Stephanie Perdomo has over 14 years of experience in customer service roles, working with companies such as AAA Roadside Assistance, Virgin Atlantic Airlines, 1-800 Flowers, HSN, and Avis Rent A Car. She has a background in travel services, having worked as a travel agent and supervised a team of six agents. Perdomo is skilled in Microsoft Office, various operating systems, and has a business certificate from Long Island Business Institute.

1. Stephanie Perdomo
219 SE 45th Terrace
Ocala, Florida 34471
Phone & Fax: (352) 304-6775
Email: perdomo1@cox.net
Qualifications:
• Substantial experience and outstanding skills in customer servicewith fourteen years at Arise Incorporated.
• Accustomed to working in fast paced environments with the ability to think quickly and successfully handledifficult
clients.
• Use the Internet daily and know the workings ofit from sales to customer service.
• Excellent interpersonal skills, ability to work well with others, in both supervisory or support staffroles.
Work History:
Customer Service,Working Solutions
Plano, Texas
August 2012-Present
• Sub-contractor for Hertz Rental. Answered inbound customerservice calls and changed Rental Extensions for
customers.
CyberAgent, Arise Incorporated
Fort Lauderdale, Florida
October 1998 –July 2012
• Sub-contractor for AAA RoadsideAssistance(East and West Coast). Answered roadsideassistance calls using the
company’s application to send service to the closest facility.
• Sub-contractor for Virgin Atlantic Airlines. Answered inbound customer service/sales calls,booked air fare and
vacation packages.
• Sub-contractor for 1-800 Flowers. Answered inboundcustomer service/sales calls and using the company’s
application placed orders.
• Sub-contractor for HSN. Answered inbound customerservicecalls and assisted with sales. Accepted credit card
transactions and placed orders using the company’s application.
• Sub-contractor for Avis Rent A Car. Take in-bound calls and book reservations for the company.
Manager, T ravel Max
Fort Lauderdale, Florida
June 1996- August 1998
• Supervised a team ofsix travel agents to ensure documents werefiled and printed correctly.Responsiblefor
booking large missionary groups to exotic locations and helping to organize trip itinerary. Booked cruise cabins
for all cruise lines.
Owner, Middle Country Cards
Centerreach, NewYork
January 1993- May 1996
• Owned and managed a greeting card store. Responsibilities included taking sales purchases, submitting telephone
payments to Western Union, accepted Lottery purchases, sold bus tickets to Atlantic city, managed inventory,
utilized several machines (such as a cash register, fax machine, Western Union terminal,Lotto machine, etc.),
trained employees, handled bank deposits, and providedgeneral customerservice.
Education:
• Piper High School, Sunrise, Florida Graduated 1975
• Long Island Business Institute, Business Certification
Skills:
• Proficient in Microsoft Office programs(Word, Excel & PowerPoint)
• Ability to work with several operating systems,including Windows, Mac OSX and Linux