1. Dominic J. Benoit
5208 Culpepper Place M: 813-454-3507
Wesley Chapel, FL 33544 H: 813-991-6950
E: dmncbenoit@yahoo.com
Profile
I am people and results-oriented, a dependable professional, experienced in customer service and sales. I excel in
fast-paced environments with a broad spectrum of responsibilities as well as in supervising and motivating staff to
increase productivity and company profitability. I work well independently and as part of a team. My greatest
strength is the ability to get along with the various personalities to accomplish the bigger picture and goal of a
company.
Experience
HealthPlan Services-Processor
September 2014-Present
1. Data enters and perform edit resolution using decision-making skills for accurate claims
processing.
2. Ability to follow changing instructions
3. Performs adjustments and works claim correction correspondence.
4. Understanding contracting, fee schedules and special pricing to ensure claims are adjudicated
correctly and adjustments are performed when applicable.
5. Work special reports, which identify special claims processing procedures.
6. Ability to interact with other department’s i.e. Enrollment, UM in resolving issues.
7. Knowledge of Federal & State Healthcare regulations, Essence benefits and how they are
administered, P & P’s, Contracts etc.
Appen-IT Consultant
May 2014-Present
1. Human-annotated training and test data for machine learning.
2. Audio Transcription.
3. Content tagging and categorization.
4. Data verification, cleansing and enrichment
5. Translation
6. User experience and content evaluation

2. Think Direct Marketing-Home Subscription Sales Associate
April 2013 - July 2013
1. Answer's incoming calls regarding our exciting sweepstakes offer.
2. The SSA offers the caller the opportunity to purchase over 300 magazine titles at extremely reduced
rates.
3. Transfer the caller to a verifer to complete sales.
Chetu -Inside Technical Sales
February 2011 – June 2011
1. Make phone calls and send out e-mails to potential clients.
2. Attend sales group meetings concerning sales targets or forecasts.
3. Cooperating with Global Sales Directors and National Account Managers and Sales Supervisor afters
securing opportunities with targeted leads
4. Identifying decision makers amongst the targeted leads in order to start sales process.
5. Capturing of accurate and complete information in Salesforce.com
Home Sweet Homes (HSH) - Foreclosure Lead Generator Specialist
November 2004 – present
HSH is a privately owned company focused on foreclosure lead generation and sales.
1.Research the Internet for Florida counties with foreclosure homes in the range of $300,000.00 - $600,000.00;
package and present the information to the owner and president of the company.
2. Research the Internet for lispends and mortgage information.
3. Research current homes for sale on the market.
4. Work closely with the owner and president to ensure company goals are met.
JCPenney – Customer Services / Sales Support/ Stock Replenishment Associate
July 2006 - April 2009
1 Provided sales support and assistance to replenishment, pricing, signing, visual teams and other sales
support activities to ensure maximum sales and customer service levels were achieved.
1 Worked closely with manager and ensured that merchandise was out on the sales floor at the right time with
the right amounts and was key to keeping the store an easy and exciting place to shop for our customers.
1 Worked closely with other assigned support areas within the store to ensure maximum sales and customer
service levels are achieved to maintain the company’s revenue sales of $17.6 billion.
1 Assisted in recovery of the store, which included maintaining size, color scheme, and organization of
merchandise as well as arranging and re-organizing of store aesthetics including merchandise tables and
fitting room recovery.
1 Stocked/replenished store inventory as needed (15-20 lbs per package) on daily basis and demonstrated
knowledge of inventory management and merchandising practices.
1 Reviewed sales floor for opportunities to fill in merchandise from the back stocked merchandise in the
stockroom.
Dollar General – Cashier / Customer Service / Stocker
May 2005 - May 2006
1 Stocked/replenished store inventory as needed (15-20 lbs per package) on daily basis and demonstrated
knowledge of inventory management and merchandising practices.
1 Performed IBM cash register functions to generate reports, scan goods, price inquiries as needed debit and

3. credit cards, and EBT.
2 Read and interpreted documents such as diagrams, safety rules, operating and maintenance instructions,
and procedures manuals.
2 Performed mathematical calculations such as addition, subtraction, multiplication, division, and
percentages.
1 Utilized knowledge of cash handling procedures including cashier accountability and deposit control.
1 Utilized good organization skills with attention to detail to assist customers with locating items.
1 Ability to solve problems and deal with a variety of situations where limited standardization exists.
1 Utilized effective interpersonal skills to meet and greet customers and work alongside management to
maintain and increase the company’s $10.5 billion in sales.
Suncoast Parkway – Telemarketing
March 2004 – Nov 2004
1 Scheduled appointments for travel industry sales representatives to meet with prospective customers or for
customers to attend sales presentations.
1 Explained products or services and prices, and answer questions from customers.
1 Obtained customer information such as name, address, and payment method, and enter orders into
computers.
1 Recorded names, addresses, purchases, and reactions of prospects contacted.
1 Adjusted sales scripts to better target the needs and interests of specific individuals.
1 Obtained names and telephone numbers of potential customers from sources such as telephone directories,
magazine reply cards, and lists purchased from other organizations.
1 Telephone or write letters to respond to correspondence from customers or to follow up initial sales
contacts.
1 Maintained records of contacts, accounts, and orders.
1 Conducted client or market surveys in order to obtain information about potential customers.
1 Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade
potential customers to purchase a product or service.
Lear Corporation - Assembly
March 2004
1 Assembled auto alarms.
Intele Services - Telemarketing
March 2003 - June 2003
1 Accepted inbound/outbound calls on customer satisfaction surveys, political surveys and sweepstakes.
1 Offered customers credit cards that suited their needs.
1 Scheduled appointments for Culligan Water sales representatives to meet with prospective customers or for
customers to attend sales presentations.
1 Explained products or services and prices, and answer questions from customers.
Highlights
1 Sales/Customer training with Vector Marketing.
1 13,500KPH; Type 45 wpm.
1 Microsoft Suite.

4. Education
1 Certification in Network Security at Alison
2 Certification in iPhone App Development at Alison .
1 Remington College – Studied Digital Graphics Arts 2002.
1 Thomas Jefferson Senior High School Graduate.
References
1. Glenn Walter: Consultant/Retired Engineer from TOTAL Oil & Gas - 813-503-8896
1. Macs Baird: JCPenney Manager - 813-907-7266
1. Derek Lloyd: Managing Partner Affinity Global / President of the Carib Chamber - 727-919-2030
2. Leo Mendez: Nirvana Healthcare Services:/Principal/CEO -1-407-625-5581