Process Design/Implementation
 Strong Merchandising
Knowledge
 Employee Development Oriented
 Quality Management
 Business Planning &
Implementation
 Sales Management/Negotiations
 Strategic/Tactical Planning
 Revenue Growth Generation
 Budget Development
 Budget Administration
 Strong Supply Chain Knowledge
 Contract/Vendor Management
 Strategic Management
 Program Management
 Multiple Branch Interaction
 Account Management
 Policy Reengineering &
Implementation
 Regulatory Compliance
 Customer Centric Motivated
Career Highlights
 Conceived and implemented quality control measures reducing contractual post-closing issues over 65%
 Personal career production over 280 million with less than 1% post contract/closing issue
 Current member of Sunday School Presidency for children to adults Lexington Park, Church of Jesus Christ
 Trusted as the Emergence Preparedness and Resource Specialist for Lexington Park, Church of Jesus Christ
 Coordinated and managed 2012 food collection drive for Lexington Park, Church of Jesus Christ assisting
The Southern Maryland Food Bank - netting over 20,000 pounds of dry goods through combined efforts
Professional Experience
VICE PRESIDENT / INTERNSHIP KapConsulting, Miami, FL (2013-2013)
Position Profile:
Served as Vice President taking the company from stage 2 start-up to operational and ready to receive clients;
direct oversight of 35 staff including 11 division and/or department managers. Inception to release of Employee
Handbook, Job descriptions, Radio and Video advertising, Product sales systems, HR processes, Accounting
systems, Communication systems, General supply chain and logistics method of operations, Design of
standardized internal written forms, and Customer retention systems. Consulted for both non-profit and profit
businesses. *Supporting Documentation Available* *Supporting documents posted on LinkedIn*
PERSONAL BANKER Bank of America, Lexington Park, MD (July 2011-2013)
Position Profile:
Maximized the depth and profitability of the customer’s relationship by partnering with sales specialists in retail
Lending, Investments and other product areas to ensure an outstanding customer experience; acquired, retained,
and expanded customer relationships; proactively met with customers face to face and over the phone to
discover their financial needs and provide product and service recommendations. Supported 6 Sales Staff and 2
Sales Assistants refinancing mortgages/purchase mortgages/auto loans/marketing personal loans, and sale of
personal/business account products; responsible for management consumer/business accounts in excess of

2. $50M; provided a full range of banking services to individual customers, emphasizing personal financial
counseling and customer service. Developed strategies to grow the client base and implement appropriate sales
plans to target prospective customers; resolved customer complaints, issues promptly and effectively; achieved
personal production goals by expanding existing relationships and acquiring new relationships, utilized
effective calling techniques and leveraging bank products and services; adhered to operational controls,
including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank
assets. I also assisted other branches, their personnel, and loan officers on an as requested basis. Assistance
covered general education, policy reengineering, and effective business development techniques.
Assistant Branch Manager HCI Mortgage Corporation, Annapolis, MD (2008-2009)
Position Profile:
Assisted Branch Manager in the management of 17 staff members; including hiring and training processes,
oversight of $6-$10M per month in production as well as daily operations. Studied and evaluated processes for
reengineering and implementation to insure continual product growth and quality improvement. Conducted
training in Federal programs such as FNMA, FHLMC, FHA, VA, RD, and DPA. Collaborated with the
Manager to set company goals, strategic and tactical planning to position branch for continual revenue growth.
Acted as liaison between internal, external clients, and stakeholders. Applied problem resolution skills bringing
consensus across a diverse groups of individuals. Exercised critical thinking for management of policies,
standards, and balanced operational metrics.
SENIOR LOAN OFFICER IBMG Group, Annapolis, MD (2007- 2008)
SENIOR LOAN OFFICER JP Morgan Chase Bank NA, Crofton, MD (2006-2007)
SENIOR LOAN OFFICER New York Mortgage Corporation, Crofton, MD (2005-2006)
Position Profiles:
Solicited, negotiated and coordinated the closing of FHA, VA, Conventional, Jumbo, Construction, and Land
loans in compliance with the Bank's lending policies and procedures; developed business checking and deposit
relationships with customers; and promoted business for the Bank by maintaining good customer relations and
referring customers to appropriate staff for new services. Assisted in attaining established Bank, region and
branch goals through active participation in sales management and officer call programs, and provided
leadership, training and support to less experienced loan officers and other staff members.
WHOLESALE LOAN OFFICER Countrywide Bank / Financial Corporation, Fairfax, VA (2003-2005)
Position Profile:
Developed 17 wholesale mortgage accounts closing $3.5M to $4.5M per month production; approved loans
within specified limits, and referred loan applications outside those limits to management for approval; met with
applicants to obtain information for loan applications and to answer questions about the process. Analyzed
applicants' financial status, credit, and property evaluations to determine feasibility of granting loans; explained
to customers the different types of loans and credit options that are available, as well as the terms of those
services. Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and
other financial information; reviewed and updated credit and loan files.
Education & Professional Development
Bachelor of Science in Business Administration, Kaplan University (GPA 3.54) (11/2013)
Associate of Science Degree in Business Administration, Kaplan University (GPA 3.45) (2011)
Academic Achievements: Certifications:
 President’s and Dean’s List for 8 quarters  Previous ASE certifications for auto, truck, and factory
Onan Generators
Military Service
United States Air Force – C-130 Aircraft Mechanic - Honorably discharged – Rank of Sergeant
Technical Skills
Software: Microsoft Office (Outlook, Project 2013, Excel, Word, PowerPoint), most enterprise and/or scalable
software