Marcin Balewicz is seeking a position that utilizes his extensive Salesforce and technological skills. He has over 15 years of experience in IT support, administration, and consulting. His most recent role was as a Service Desk Lead at Westbrook International, where he led delivery of projects and client communication. He is Salesforce Certified in Administration, Advanced Administration, and Developer.

1. Marcin Sylwester Balewicz’s
Curriculum Vitae
+44-794-654-9610
marcin420@gmail.com
Objective:
 To obtain a position that would allow me to work in an environment that would
challenge me as a professional.
 To obtain position that would allow me to use and expand upon my extensive skills,
especially SalesForce related.
 To use my language skills since I am a native English and Polish speaker.
 To utilize my excellent technological, communication, and customer service skills.
 To expand my technological and business consultant experience.
Education:
Batavia High School Loyola University Chicago
1200 W. Wilson St.,
Batavia, IL 60510
1032 W. Sheridan Rd.,
Chicago, IL 60660
1993-1997 1997-1999
Certifications:
 SalesForce Certified Administrator 201
 SalesForce Certified Advanced Administrator 211
 Force.com Certified Developer 401
Capabilities:
 I am a self-starter. Since I am an enthusiastic member of the SalesForce community, I prefer
being part of a dynamic, goal motivated team but I work just as well independently.
 I seek additional responsibilities within the scope of the position I am currently holding,
and I am constantly trying to improve my skills and develop new ones. I work well with
a wide range of people and have excellent interpersonal skills. I am very accurate with
figures and attentive to details.

2.  I welcome tight deadlines because they have always motivated me in the past.
 My experience as the SalesForce senior technical support engineer helped in making me
a resourceful professional eager to participate in new challenges.
 I am a fast learner: capable of learning new systems, software and hardware technology
in a short period of time.
Experience:
Westbrook International
London, United Kingdom
(April 2015 – Current)
Service Desk Lead
 Point of contact and consultant for cases logged via a portal or directly via email. Cases
include minor changes to existing orgs, health check of an org, creation of visual force
pages, creation/modification of templates, security changes and desktop integration.
 Assigned available resources (consultants and developers) to ensure that meticulous
delivery, implementation, development and support services takes place.
 Facilitated communication between clients, consultants and developers.
 Experience of both assisting and leading the end to end delivery of projects of varying
sizes with involvement in all stages from inception through to adoption.
 Emphasize a strong focus on business process, client collaboration and effective
communication.

3. HCL Technologies
Kraków, Poland
(June 2013 – Current)
SalesForce Technical Support Senior Officer
 My daily job wasto solve variousissuesaffectingEMEA SalesForce Administratorsona rotary basis
where 3 months would be devoted to each area of SalesForce: configuration, reporting and
dashboards, security, email and desktop integration, data import/export/update/recovery and org
migration.
 I am a Certified Administrator ADM201, a Certified Advanced Administrator ADM211 and Certified
Force.com developer 401.
 My duties as SalesForce Technical Support Agent include: technical help as well as suggestions as
to what processes, workarounds, and upgrades should be implemented for each individual
customer.
 Suggested as to what further or new training courses, both online and classroom, would be
beneficial.
 Guidance asto whatneededtobe changedand practical approaches to undertake tofulfill business
requirements as well as improve the business processes.
 Suggestions as to which SalesForce editions would suit best each customer and why.
 EMEA companiesthat use SalesForce.comreceive supportfrom me and my colleaguesintwostages:
 During the first stage, I am a consultant providing possible solutions to the issues at
hand.
 During the second stage, I am performing the technical work.
 I have learned, explored and worked in every single area of Salesforce, among them I:
 Created reports and dashboards through use of various report and record types.
 Performed data exports and imports, as well as backup of entire organizations as well
as partial backups.
 Set up and configured the sharing model of the company.
 Created record types and configured page layouts as well as explained what each
configuration change/implementation means in real world examples.
 Deployed apex triggers, controllers and visual force pages.
 Set up, configured and worked with sandboxes.

