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44 Rogers Drive • Cheektowaga, NY 14225 • (716) 785-3972 • lyndseypawlak@yahoo.com
Lyndsey Mavissakalian
Education:
California State University of Long Beach
Bachelor of Arts, Anthropology, May 2008
GPA: 3.017
Summary of Qualifications:
• Able to effectively communicate both verbally and in writing
• Excellent organizational and time management skills
• 10+ years various levels of customer service
• 3+ years technical and sales project coordination experience
Experience:
December 2011-Present First Niagara Lockport, NY
Implementation Specialist
• Second level telephony support, including phone programming, troubleshooting, vendor and carrier
coordination, and internal process and usage training for both TDM systems and Cisco VoIP systems.
• Project coordination for new branch builds, branch consolidations, phone system upgrades for 60+
branches, and conversion to Windows 7 across the footprint from various operating systems.
• Create and document SOP’s from a Logistics standpoint for telephony and consolidation roles.
• Train and oversee contractors in Logistics department.
• Various other miscellaneous tasks, including those outlined below as a contract employee.
June-November 2011 Technisource Lockport, NY
Contract Employee for First Niagara – Service Delivery Coordinator
• Coordinate and process internal technology related requests, including new hire set-ups, product and
service orders, purchase tracking, and employee relocations according to business standards while
utilizing both First Niagara teams and outside vendors.
• Conduct site surveys of acquired HSBC branches across New York and Connecticut to determine
existing and required IT equipment as well as necessary alterations.
February 2010-May 2011 Lakes Shore Savings Bank Fredonia, NY
Teller
• Process a number of transactions in an efficient, timely, and friendly manner.
• Manage the drive-thru facility including supply inventory, federal cash orders, balancing, employee
schedules and audits, corrections, and proper disposal of paperwork.
January 2008-August 2009 McMurray Stern, Inc. Santa Fe Springs, CA
McMurray Stern is the leading distributor of Spacesaver products in Southern California, specializing in high-
density mobile storage. McMurray Stern sells space-planning, design service, and installation of storage
solution products such as shelving and modular millwork to companies such as general contractors, libraries,
medical centers, and police departments.
Project Coordinator – As a project coordinator it was my responsibility to manage and coordinate all
phases of a project after the initial sale is made by the design consultant.
• Act as liaison between client, manufacturer, and McMurray Stern.
• Place purchase orders and check for accuracy against order acknowledgements.
• Track shipments, schedule installations, and confirm all details with clients.
• Prepare submittal documentation for upcoming bids, acquire insurance certificates and any licenses
or permissions necessary prior to installation.
• Perform final inspection with client and sales representation, and then monitor any potential rework
44 Rogers Drive • Cheektowaga, NY 14225 • (716) 785-3972 • lyndseypawlak@yahoo.com
and communicate that progress with the installation team, client, and sales representative.
Administrative Assistant/Receptionist – As a receptionist/administrative assistant I supported the
outside sales team, the accounting department, internal staff, and the executive staff, including the principal
owner of McMurray Stern.
• Responsible for general office tasks including: 4-line phone, fax, mail, UPS and other shipments,
maintain vendor status, lead distribution, processing initial inbound orders, filing, stock office
supplies and maintain product/sample library.
• Coordinate all monthly sales luncheons, all architectural presentation luncheons, and monthly
employee appreciation events.
Computer Skills:
• Proficient in Microsoft Word, Excel, Power Point, and Outlook
References:
References available upon request.

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Resume2015

  • 1. 44 Rogers Drive • Cheektowaga, NY 14225 • (716) 785-3972 • lyndseypawlak@yahoo.com Lyndsey Mavissakalian Education: California State University of Long Beach Bachelor of Arts, Anthropology, May 2008 GPA: 3.017 Summary of Qualifications: • Able to effectively communicate both verbally and in writing • Excellent organizational and time management skills • 10+ years various levels of customer service • 3+ years technical and sales project coordination experience Experience: December 2011-Present First Niagara Lockport, NY Implementation Specialist • Second level telephony support, including phone programming, troubleshooting, vendor and carrier coordination, and internal process and usage training for both TDM systems and Cisco VoIP systems. • Project coordination for new branch builds, branch consolidations, phone system upgrades for 60+ branches, and conversion to Windows 7 across the footprint from various operating systems. • Create and document SOP’s from a Logistics standpoint for telephony and consolidation roles. • Train and oversee contractors in Logistics department. • Various other miscellaneous tasks, including those outlined below as a contract employee. June-November 2011 Technisource Lockport, NY Contract Employee for First Niagara – Service Delivery Coordinator • Coordinate and process internal technology related requests, including new hire set-ups, product and service orders, purchase tracking, and employee relocations according to business standards while utilizing both First Niagara teams and outside vendors. • Conduct site surveys of acquired HSBC branches across New York and Connecticut to determine existing and required IT equipment as well as necessary alterations. February 2010-May 2011 Lakes Shore Savings Bank Fredonia, NY Teller • Process a number of transactions in an efficient, timely, and friendly manner. • Manage the drive-thru facility including supply inventory, federal cash orders, balancing, employee schedules and audits, corrections, and proper disposal of paperwork. January 2008-August 2009 McMurray Stern, Inc. Santa Fe Springs, CA McMurray Stern is the leading distributor of Spacesaver products in Southern California, specializing in high- density mobile storage. McMurray Stern sells space-planning, design service, and installation of storage solution products such as shelving and modular millwork to companies such as general contractors, libraries, medical centers, and police departments. Project Coordinator – As a project coordinator it was my responsibility to manage and coordinate all phases of a project after the initial sale is made by the design consultant. • Act as liaison between client, manufacturer, and McMurray Stern. • Place purchase orders and check for accuracy against order acknowledgements. • Track shipments, schedule installations, and confirm all details with clients. • Prepare submittal documentation for upcoming bids, acquire insurance certificates and any licenses or permissions necessary prior to installation. • Perform final inspection with client and sales representation, and then monitor any potential rework
  • 2. 44 Rogers Drive • Cheektowaga, NY 14225 • (716) 785-3972 • lyndseypawlak@yahoo.com and communicate that progress with the installation team, client, and sales representative. Administrative Assistant/Receptionist – As a receptionist/administrative assistant I supported the outside sales team, the accounting department, internal staff, and the executive staff, including the principal owner of McMurray Stern. • Responsible for general office tasks including: 4-line phone, fax, mail, UPS and other shipments, maintain vendor status, lead distribution, processing initial inbound orders, filing, stock office supplies and maintain product/sample library. • Coordinate all monthly sales luncheons, all architectural presentation luncheons, and monthly employee appreciation events. Computer Skills: • Proficient in Microsoft Word, Excel, Power Point, and Outlook References: References available upon request.