my resume

1. Tasvir A R Chowdhury
Apt# A3, Lilac Apartments
House# 59/1, Road# 15(A)
Dhanmondi R/A
Dhaka 1209
Phone: +880-1738106282, +880-1911310389
tasvir@accordltd.net; tasvirchowdhury@hotmail.com
Email:
Painting, music, scouting, debating, football, camping and hiking.
Interests:
Zia's Art Gallery, BAFA Music Academy, AIESEC, NSU-Social Club, MBA Club.
Membership:
CAREER OBJECTIVE:
A challenging full-time top level managerial position in a dynamic and progressive company where my
potentials and innovative capabilities can be efficiently utilized. A hardworking and truly committed
individual now seeking an opportunity to engage in your organization.
SUMMARY OF QUALIFICATIONS
 An energetic and high spirited individual with strong knowledge of leadership qualities
and solid marketing & management skills, demonstrated proficiency in leading and
mentoring individuals to maximize levels of productivity, while forming cohesive team
environments.
 Analytical thinker consistently resolving ongoing issues or obstacles, often called upon to
consult on problem solving that have eluded resolution by others.
 In-depth knowledge in Public Relations, strong oratory skills, excels in face to face
problem-solving with clients and on spot decision making capabilities.
 Outstanding interpersonal & team playing potential in coordinating and organizing
successful event management and promotional campaigns.
 Exceptional competitive edge over dynamics of marketing strategy planning, product and
service development using forecasting tools, market research, trend analysis and
feasibility study.
 Expertise on selling and remarkable convincing power through proper understanding of
consumer psychology.
TECHNICAL EXPERTISE, TRAININGS & ACHIEVEMENTS
 Bilingual Proficiency: English, Bangla, Hindi and German.
 Database: Oracle, Access, SQL, a bit of relational database design
 Software: Crystal Report, MS. Office, Adobe Photoshop, JAVA, etc.
 Platforms: Windows XP, Windows 2000
 Hardware: PCs, Peripherals, Networking architecture
• Trainings:
 Team building workshop - 22nd-23rd Oct’07 - Sensei Lanka Pvt Ltd
 Career Excellence - 20th- 21st Sep’06 - CEC, Bangladesh.
 I Take Charge – 06th -7th Mar’06 – Rapport BD Ltd
 Customer Care Excellence – 10th-11th Sep’05 – Sensei Lanka Pvt Ltd
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CV of Tasvir A R Chowdhury

2.  Effective Communications – 11th-14th Nov’03 – BATB
 Research & Survey - 07th-10th Oct’03 - BATB
• Achievements:
• Assigned to maintain large key Banglalink corporate clients/accounts
• Lead vast quality network expansion in major commercial areas
• SSU Tiger of June 2005 – Employee of the month in activation department (SSU)
• Assigned to critical problem solving tasks and special projects by the line manager
• Held the position of Care Centre in-Charge in Gulshan Care Centre
EXPERIENCE
2011-2012. Magnum Steel Industries Limited (MSIL).
Designation: Senior Manager – Planning & Development
Responsibilities:
o Develop, design and monitor overall company and business strategy with proper marketing and
distribution channel implementation for both local & foreign markets.
o Set total sales target and business development plans with clientele selection and constant
evaluation technique of its customers with satisfaction as well in terms of retention with growth.
o Identify, analyze and penetrate new target markets increasing sales volume as well as collection
and also product range evaluation time to time with in-depth market research and intelligence
supervision.
o Co-ordinate, supervise & monitor revenue generation and profit maximization and capital
budgeting with related logistic & other support with top management and staff.
o Maintain strong & effective customer relationships and support to distributors & retailers.
o Maintain warm liaison with foreign buyers regarding its global trading (EXIM) activities.
o Ensure maximum & optimal level of stakeholder & stockholder satisfaction through profit
maximization and revenue generation with steady growth of the company.
2010-2011. Accord Associates Limited (AA).
Designation: General Manager (GM)
Responsibilities:
o Develop, design and monitor overall company and business strategy with proper marketing and
distribution channel implementation for both local & foreign markets.
o Set total sales target and business development plans with clientele selection and constant
evaluation technique of its customers with satisfaction as well in terms of retention with growth.
o Identify, analyze and penetrate new target markets increasing sales volume as well as collection
and also product range evaluation time to time with in-depth market research and intelligence
supervision.
o Co-ordinate, supervise & monitor revenue generation and profit maximization and capital
budgeting with related logistic & other support with top management and staff.
o Maintain strong & effective customer relationships and support to distributors & retailers.
o Maintain warm liaison with foreign buyers regarding its global trading (EXIM) activities.
o Ensure maximum & optimal level of stakeholder & stockholder satisfaction through profit
maximization and revenue generation with steady growth of the company.
2007-2010. Banglalink (Orascom Telecom Bangladesh Ltd).
Designation: Zonal Customer Care Manager (ZCCM), Customer Operations, CCD
Responsibilities:
o Develop, design and launch Banglalink Service Point (BSP) and supervise various Banglalink Points
(BP) in different areas to provide customer service
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CV of Tasvir A R Chowdhury

