The document is a curriculum vitae for Amol R. Aher. It summarizes his professional experience working for Tata Communications as a Junior Technical Associate and Associate Engineer. It also lists his education credentials including a B.E. degree in E&TC from Pune University and highlights in extracurricular activities and technical skills including knowledge of hardware, protocols, and computer languages.

1. Curriculum Vitae
AMOL R. AHER
Flat No. C-401.
Kamalraj balaji Residency,
Near Rode Hospital,
Dighi, Pune-411015
E-mail ID: aheramol8@gmail.com
Mob - 9766632338
Professional Objective:
“To strive for excellence in the field of ENTC with dedication, focus, proactive approach, positive attitude
and passion. Utilize my knowledge and skills in the best possible way for the fulfillment of organizational
goals”.
Key Skills:
 Well-developed and effective communication skills.
 Ability to deal with people diplomatically.
 Excellent Team-Building skills.
 Strong commitment to work, ability to be flexible in environment.
Technical skills:
 HARDWARE: Hubs, Bridges, Repeaters, Routers, Switches.
 Protocols Studied: SDH, PDH, and DWDM.
 Telecom OSS/BSS: Hands on experience on TATA’s Metasolv/M6, Viznet.
Computer Proficiency:
 MS Office 2003 & 2007 : Microsoft Word, MS-CIT
 Computer Languages: C, Assembly Language, VHDL

2. Work Experience:
A. Organisation: Tata Communications transformation services, Pune.
Position: Jr.Technical Associate.
Duration: 16th Feb 2015 to till date.
Profile Details: Jr.Technical Associate at Tata Communications transformation services
I am currently working as a SME on TELUS Canada telecom project.
Currently Handling Below Activities:
 Having one to one session with agents for Quality and minimizing errors.
 Providing hands on training to new joiners.
 Providing floor support to agents while executing orders.
 Working closely with team lead and quality for process enhancement.
 Knowledge of Different types of services like ADSL, PRI and Centrex service.
 Daily Co-ordination of onshore team related to order review, order issues.
 Knowledge of Order Login through CRIS AB and CRIS BC.
 Knowledge of order Types which are getting logged in the system i.e. new order, Change Order,
out Order, Move Order, Conversion Order/Rebill order, Port in request.
System Knowledge: FMS, CRIS, SAQ, Porter, VPOP, LSR, ASAPNOC etc.
B. Organization: Tata Communications Limited, Pune.
Position: Associate Engineer
Duration: Oct ’2013 – 14th Feb 2015
Profile Details: Associate Engineer at Tata Communications Ltd,
I worked in (Order Management) Customer Service and Operations Department (CSO).
Handled Below Activities:
 Working as a Team Lead of GCS (Global Carrier Solutions) & SMB Segment in Order Management
Dept. in CSO.
 Knowledge of Order Login through Life ray, Oracle sales online (OSO) and Metasolv (Version 6) for
Different types of services like NPLC, NDE, SILL, PILL, NPL Intracity, Standard ILL, GVPN, IPL and
IDC in OSS/BSS System.
 Daily Co-ordination with Sales Support Team related to docs issues. Guidance for what should be
the mandatory attributes in the docs with reference to the Order login in the system.
 Co-ordination with Program Managers regarding issues faced while implement ation.
 Knowledge of Order Types which are getting logged in the system i.e. New Order, Hot Upgrade /
Downgrade, LM Shifting /BSO Change, Alter Service, Addition of Site, Conversion of Billing Type
from Billable to Non Billable and Vice Versa, Demo Orders for different type of services like NPL
Intracity/Intercity, GVPN, NDE Intracity/Intercity, IDC, ILL, PILL, SILL and IPLC Full Circuit/Half
Circuit through OSO and Life-Ray.
System Knowledge: Metasolv (Version 6.0), DMS (WebTop), SFDC (Sales Force Dot Com), Viznet.
Life -Ray and POS architecture.

3. Academic Profile:
Completed (B.E) degree in field of E&TC from PUNE University in May 2013 with Higher Second class
Completed H.S.C (12th) from Maharashtra Board in February 2008 with First class
Completed S.S.C (10th) from Maharashtra Board in March 2006 with Distinction class
Project Details:
Project Description:
1) Conversion of Centrex line to pots line for 500 lines.
2) Change of billing for 1000 lines.
Extra-Curricular Activities/Interests:
 Participated in National Level Project Competition AVISHKAR for “ENHANCING MINE SAFETY
USING ZIGBEE TECHNOLOGY”.
 Handled few events being an Organizer like AVISHKAR a National level project and paper
presentation etc.
Personal Vitae:
Date of Birth : 08 Jan, 1991
Sex : Male
Nationality : Indian
Language known : English, Hindi, Marathi.
Hobbies : Playing indoor & outdoor Games, Surfing Internet
During free time, Reading newspapers.
Declaration:
I hereby declare that above information is correct to the best of my knowledge and belief.
Date: Aher Amol Raghunath
Place: signature