1. MelvinE.Bueno
31-73rd
Street 1st Fl.
North Bergen N.J. 07047
551-404-8510
mbueno232008@gmail.com
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Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-
service experience in a challenging environment to achieve the corporate goals.
Professional Experience
Laling Trucking Fairview, N.J. 2007-2016
Loader – responsible for quality control, quality assurance, safety, and accurate loading of freight.
Navigator – responsible for mapping best truck routes using GPS navigation and trucker maps.
Assisted truck driver by performing any combination of following tasks: Loads and unloads vehicles by
hand or by use of hand truck or dolly. Padded, stacked, and secured items in position on truck to prevent
damage during shipment. Delivered and stacked merchandise on customer's premises. Collected payment
and obtained receipt for goods.
Home Fix Inc. South Orange, N.J. 2003-2007
Service Representative – Provide excellent customer service for inbound and outbound queue.
Answer calls and respond to emails. Handle customer inquiries both telephonically and by email
Research required information using available resources. Manage and resolve customer complaints
Provide customers with product and service information. Enter new customer information into system
Update existing customer information. Process orders, forms and applications
Identify and escalate priority issue. Route calls to appropriate resource. Follow up customer calls where
necessary. Document all call information according to standard operating procedure. Complete call logs
produce call reports
Lecter’s Incorporated. Harrison, N.J. 1998-2003
Unit Control Assistant Manager
Assisted three department managers maintain and distribute financial reports. Maintained records and
reports that were required to ensure accurate accounting and bookkeeping. Sorted, stamped and processed
incoming and outgoing mail and faxes. Confirmed, and accounted all incoming orders for accuracy.
Tracked all outgoing deliveries. Maintained internal database to reflect up to date information on orders
and deliveries.
Education, Hudson County Community College, Associates Degree in Accounting 2007