1. MINU CHACKO
Sheikh Rashid Bin Saeed Al Maktoum Street
Abu Dhabi, UAE
: +971 56 391 2643
: minu.hilton@gmail.com
: linkedin.com/minuchacko
CAREER OBJECTIVE
Looking for the position that utilizes my front desk supervisory experience and skills for the benefit of organization.
SUMMARY
Extremely talented Front Office Supervisor with four years experience in providing quality guest service within the
guidelines specified by the hotel management; overseeing all Front Office operations, (Front Desk, PBX, Concierge, Bell,
Door, and Valet Services); setting and maintaining high level of guest service; providing support for the line staff;
providing training, coaching, counseling, and disciplining of all the front office shift employees.
PROFESSIONAL EXPERIENCE
Hilton Capital Grand Front Office Supervisor
 Oversee and supervise all duties performed by all Front Office employees.
 Responsible for hotel operation during the absence of Front Office Manager /
Duty Manager / Night Manager.
 Ensure proper inventory controls, working with Sales and Reservations to
ensure maximum selling potential and house balance.
 Coach, counsel and discipline employees when necessary, using proper
documentation and proper techniques.
 Night Auditing, reviewing all the cashiers closing bill & Credit cards accounting,
analyzing and updating the room’s revenue report.
 Handling Overbooking situations
 Maintain effective communication with all related department to ensure a
smooth service delivery
 Up selling, cross selling.
 Responsible for cash inventory, cashing cheques and bills of exchange in foreign
currencies for hotel guest in accordance with the credit policy.
 Maintain an up to date knowledge of the hotel and local services, supply
information and respond to guest queries
Hilton Hotel & Doubletree by Hilton Cluster Front Office Agent
 Offering assistance to guests and provide every essential thing to create loyal
and happy guests.
 Performing front as well as back of house duties for the satisfaction of every
guest, ability to handle multiple tasks or responsibilities.
 Organizing, making and canceling reservation bills and offering occasional valet
parking and providing bell service and delivery.
 Providing guests fast, friendly and efficient service while managing guests on
telephone as well as in front of me.
 Assisting supervisor/managers with their tasks as well as completing essential
reports.
Abu Dhabi, UAE
Oct '13 - Aug '15
Ras Al Khaimah, UAE
Nov '11 -Oct '15

2. EDUCATIONAL QUALIFICATION LANGUAGES
MAHATMA GANDHI UNIVERSITY, Kerala, India 2008-2011
Bachelor of Arts in English Literature
AIR HOSTESS ACADEMY, Karnataka, India 2007-2008
Diploma in Aviation & Hospitality Management
S.B HIGHER SECONDAY SCHOOL, Kerala, India March 2007
Pre-university in Computer Science
CERTIFICATIONS AWARDS & HONORS
● Certificate in Galileo and Fidelio Training
● Certificate in First Aid (DCAS)
● Certificate in Train the trainer & Leadership
● Certificate in TSA
● Certificate in Manager's Development Program LVL 1
STRENGTH & SKILLS
 Communication
 Teamwork
 Strong Customer service
 Problem Solving
 Flexibility & Time keeping
 Computer & Technical skills
 Ability to work under pressure
PERSONAL DETAILS
Year of birth - 1
st
June 1990
Nationality - Indian
Passport No. - G 4575750
Sex - Male
Marital status - Single
Driving License - Issued by UAE
REFERENCES
*Available upon request.
MINU CHACKO
English - Fluent
German - beginner
Hindi - Basic
Malayalam - Mother Tongue
Tamil - Speak
● Participated in state level music competition
● Top 3 up seller of the month (multiple times)
● Team member of the month, March 2014
● Team member of the year nominee 2014.
● Star bonds / Recognition (multiple times)