3. o Recruit, train and execute staff to operate at BSPs & BPs to provide services
o Identify, raise, conduct network testing survey as defined and resolve them
o Co-ordinate, supervise & monitor quality related aspects & logistic support to the mentioned
points
o Maintain relationship and support to distributors & retailers of Banglalink
o Identify key customer operations and co-ordinate various promotional & variation of different
Banglalink product & services and campaigns.
o Ensure maximum level of customer satisfaction of overall personal & commercial customer base
of Banglalink.
2006-2007. Banglalink (Orascom Telecom Bangladesh Ltd).
Designation: Enterprise Relationship Manager (ERM), Corporate Care, CCD
Responsibilities:
o Developed corporate relationship building and rapport development with different large
corporation, high value individuals, partner companies, high value call centers & SME giving full
telecom support.
o Monitored and updated accounts for collection of bills and follow-up with account contact person
for timely payments
o Conducted network testing survey as defined and resolve them
o Monthly reconciliation of accounts and mobile numbers and promotion new product and services
along with other value added services
o Provided personalized services at customer’s premise
o Arranged special events / get together parties for Corporate Customers
o Ensured maximum level of customer satisfaction of our high revenue postpaid customer base of
Banglalink.
2005-2006. Banglalink (Orascom Telecom Bangladesh Ltd).
Designation: Customer Care Specialist, Gulshan Care Center, CCD
Responsibilities:
o Counseled and solved problems for customer and Customer care Staff
o Managed center walk-in processes and procedural flow
o Ensured achievement of required Customer Care Standards
o Ensured implementation of Customer Service Policies and Procedures
o Conducted product briefing and training of staffs according to the requirements
o Evaluated team players performance providing guidance for continuous improvement on
strengths and weaknesses
o Prepared daily & monthly care center activity reports to the management along with SIM stock
maintenance.
o Ensured smooth and uninterrupted operation of day to day activities
2004-2005. Capital Paper & Pulp Industries Ltd.
Designation: MIS Coordinator, IT Dept.
Responsibilities:
o Responsible for building the overall integrated information system (IS) via intranet and internet.
o Designed the networking base working as the backbone for IS.
o Developed the web and mail server domain for external communication.
o Documentation of the IT Process along with other departments
o Decided the necessary H/W and S/W that fulfills the organizational needs and departmental
objectives
o Selected and implemented the most adequate business solution as per business requirements
o Managed IT and other departments logistics
2002-2003. Accord Associates Limited (AA).
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CV of Tasvir A R Chowdhury

4. Designation: Marketing Executive, Marketing Dept.
Responsibilities:
o Prepared effective marketing strategy and sales plan for individual products
o Performed competitive market analysis and feasibility study
o Developed and designed brand communication strategy of new product and promotion
o Developed and drive the distribution strategy and alternative channels
o Selected, developed and lead the commercial sales team in the market
o Responsible for achieving the sales and revenue targets
o Monitored product success and suggest improvements
o Maintained proper relationship with vendors and manages delivery schedules and quality
2003-2003. Internship, British American Tobacco, Bangladesh (BATB)
2001- 2002. Strategic Advisor, Dhaka Billiard Centre (part-time)
1999-2000. Assistant Software Specialist, IS Pros Ltd. (part-time)
EDUCATION (Academics)
North South University
Masters of Business Administration (MBA)
Marketing
GPA-3.0/4.0
North South University
Bachelors of Business Administration (BBA) – (dual major)
Marketing & Management Information System (MIS)
GPA-3.0/4.0
Ordinary Level Examination, University of London
Maple Leaf International School
GPA-3.6/4.0
Honors- Scholarship from Class-V till O’Levels
REFERENCE
Personal and Professional references will gladly be furnished upon request.
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CV of Tasvir A R Chowdhury