This document is a resume for Yalile Vanderbeck summarizing her qualifications and experience. She has over 15 years of experience in customer service and administrative roles, including positions at Booking.com, TLC Staffing, American for Prosperity, and Walgreens. She is bilingual in English and Spanish and proficient in Microsoft Office applications. Her resume highlights skills in data entry, records organization, time management, problem solving, and excellent written and oral communication abilities. She has an Associate degree from Valencia Community College and additional certifications in customer service and tax preparation.

1. Yalile Vanderbeck
Kissimmee,FL34741 407-732 3633 yalilevanderbeck@hotmail.com
Summary of Qualifications
ExperiencedCustomerService Specialistwithwide rangingbackgroundinAdministrative andClerical practices.Excellent
relationshipswithinternal andexternal customers.Adaptatworkingindependentlyandinteams.Effective leadership
and communicationskills.Provenmultitaskingand problemsolvingabilities.
 Bilingual:EnglishandSpanish
 Data Entry
 ProficientinMSOffice Applications/Windows
 ComputerLiterate
 Knowledgeof Office PracticesandProcedures
 Detail Oriented
 Time Management
 Great WrittenandOral CommunicationSkills
 Active Listener
 Team Player
 ProblemSolver
 Service Oriented
 Invoices/Expense Reports/Payment
Transactions
 RecordsOrganization&Management
 Spreadsheets&AccountingReports
Professional Experience
Booking.com, Orlando, FL Executive CustomerService Representative March –Jun 2015
 Assistedguestinthe navigationprocessof bookingpartnerhotelsaroundthe world.
 Assistedguestwithanyinconvenience withpartnerhotelssuchasoverbooking,beingoverchargedorany
inconvenience with the accommodations.
 Assistedpartnerhotelswithanytechnical difficultiesthroughthe system, oranyinconveniencewiththe guests’
reservation.
TLC Staffing,Orlando,FL Assistant Bilingual Clerk January - Feb. 2015
 Assistedthroughthe systemto a large amount of employees with their open enrollment process for benefits.
 Assistedinthe Human ResourcesDepartmentinthe processof hiringnew employees,settingupappointments,
making phone calls and archiving required documents for the process.
 Performed administrative duties: making phone calls, using office equipment.
AmericanforProsperity,Orlando,FL FieldWalkerand Coordinator Nov.2013-Nov 2014
 ConducteddirectiPadsurveysthroughdoortodoor canvassingandsocial media
 Networked andphonedbanking
 Organized local eventswithCoordinators
Walgreens, Kissimmee,FL SeniorService Clerk Sep.2002 –Jul.2013
 Handledregistertransactionsandbalancedcashdraweratclose of shift.
 Restockedinventory,assistedcustomers,andincreasedsalesinthe store.
 Performedadministrative duties:dataentry,wordprocessing,usingoffice equipmentsuchasfax machine,
computer,answeringandforwardingphonecalls.
FILANBANCO, Guayaquil,Ecuador CustomerService Representative andLegal Assistant Mar. 1992 May 2001
• Recordedinformationaboutfinancial statusof customeraspartof collectionsefforts.
• Reachedoutto customerswithunpaiddebtandattemptto collectfrom them.
• Preparedandprocessedlegal documentsandpapersforprevioustrial proceedings.
Education:
ValenciaCommunityCollege,Orlando,FL Associate in Liberal Arts 12/2010
Alison Diploma in CustomerService 07/2015
H&R Block CertifiedinTax Preparation 08/2015