James Mackenzie is a highly motivated Director of Information Technology based in Lititz, PA. He has over 15 years of experience managing e-commerce technology projects and teams. His core competencies include project management, team leadership, and developing e-commerce solutions. Most recently, he managed a dedicated team providing 10,000 hours of technology services to Sports Authority.

1. JAMES MACKENZIE
2 Eagles Landing Lititz, PA
(717) 572-0941
dutchm@ptd.net
DIRECTOR OF E-COMMERCE INFORMATION TECHNOLOGY
PROFILE
Highly focused and motivated Director of Information Technology, able to work both independently and collaboratively
in a variety of settings, conditions, and environments. Driven to succeed and contribute, able to work with, motivate, and
mentor diverse teams, while leading by example as an individual contributor; willing and able to function in any role
necessary to ensure project success and on-time project delivery. A top director and individual contributor skilled in
developing exceptional client and vendor relationships through personal example and leadership, based on experience,
formal education, strategic market knowledge, and effective technical strategies.
• Able to remain calm in high-pressure situations, a professional and driven individual with both a strong work
ethic and the desire to exceed expectations. Widely recognized as a quick learner and articulate communicator
with excellent organizational and interpersonal skills. Always on schedule and under budget, able to prioritize
and handle multiple tasks while effectively achieving and exceeding both corporate and project goals.
CORE COMPETENCIES
Vertically Integrated eCommerce Solutions • Change Management • Change Control • Process Reengineering •
Exceptional Negotiation Skills • Training
Excellent Communicator • Disaster Recovery and Business Continuance Planning • Budget Management
Process Improvement • Solution Development • Program Design • Performance Optimization
Project Management • Team Leadership • Regulatory Compliance • Management Controls
Enterprise Networking • IT Strategy
PROFESSIONAL EXPERIENCE
eBay Enterprise King of Prussia, PA 2007 – 2015
Technology Services Director
Sports Authority Dedicated Team 2014 – 2015
Managed a dedicated team of project resources committed to delivering on a 10,000 hour portfolio of eCommerce
technology services project hours. Accountable for overall portfolio management to include ideation, estimation, solution
definition and contract execution on a project level as well as serving as the client’s trusted advisor when setting portfolio
priority and determining ROI. Accountable for financial success of the portfolio. Responsible for updating client and
company C level execs on portfolio health on a weekly basis. All projects delivered on time and on/under budget.
Launch Vertical 2013 – 2014
Oversaw onboarding of new accounts to the eBay technology eCommerce platform to include web store, order
management services, warehouse management services, fraud, payment processing, finance and call center operations.
Operated as the primary point of contact for the client. Directly managed the project team which included PM, BA, Dev
and QA roles. Responsible for reporting to C level execs on program and financial status.
West Coast Client Base 2008 – 2013
Successfully oversaw West Coast-based customer portfolio as it related to their eCommerce business strategy and
technology, as well as the direct supervision of approximately 25 technology resources. Consulted with each client within
the portfolio regarding the ideation, architecture, estimation, and execution of strategic initiatives supporting their e-
commerce business.