4. CAP Gemini
Kraków, Poland
(December 2011 to October 2012)
Service Desk Agent/Help Desk / Assistant for Information Technology
 Accepted technical support calls logged them in the Help Desk Tracking System and fixed issues at
hand.
 Troubleshot and resolved end-user hardware, operating system, and software related problems.
 Troubleshot and resolved basic network and server access problems for end users.
 Resolved issues with WAN, VLAN, VPN, SAP, and BPCS systems.
 Set up, configured and troubleshot firewalls and problems associated with them.
 Troubleshot and resolved issues with VOIP.
 Prepared reports and distributed departmental inter-office correspondence.
 Provide general assistance to the I.T. department personnel as directed by the Department Manager
and the Non-Business and Project Execution Systems Supervisor.
 Participated in the I.T. Extended Support Program.
 Managed and enhanced the performance of a team that consisted of customer service
representatives.
 Demonstrated sound judgment and fairness when administering policies and procedures.
 Set up procedures (mainly ones that referred to new tasks and requirements) as well as identified
their chief hindrances and defining parameters.
 Prepared training materials and carried out training sessions.
 Dealt with complaints and escalations from internal and end clients.
 Helped to manage a team of 20-25 people by doing the following:
 Monitored team members’ conversations and identified problem key areas
 Through individual meetings that identified each person’s key areas that needed
improvement
 Through group presentations that highlighted most common mistakes different team
members committed
 Training and coaching of new members of the team.

5. Mail Junction USA
Singer Island, Florida, USA
(August 2004 to November 2011)
Office Manager/Computer and Business Consultant
 Customer service in person, via phone and email.
 Maintained and upgraded all computers on and off the premises.
 Upgraded and purchased new hardware when necessary.
 On/off site computer hardware and software repair, installation and instruction.
 Very accurate shipping & packing of UPS, Fed Ex and U.S. mail packages using proprietary software.
 Responsible for keeping track of all the bills, invoices and forwards.
 Responsible for all monthly, quarterly and yearly revenue reports.
 Advised in scope of business and clients’ purchases.
 Trained and coached new members of the team.
 Identified ideal candidate for my replacement.
 Provided administrative support.
 Dealt with complaints and escalations from clients.
Oasis Staffing
Fort Lauderdale, Florida, USA
(August 2003 to August 2004)
Temporary assignments that enabled use of the following skills:
 IT help desk support.
 Data entry.
 Customer service.
 Administrative duties.
 Quality assurance.
 Training and coaching in different areas of administrative management.
 Other miscellaneous IT support assignments.

6. Franciscan House
Fort Lauderdale, Florida, USA
(September 2000 to August 2003)
Administrative Assistant
 Network maintenance.
 Upgraded and serviced all computers on site.
 Customer Service:
 Answered 16 line PBX.
 Sorted all incoming and outgoing mail and parcels.
 Trained staff on use of the software and hardware on site as well as classes dealing with PC repair.
 Overlooked the network and how the trainees were working out in the new environment.
 Provided administrative support.
Tropical Shipping
Palm Beach, Florida, USA
(September 1999 to September 2000)
Documentation Specialist
 Responsible for all U.S. Customs papers necessary to be submitted on time. If late or incorrect papers
were submitted, fines of $10,000/day per container would be assessed.
 Maintained Fed Ex system for U.S. and British Virgin Islands.
 Documented all cars shipped to the Virgin Islands.
LD&A Advertising
Batavia, Illinois, USA
(September 1996 to September 1999)
Shipping Clerk
 Responsible for shipping and receiving of all packages.
 Maintained the inventory of all the advertising literature.
 Maintained the LAN.
 Created home page for the LD&A through the use of HTML and PhotoShop.
Batavia High School
Batavia, Illinois, USA
(January 1994 to September 1996)
Helpdesk operator
 Set up LAN and WAN from the ground up.
 Taught classes on subjects varying from basic use of computers through PC and Mac repair as well as
how to create web pages when WYSIWG programs for HTML didn’t exist.
 Computer Help Desk related duties:
 Answered phone calls from students and teachers in regards PC hardware and software
questions.
 Talked students and teachers through simple troubleshooting steps and repaired in
person when problems required it.
 Maintained the announcement system using Amiga Toaster.

7.  Responsible for purchases of PC and Mac software and hardware.
 Designed PowerPoint presentation that secured the council’s approval for a $1.5 million technology
upgrade. That money provided new PCs and Macs as well as connected all of Batavia school system
to the Internet back when internet access was still mainly a government and university privilege.
Excellent employee and character references available upon request.
"I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in
accordance to the Personal Data Protection Act 29.08.1997 no 133 position 883)."