Sunish Thomas Cherian is applying for a reception or customer service position. He has over 5 years of experience in customer service roles in the UAE and India. His past roles include service officer, cash desk clerk, customer service representative, human resources executive, and customer care representative. He is proficient in English, Hindi, Arabic, Malayalam, and Kannada.

1. SUNISH THOMAS CHERIAN
+971-52-2881630, thomas_sunish@yahoo.co.in
POSITION APPLIED FOR: RECEPTION /CUSTOMER SERVICE
Objective
To seek a motivating career in an organization that offers the best opportunity to incorporate my ardent
communication / inter-personal blended with my technical skills thereby fostering a ‘Winning culture’
towards the organization’s primary goals and objectives.
Professional Work Summary
1 Name of the Organization - UAE EXCHANGE
Location - DUBAI, ABU DHABI
Role : SERVICE OFFICER, CASH DESK CLERK
Presently working as SINGLE WINDOW CASHIER for UAE EXCHANGE LLC for 2
years.
Responsibilities : Dealing with Customer service and handling customers related to
Salary Disbursal ( Smart pay), Dealing with Foreign Currencies, processing Bill Payments ( DU,
ETISALAT), Bank transactions to countries in INDIA, PAKISTAN, BANGLADESH,
PHILIPPINES, EL SELVADOR, COLOMBIA, NEPAL, SRI-LANKA, UNITED STATES ,UNITED
KINGDOM, SAUDI ARABIA, NETHERLANDS, UGANDA,KYRGISTAN, UZBEKISTAN, RUSSIA,
MOROCCO, LEBANON.
1. Dealing with NATIONAL BONDS , FIRST GULF BANK Certificates
2. Selling & Reloading GO CASH CARDS.
3. Opening NRE ACCOUNTS to process transactions from UAE for Non Resident Indians
4. XPRESS MONEY transactions made proceeded and is readily made available to respective
destinations in minutes
2 Name of the Organization - AEGIS
Location – Bangalore, India
Role – Customer Service Representative
Period – 1 year
Responsibilities
 Taking initiative & capable of working independently for SPIRIT AIRLINES
 Energetic with excellent time management skills meeting deadlines without compromising on
quality
 Handled people of diverse nationalities and appreciated for
being a team player. Maintained high level of customer satisfaction by providing value-
added services to clientele and coordinated with senior management

2. 3 Name of the Organization - INDIAA CALLING ( BPO Company)
Location - Bangalore, India
Role - Human Resource Executive / Coordinator
Period – 1 YEAR
Responsibilities:
 To interview and select the required candidates
 Recruiting Candidates for the designated jobs
 Scrutinize and analyze candidates for their abilities and enable them to meet their
requirements
 Solving candidate’s issues and helping them to join appropriate working environments
 Ensuring service oriented issues related to the product
 Contribution in effective strategies for screening and recruitment
 Participate in Leadership initiatives
4 Name of the Organization - ADITYA BIRLA MINACS
Location – Bangalore, India
Role – Customer Care Representative
Period – 6 months
Responsibilities
 Attend calls for a US-based process and handle Customer problems and ensure service oriented
issues related to the product
 Process detailed notifications related to the new launches of latest mobiles (CRICKET
SMART PHONES ) like Android Smart phones, Apple I series, Blackberry curve, Samsung
Vitality series
 To provide information related to Special features and strategic services like Tri band series,
flex bucket, modem instructions, Coverage maps
 Direct the customers to the nearest Cricket owned stores and authorized dealers near to their
close venues
 Follow up the feedback of the customers and forward detailed responses to the top level
management.
Computer Skill-Set
 Operating Systems - Windows XP/7
 MS Office applications - MS Word, MS Excel, Powerpoint 2007 suite
 Front-End tools – Visual Basic 6.0
 Back-End tools– MS SQL Server 2007, RDBMS
 Design tools - Adobe Photoshop
 Tally ERP 9.0
Enhanced Skill-Set
 Possess excellent interpersonal, communication and management skills

3.  Can work independently and together as a team thereby enhancing team-spirit
 Zealous and dedicated to provide customer service and ensure quality of the deliverables
 Capable of delegating tasks to team members and supervising them on a regular basis thereby
ensuring the project objectives are achieved
 Participated and won several competitions for ‘Vocal music (light-music) at school and college
level including appearing for INDIAN IDOL Audition in 2007
Educational Qualification
Degree/School equivalent Institute Year of graduation
BCOM ( Bachelor of
Commerce )
CITY COLLEGE, Bangalore,
India
JULY 2008
12th
( CBSE ) INDIAN ISLAHI ISLAMIC
SCHOOL, Abu Dhabi
MARCH 2005
10th
( CBSE ) INDIAN ISLAHI ISLAMIC
SCHOOL, Abu Dhabi
MARCH 2003
Personal Information
MARITAL STATUS : SINGLE
SEX : MALE
RELIGION : CHRISTIAN
ADDRESS : HAZZA BIN ZAYED STREET
OPPOSITE TO AL WAHDA MALL
ABU DHABI
U A E
Linguistic Proficiency
ENGLISH, HINDI, ARABIC, MALAYALAM, KANNADA
Hobbies
Singing, Listening to Music, Watching TV, Playing Chess, Basketball, Volleyball, Badminton
I hereby declare that all the above mentioned information are true and correct
to the the best of my knowledge and belief

4. Place : Abu Dhabi SUNISH THOMAS CHERIAN
Date : 22-03-2015