1. Debbie
Hodgson
192 Leisure Lane
Cedar Creek, Texas 78612
Home: 512-308-1188
Cell: 512-585-2940
DebbieH.Leisure@gmail.com
Career Snapshot
 15 years of commended
performance in key
customer service and
support roles.
 Expert in customer
care/communications,
problem solving,
relationship building and
user training and support.
 Manage implementation,
documentation and
research.
 Specialty in handling
sensitive and confidential
client data.
Awards
 Customer Service Rep
of the Year 2009.
 Deliver on the Promise
of “One Fiserv!”:
Shortened elongated
interactions between
Divisions by implementing
a database to hasten
projects, communications,
and ultimately increase
output.
Computer Skills
 Word, Excel, PowerPoint,
Access, Outlook, HTML.
 Ability to analyze and
process data print streams:
ASCII, EBSDIC, Metacode,
PCL, Generic Line Data,
Post Script.
Education
 AN McCallum High School
Austin
 Attended Austin Community
College 1981
Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence
within high-volume environments that include…
Call Centers  Online Support  Customer Service Desks
Objective
Time-tested, effective and resourceful customer service
professional desires to seek employment where it is possible to
increase customer loyalty and satisfaction, reduce time to close,
and increase team efficiency using over 15 years of customer
service experience. The ability for growth within the organization
is desired.
Key Skills
 World-Class Customer Service
 Troubleshooting/ Problem Solving
 Up-Selling/Sales Support
 Customer Order Fulfillment
 Ability to maintain large client base
 Call Center Operations
 Technical/User Support
 Complaint Handling
 Reports & Documentation
 Client Implementations
Professional Experience
Redi Carpet Customer Support Rep, 2015 to 2016
FISERV EDD-AUSTIN, TX Customer Support Engineer, 1997 to 11/2013
Progressive Insurance,
Austin, TX Customer Service Specialist, 1995 to 1997
Guaranty Federal Bank,
Austin, TX Customer Service Rep, 1994 to 1995
Dataplex,
Austin TX
Examples of duties
performed
 Served as first point of
contact in high-volume
call center/software
company
 Managed over 100 calls
daily
 Managed
implementation of
projects
 Effectively handled
sensitive and
confidential client data
 Researched bank
records for court
subpoenas
 Assessed problem areas
and provided solution
Concierge / Front Desk, 1985 to 1994
 Implemented application procedures
in 43 banks and credit unions for top
strategic client
 Research and recreate software
issues to assist in development of
solutions
 Directly assisted in projects for 2 of
the top 10 strategic clients
 Staffed on-call support on a regular
basis
 Met client’s SLAs while managing
multiple clients simultaneously
 Managed production and monthly
billing of multiple clients
 Implemented and performed special
projects as needed
 Worked with other project areas as
necessary in the completion of tasks