Johney L Moore is seeking a position as an IT professional with extensive experience in administrative roles. He has over 10 years of experience in IT support, customer service, and office administration. His background includes positions at Humana, Aaron's Sales & Lease, Bevill State Community College, and Tusc VA Medical Center. He has strong technical skills including Microsoft Office, networking, and hardware installation and troubleshooting. He also has excellent communication, organizational, and multi-tasking abilities.

1. 3212 Eastbrook Blvd moorejohney09@gmail.com
Jeffersonville, IN 47130 (502)494-8663
Johney L Moore
Objective: Knowledgeable IT professional with extensive secretarial and
administrative experience in such diverse industries as retail, marketing
and financial services. Proven ability to manage projects, keeps the office
organized, and provides extraordinary customer service. Strict attention
to detail and well-developed people skills in order to effectively manage
an office and keep projects running smoothly.
Experience September 22, 2014-Present Humana Inc. Louisville, KY
Network Analyst
 Answer, log and close support requests/work orders; escalate
calls when necessary
 Analyze and repair microcomputer hardware, peripherals, network
hardware and infrastructure, power backup/conditioning/protection
and telephone equipment
 Install new hardware and hardware upgrades; perform firmware
upgrades
 Assist with installation and maintenance of hardware for local area
(LAN) and wide area (WAN) networks
 troubleshoot Internet activities (hardware and software, internet
service provider or web site maintenance) as necessary
 Maintains systems by researching and resolving problems;
maintaining system integrity and security.
 Maintains quality service by establishing and enforcing
organization standards.
 Prepares reports by collecting, analyzing, and summarizing
information.
December 5, 2011- August 15, 2014 Aaron’s Sales & Lease
Hamilton, AL Customer Account Manager
● Operate as the lead point of contact for any and all matters
specific to customers
● Build and maintain strong, long-lasting customer relationships
● Develops a trusted advisor relationship with key customer
stakeholders and executive sponsors
● Ensures the timely and successful delivery of our solutions
according to customer needs and objectives
● Communicate clearly the progress of monthly/quarterly initiatives
to upper management
● Forecast and track key account metrics
● Identify and grow opportunities within territory and collaborate
with sales teams to ensure growth attainment
● Assist with high severity requests or issue escalations as needed
September 6, 2010- February 17, 2012 Bevill State CC Hamilton, AL
Network Administrator Assistant
● Install and support LANs, WANs, network segments, Internet,

2. 3212 Eastbrook Blvd moorejohney09@gmail.com
Jeffersonville, IN 47130 (502)494-8663
and intranet systems.
● Install and maintain network hardware and software.
● Analyze and isolate issues.
● Monitor networks to ensure security and availability to specific
users.
● Evaluate and modify system's performance.
● Identify user needs.
● Determine network and system requirements.
● Maintain integrity of the network, server deployment, and
security.
● Ensure network connectivity throughout a company's LAN/WAN
infrastructure is on par with technical considerations.
● Maintain network facilities in individual machines, such as drivers
and settings of personal computers as well as printers.
● Maintain network servers such as file servers, VPN gateways,
and intrusion detection systems.
March 4, 2008 – January 9, 2009 Tusc VA Medical Center Tuscaloosa,
AL
HRMS Student Intern
■ Perform typing duties to prepare documents on a typewriter,
and/or using word processing software and equipment. Type
letters, reports, inventories, rosters, mailing list, and other
general office material. Word processing software and printing
devices are used to produce a variety of forms.
■ Answers general office operation questions providing basis
information about work functions, procedures, etc.
■ Accurately files a variety of office documents that may include
correspondence, patient records, reports, clams, etc. Copies and
collate documents accurately and timely.
■ Input and extract data from computer based programs.
■ Receives and directs visitors, patients, families, and other guests
to the (Medical Center) may serve as escort for these individuals
as needed.
■ Monitors the use of supplies and equipment. Regularly obtains
required office supplies and services, e.g., paper, ink, forms, and
maintenance related issues.
Education 2010- 2011 Bevill State Community College Hamilton, AL
■ Associate in Applied Science in Computer Science – 12/2011
2002-2006 Lamar County High School Vernon, AL
■ Graduated 11th in class- 05/2006
Qualifications Experience in Microsoft programs: Word, Access, PowerPoint, and Excel.
Able to type 40+ words per minute and 8,000 keystrokes per hour on 10-
key entry. Possess exceptional multi-tasking abilities as well as being
extremely motivated to do my best at any job given. Prior training
experience dealing with 6 employees in which I assigned jobs and was
allowed to handle matters that only management could handle. Always

3. 3212 Eastbrook Blvd moorejohney09@gmail.com
Jeffersonville, IN 47130 (502)494-8663
met and exceeded goals that were set forth by organizations.
References
Robert Shelton Aaron’s General Manager 205-570-8016
Daniel Nau Aaron’s Regional Manager 205-470-5774
Jonathon Long Regions Corporate Tax 205-568-5664