This document is a resume for Lyndsey Mavissakalian. It includes her education, qualifications, work experience, and computer skills. She has a Bachelor's degree in Anthropology from California State University, Long Beach. Her work experience includes roles in customer service, project coordination, and administration spanning over 10 years. She is currently an Implementation Specialist at First Niagara where she provides technical support and project coordinates systems upgrades.

1. 44 Rogers Drive • Cheektowaga, NY 14225 • (716) 785-3972 • lyndseypawlak@yahoo.com
Lyndsey Mavissakalian
Education:
California State University of Long Beach
Bachelor of Arts, Anthropology, May 2008
GPA: 3.017
Summary of Qualifications:
• Able to effectively communicate both verbally and in writing
• Excellent organizational and time management skills
• 10+ years various levels of customer service
• 3+ years technical and sales project coordination experience
Experience:
December 2011-Present First Niagara Lockport, NY
Implementation Specialist
• Second level telephony support, including phone programming, troubleshooting, vendor and carrier
coordination, and internal process and usage training for both TDM systems and Cisco VoIP systems.
• Project coordination for new branch builds, branch consolidations, phone system upgrades for 60+
branches, and conversion to Windows 7 across the footprint from various operating systems.
• Create and document SOP’s from a Logistics standpoint for telephony and consolidation roles.
• Train and oversee contractors in Logistics department.
• Various other miscellaneous tasks, including those outlined below as a contract employee.
June-November 2011 Technisource Lockport, NY
Contract Employee for First Niagara – Service Delivery Coordinator
• Coordinate and process internal technology related requests, including new hire set-ups, product and
service orders, purchase tracking, and employee relocations according to business standards while
utilizing both First Niagara teams and outside vendors.
• Conduct site surveys of acquired HSBC branches across New York and Connecticut to determine
existing and required IT equipment as well as necessary alterations.
February 2010-May 2011 Lakes Shore Savings Bank Fredonia, NY
Teller
• Process a number of transactions in an efficient, timely, and friendly manner.
• Manage the drive-thru facility including supply inventory, federal cash orders, balancing, employee
schedules and audits, corrections, and proper disposal of paperwork.
January 2008-August 2009 McMurray Stern, Inc. Santa Fe Springs, CA
McMurray Stern is the leading distributor of Spacesaver products in Southern California, specializing in high-
density mobile storage. McMurray Stern sells space-planning, design service, and installation of storage
solution products such as shelving and modular millwork to companies such as general contractors, libraries,
medical centers, and police departments.
Project Coordinator – As a project coordinator it was my responsibility to manage and coordinate all
phases of a project after the initial sale is made by the design consultant.
• Act as liaison between client, manufacturer, and McMurray Stern.
• Place purchase orders and check for accuracy against order acknowledgements.
• Track shipments, schedule installations, and confirm all details with clients.
• Prepare submittal documentation for upcoming bids, acquire insurance certificates and any licenses
or permissions necessary prior to installation.
• Perform final inspection with client and sales representation, and then monitor any potential rework

2. 44 Rogers Drive • Cheektowaga, NY 14225 • (716) 785-3972 • lyndseypawlak@yahoo.com
and communicate that progress with the installation team, client, and sales representative.
Administrative Assistant/Receptionist – As a receptionist/administrative assistant I supported the
outside sales team, the accounting department, internal staff, and the executive staff, including the principal
owner of McMurray Stern.
• Responsible for general office tasks including: 4-line phone, fax, mail, UPS and other shipments,
maintain vendor status, lead distribution, processing initial inbound orders, filing, stock office
supplies and maintain product/sample library.
• Coordinate all monthly sales luncheons, all architectural presentation luncheons, and monthly
employee appreciation events.
Computer Skills:
• Proficient in Microsoft Word, Excel, Power Point, and Outlook
References:
References available upon request.