2. • Portfolio included businesses such as Levi’s, Dockers, Adidas, Charlotte Russe, Quiksilver, Roxy, DC Shoes,
Petsmart, Zales, Gordons, Radio Shack, BCBG Max Azria, Mattel, Speedo and Cost Plus World Market.
Senior Project Manager 2007 – 2008
Conduct and perform all project management activities surrounding and including the upgrade and redesign of existing
web stores and associated back-end functionality.
• Current and successfully completed projects include clients such as Liz Claiborne, Kate Spade, PALM, GNC,
CBS Sports, Adidas, NBA, Aero, and Levi’s.
Cimbrian Lancaster, PA 2001 – 2007
Project Manager
Led all aspects of project to successful completion and delivery to the client, including process management, change
management, requirements gathering, quality assurance, scope control, supervision of project team, all client
communications and interfaces, as well as setting project goals, monitoring project progress, and managing budget.
Established company’s Project Management Office and created process and documentation currently still in use.
Project Highlights and Candidate Achievements
Lancaster County Wide Communication (LCWC) chose Cimbrian to complete a thorough needs assessment, using an
extensive elaboration process resulting in the successful engagement of Cimbrian as a trusted partner and the
development of a custom CAD system using Cimbrian as their vendor of choice.
Candidates Achievements
• Handled contract negotiations with outside vendors.
• Managed total budget in excess of $4,000,000.
• Oversaw outside vendor project deliverables.
• Maintained an iterative development process.
Pennsylvania Department of Treasury
Cimbrian assisted the Pennsylvania Department of Treasury to migrate existing treasury applications from their
mainframe to a fully integrated .NET web-based system, resulting in four developed applications including allocation of
state budget, processing of payment requests from other state agencies, approval of said requests using a work flow and
review system, and the physical accounting of all successfully complete payment requests. In their totality these projects
compromised a custom enterprise resource planning (ERP) system enabling the government to maintain their books
across the commonwealth.
Achievements
• Gathered requirements from user group with limited understanding of their current system and business rules.
• Ensured project and team continuity despite untimely turnover of personnel in key project roles.
• Maintained an excellent client relationship through administration and director changes.
• Professionally and personally led product demonstrations of each delivered application.
• Introduced client to an iterative project methodology and implemented it successfully.
• Delivered each project on time and under budget.
• Handled a total budget in excess of $4,000,000.
• Managed application support post delivery.
Pennsylvania Department of Revenue
Cimbrian managed migration of Pennsylvania Lottery’s web initiative from their existing platform onto Cimbrian’s own
portal-based content and site management product, DSF. During and after migration Cimbrian developed custom
applications within DSF accounting for the organization’s unique business, marketing, and security needs. Currently the
site handles approximately 2,800,000 Internet hits daily.

3. Candidate’s Achievements
• Maintained relationship with Lottery, ensuring site needs are met in their ever-changing business environment
including ongoing initiatives reflecting the Lottery’s new product offerings and marketing initiatives.
• Worked collaboratively with Lottery personnel and outside marketing agencies, ensuring all programs and needs
were accounted for in the new site.
• Developed custom applications ensuring secure online reporting of Pennsylvania lottery results in a timely
manner.
• Managed migration of the site and its resources to an efficient hosting facility handling increased daily traffic.
• Professionally and personally provided 24 / 7 on-call support to client and hosting facility.
Perkiomen Valley School District (PVSD)
PVSD selected Cimbrian to develop a trio of custom web applications to enhance communication between the district’s
educators, students, parents, and administrators. Developed applications included: a Student Health application making
student immunization records and visit records available online in a secure, shared environment, a student Personalized
Learning Record allowing teachers, counselors, and administrators to record observations and test results for each
student, better meeting student needs in their academic careers, and an Emergency Form storing relevant emergency
contact information. Each application interfaced with existing PVSD Tennex-based mainframe applications.
• Assembled and led an eight-person team in three projects spanning 14 months.
• Monitored, managed, and maintained client expectations, project scope, and schedule within limited client
budget.
• Managed user group needs and expectations within a highly politicized environment.
• Provided application support to the client.
• Delivered each project on time and under budget.
• Handled application support post-delivery.
Dynamic Site Framework (DSF) Product Manager
Managed all aspects of the product group, including service releases, quotations and proposals for new business, support
and service of existing business, and training and professional development of the Dynamic Site Framework (DSF) staff.
Oversaw evolution of DSF product ensuring continued viability in the market. Dynamic Site Framework (DSF) is
Cimbrian’s enterprise-level, portal-based content, and site management solution. Currently the software is the standard
for the Commonwealth of Pennsylvania, and the State of Connecticut, as well as the District of Columbia.
• Planned, managed, and delivered the first profitable DSF service release in company’s history, with each service
release and since has been managed profitably.
• Significantly improved site migration productivity within four months by 85%.
Bird In Hand Farms, Inc. Lancaster, PA 1996 –
2001
Sales Representative
Tyson Foods New Holland, PA 1992–
1996
Supervisor of Quality Assurance Labs
Plant Quality Assurance Supervisor
EDUCATION
Bachelor of Science Business of Administration, Management Concentration
Millersville University Millersville, PA
Associate of Arts, Liberal Arts
Wesley College Dover, DE
PMI Fundamentals of Project Management
Project Management Institute

4. TECHNICAL SUMMARY
Microsoft Word, Excel, Microsoft Project, SharePoint, Filenet, PowerPoint, Visio, Outlook,
Rational Portfolio Manager, Trackit, JDA, .NET Framework, SQL, Daptiv, Quality Center
Dynamic Site Framework, Visual Intercept, Adobe Acrobat, AS400, Java, Jira