This document is a resume for Yolanda Pratts summarizing her professional experiences and qualifications. She has over 20 years of experience in management, customer service, billing and collections roles in the healthcare and telecommunications industries. Her resume highlights positions in accounts receivable, billing, inventory management and staff supervision. She also lists relevant skills, certifications and community involvement.

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Cell: 954-850-5164
Email: ypratts@hotmail.com
Professional Summary
 Accomplished Manager with extensive experience in front-of-house and back-of-house operations.
 Excellent customer and project management skills.
 Skilled in A/P, A/R, and Billing
Areas of Experiences
 General A/R & A/P, Medical Billing
 Home Infusion Policy Compliance
 Human Resources Procedures
 Proficient in MS Word, Excel, & PowerPoint
 Analytical w/strong detail and organizational skills
Experience
July 2015 to Galloway Office Furniture & Supplies
Present Doral, FL
Collection/Billing Specialist
Set upnew accounts upon running credit verification; prepare monthly invoices andstatements for customers. Maintain
customers andvendors POs andrecords. Negotiate account resolution using collection skillset. Independently work
accounts andresolve collection matters with customerin a timely manner resulting in positive collection minimizing
company loss. Backupsupport and assistant to Controller upon request for reporting, policies andany administration area
duties.
July 2013 to New Era Specialty Pharmacy
May 2015 Ft. Lauderdale, FL
Intake Coordinator/Administrator
Intake Coordinator for Infusion therapy, created a P & P Manual to implement consistency with our service and patient
care. Manage andcoordinate patient infusion therapy referrals via intake process. Intake to coordinate patient’s therapy
upon insurance verification/patient co-pay assistance via available programs. Communicate with patients on medication
ordering, therapy status and patient’s condition. Document care of patient such as chart reviews while exercising
company’s P&P compliance. Process insurance reimbursement for patient’s care and ancillary supplies via 1500 forms.
Createdcompany’s first Employee’s Handbookand trainedstaff’according to OSHA guidelines. Supervise and motivate
staff to work effectively by identifying anddeveloping solutions to problems with performances. Maintain, review/initiate
evaluation for employee’s personnelfiles andperformance goals. Trackemployee’s time keeping andlicensure expirations.
Run employee’s background checks and employment eligibility. Provide support to C.E.O., C.F.O., and directors on a
confidentiallevelandprovidedfeedback when necessary. Participate in committee meetings to coordinate company’s
protocols and evaluate our services. Maintain open communication with hospital wholesale accounts, placing orders and
invoicing for products. General A/P & A/R duties.
January 2012 to Airmet, Inc. (Part-Time)
June 2012 Miami, Florida
Manager
Performed accounts receivable duties including invoicing, cash application, researching charge backs , issuing credit
memos, reconciliations andresponding to customer requests for service. Developed an efficient filing and documenting
systemto improve productivity. Researchedreimbursements which were 90 days andsuccessfully recoveredmonies due.
Implementedbilling system to provide cost effective manner in reducing costs and resolved accounting discrepancies.
Yolanda Pratts

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February 2005 to First Choice Rx Infusion, LLC
May 2012 Miami, Florida
Manager
Performedaccounts receivable duties including invoicing, cash application, researching chargeback, discrepancies, issuing
credit memos, reconciliations andresponding to customer requests for documentation. Managed executive calendar and
coordinated weekly project team meetings. Organized office by developing an efficient filing and documenting system.
Strategically developeda system for patients’ treatments anddelivery protocol following JAHCO guidelines. Liaised with
vendors to order andmaintain inventory of office supplies. Created company’s first employee manual including training
anddevelopmentaccording to JAHCO guidelines, tracking of all off-site cell phones, computers, copy/fax machines and
drivers’ plans. Supervised and motivating staff to work more effectively by identifying and developing solutions to
problems with performances. Verifiedpayments done by insurance companies were accurate and according to contract
guidelines. Reviewedandexplainedinsurance plans to patients to guarantee full understanding of payment policies and
procedures.
November 1993 to Fortis Heath
January 2004 Miami, Florida
Telecommunication Resource Analyst
Monitored and maintained Avaya PBX hardware and software system; including Automated Call Distribution, Call
Management System and Intuity System. Spearheaded 21 remote sites in troubleshooting remove PBXs & Voicemail
systems. Interfaceddirectly with localand remote vendors to coordinate moves, add or make changes to our local and
remote sites. Proactively monitoredthe voice network system and alerted departments of potential downtime . Created
anddistributedcall accounting andstatisticalreports to Telecommunication Directors. Managed technicians work orders
for accurate and timely executions for internal customers.
Certification
 Definity GRRv6 Administration/Intuity Message Solutions
 CentreVu Call Management System Administration
 Definity Generic 3 Vector Design & ACD
 “Putting the Customer First” (internal with company)
 Bilingual (English & Spanish)
Community Service
 Silver Palms Elementary School – Pembroke Pines, FL
o Provide support to teacher with literacy
o Provide support to school sponsored events
 Flanagan High School – Pembroke Pines, FL
o Vice President of Flanagan Basketball Booster Club / 2009 thru Present
o Fund raising for basketball players via concession sells
o Photograph games for player parent’s archives
 Prime Time Basketball Association – Pembroke Pines, FL
o Provide support during tournaments such as door attendant
o Fund raising for travel team expense via concession sells
 Relay for Life – Pembroke Pines, FL
o Participate or create team to raise funds for American Cancer Society
 Calvary Chapel Sawgrass – Davie, FL
o Volunteer when big events are scheduled
Education
 Broward Community College, Pembroke Pines – August 2000 – January 2002
 Avaya Training Centers, January 1996 – December 1999
 Miami Dade Community College, Miami, FL – August 1991 – January 1993