Henrick N. Bongabong is applying for an IT Staff/Technical Support position. He has over 10 years of experience in technical support and customer service at Nestle Phil Inc. and Intelisoft Micro Computer System. His skills include interpersonal skills, hardware and software troubleshooting, and the ability to work under pressure and learn new skills. He holds a BSIT degree from STI College and has undergone technical training.

1. Henrick N. Bongabong
Lapasan,Cagayan de Oro City, 9000
+63 9369967133
henrick.bongabong@yahoo.com
Position Applied: IT Staff / Technical Support
Job Objective: A position that focuses on providing customer satisfaction, with
opportunities of growth training and enhances our environment that values
people, foster team spirit and willing to be trained to achieve the company
excellence.
Skills:
 Interpersonal skills
 Information Technology skills, specializing hardware troubleshooting and
software installation.
 Ability to work under pressure and willing to know new skills.
EmploymentHistory:
Nestle Phil Inc. – Cagayan de Oro Factory
Tablon, Cagayan de Oro City, 9000
2010- Present: Technical Support/Service Desk
 Responsible for taking control of and resolving Complex Technical and
Escalated customer issues.

2.  Documents and Simulates complex customer issues to find solutions and
fixes to customer inquiries and problems & may dispatch additional
service as necessary.
 Provide Technical support with Issue resolution via Phone/Chat/Email
electronic.
 Able to work independently and efficiently to meet deadlines.
 Server, printers, CPU, IP phone, UPS Installation and troubleshooting.
 Network troubleshooting like core switch, switches and Access Point.
Intelisoft Micro Computer System
Tiano, Fernandez Street Cagayan de Oro City
November 2009- Present: Technical Support/Service Desk
 Responsible for independently and successfully troubleshooting and
resolving technology problems for staff working within the premises.
Personal Information:
Permanent Address: Poblacion, Catarman, Camiguin Province
Citizenship: Filipino
Religion: Roman Catholic
Sex: Male
Place of Birth: Poblacion, Catarman, Camiguin Province
Date of Birth: November 16, 1985
Status: Single
Weight: 68 Kg
Education:
Tertiary
STI COLLEGE

3. Cogon, Cagayan de Oro City
BSIT 2003-2005
Secondary
Camiguin National High School
Camiguin Province 1997-2002
Primary
Catarman Central School
Catarman, Camiguin Province 1992-1997
Trainings:
Integrated Computer System, Inc. Technical Training 2010
For my references:
Gian Conol
IT/Technical Support of 1st Valley Bank
Emerson Sol
Nestle HR Dept.
I hereby certify that facts contained in this resume’ are true and complete to
the best of my knowledge.
HENRICK N. BONGABONG