Shane Hale has experience in both food service and customer service roles. He has a background in tasks like food preparation, cash handling, customer interaction, and maintaining clean and sanitary work environments. Hale aims to help companies achieve their goals through dedicated, vigorous work and a friendly, energetic approach to serving customers.

1. Shane Hale
Summary
Reliable and enthusiastic worker with a background in both the food and customer service- oriented industries.
Experience working as a high-performance team member, in fast paced and challenging environments. Friendly and
energetic with exceptional communication, organization and time- management abilities. Dedicated and willing to work
vigorously to achieve the company's goals and help elevate it's production.
Highlights
Trained in food safety guidelines
Courtesy Training
Excellent customer service
Verbal communication
Cash register operation
Accurate cash handling
Food and beverage handling expert
Strong customer relationship builder
Ability to handle fast-paced environment
Math calculations aptitude
Ability to handle/resolve problems
High level of cleanly kitchen maintenance
Uses proper sanitation practices
Various knowledge of basic food preparation
Sandwich preparation experience
Meat slicing expertise
Strong restaurant serving experience
Team-oriented
Willing to work under pressure
Able to lift heavy items and objects regularly
Able to work with hands and stand for long periods
of time continuously
Consistently complies with polices and procedures
Courteous and professional demeanor
Flexible and adaptable
Service-oriented
Organizational skills
Interpersonal skills
Well groomed
Time management
Reliable, punctual and committed to customer
service
Experience
Waiter; Bus Boy; Food Runner
July 2014 to March 2015
El Sol Azteca － Ashburn, VA
Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as
needed. Checked patron's identification to ensure that they met minimum age requirements for consumption of alcoholic
beverages. Checked the quantity and quality of received products. Cleaned bars, work areas, and tables. Managed
kitchen operations. for high grossing, fast-paced fair concession kitchen. Greeted customers in the restaurant, took and
rang up orders, handled payment and thanked customers. Informed patrons of establishment specialties and features.
Inspected dining and serving areas to ensure cleanliness and proper setup. Loaded dishwashers and hand-washed items
such as pots, pans, knives, etc. Located items requested by customers. Performed serving, cleaning and stocking duties in
establishment. Stored clean equipment and utensils. Transferred supplies and equipment between storage and work
areas. Used all food handling standards. Wrote patron's food orders on order slips, memorized orders, comments, and
complaints. Complied with scheduled kitchen sanitation and ensured all standards and practices were met. Maintained
contact with kitchen staff, management, serving staff and customers. Monitored food distribution, ensured meals were
delivered to the correct recipients and that guidelines for special diets were followed. Notified kitchen personnel of
shortages or special orders. Observed diners to anticipate any additional needs and respond to requests. Provided guests
with menus and product details. Removed trays and stacked dishes for return to kitchen. Sorted and removed trash,
20164 Boxwood Place, Ashburn VA 20147
Home: 703-477-4975 - Cell: 571-213-2387 - shane.hale32@gmail.com

2. placing it in designated pickup areas. Assisted guests with placing orders in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional
service by greeting and serving customers in a timely, friendly manner. Suggested additional items to customers, as
appropriate, to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered
questions about menu selections and made recommendations when requested. Effectively communicated with kitchen
staff regarding customer allergies, dietary needs and other special requests. Completed closing duties, including
restocking items and closing out the cash drawer. Consistently adhered to quality expectations and standards. Delivered
an exceptional dining experience with friendly, fast service. Accurately recorded orders and partnered with team
members to serve food and beverages that exceeded guest's expectations. Routinely cleaned table settings, glassware,
windowsills, carpets, counters, floors, storage areas and service refrigerators. Protected the business by confirming legal
drinking age and discontinuing service to intoxicated guests. Regularly inquired about member or guest satisfaction,
anticipated additional needs and fulfilled further requests. Correctly calculated charges, issued bills and collected
payments. Performed table-side food preparation. Maintained a professional tone at all times, including during peak rush
hours. Received frequent customer compliments for going above and beyond normal duties.
Sandwich Artist
February 2014 to June 2014
Subway － Richmond, VA
Accepted payment from customers and made change as necessary. Assisted co-workers. Checked the quanity and
quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order
transaction area. Cleaned and prepared various foods for cooking or serving. Cleaned up spilled food, drink and broken
dishes and removed empty trash. Responsible for daily set up and shutdown of stations. Greeted customers in the
restaurant, took and rang up orders, handled payment and thanked customers. Kept drink stations clean and ready for
service. Loaded dishwashers and hand-washed items such as serving trays, pans, and knives. Performed serving,
cleaning and stocking duties in establishment. Portioned and wrapped food. Prepared food items such as sandwiches,
salads, soups and beverages. Prepared meals following recipe or verbal instructions. Stocked and rotated products,
stocked supplies and paper goods in a timely basis. Stocked cabinets and serving areas with condiments and refilled
condiment container. Transferred Supplies and equipment between storage and work areas. Communicated with
customers regarding orders, comments, and complaints. Complied with scheduled kitchen sanitation and ensured all
standards and practices were met. Delivered exceptional service by greeting and serving customers in a timely, friendly
manner. Suggested additional items to customers, as appropriate, to increase restaurant sales. Answered questions about
menu selections and made recommendations when requested. Completed closing duties, including restocking items and
closing out the cash drawer. Consistently adhered to quality expectations and standards. Delivered an exceptional dining
experience with friendly, fast service. Maintained a professional tone at all times, including during peak rush hours.
Received frequent customer compliments for going above and beyond normal duties.
Education
Stone Bridge High School － Ashburn, VA, USA