1. RAJAT ARORA
Mobile: +91- 9268684004 E-mail: rajatarora867@gmail.com
LinkedIn Profile - https://in.linkedin.com/pub/rajat-arora/35/615/711
Address: - H-1/93, Vikas Puri - 110018
Seeking assignments in Supply Chain, Logistics, & Operations with an organization of
repute
SYNOPSIS
 Strong creative & inventive skills with a flexible and detail oriented attitude.
 Expertise in developing marketing plan and its execution & competitor and market analysis.
 Strong Interpersonal Skills and ability to quickly develop an effective network of relationships across
the businesses.
 An effective communicator and team leader with proven team building and management abilities.
Professional Qualification
• Bachelors of Commerce from Dr. Bhim Rao Ambedkar University, Agra (2008)
• Proficient at usage of computer
• Well versed with MS-excel (V-lookup, H-lookup, Pivot table, Reference formulas etc.), MS-
word, MS-outlook, MS-powerpoint.
Education & Credentials
• High School form U.P. BOARD in 2003
• Intermediate from U.P. BOARD in 2005
Employment details
• Employer: Snapdeal.com
• Designation: Senior Executive Logistics (Supply Chain)
• Process: Supply Chain
• Duration: 11 Months (From Sep 2014 till date)
• Key Responsible Area:
 Delivery TAT Adherence-Getting Shipments delivered Within EDD.
 Overall Closure of Shipments-To track and trace all shipments till closure.
 NDR Conversion-Maximum conversion of undelivered cases to delivery as per NDR.
 Complaints Resolution -Complaints closure within SLA- Resolve maximum complaints within SLA.
 Resolve Operational Issues-Issues raised by Courier and Customer service team should get resolved
on Priority.
 Responsible for individually managing the project for establishing the supply chain (outbound) of all the
products in All India.
 Escalations- Handle escalations by Courier and Customer.
 Maintaining MIS, with daily reporting bearing on Dispatching, Scheduling, Region Sales and
Reconciliation.

2.  Operations- Responsible for establishing last mile delivery operation, same day pick-up and same day
delivery operation and open delivery operations
 Optimize operational efficiency and Services Delivery through strong monitoring and reviewing
mechanisms
 Coordinating with courier partners (Delhivery, Go javas, Xpressbees etc.) for regular pickups
• Employer: Jabong.com
• Designation: MIS & Logistic
• Process: MIS & Logistic
• Duration: 14 Months (From June 2013 to Sep 2014)
• Key Responsible Area:
 Prepare MIS Report.
 Well knowledge of reverse Logistics.
 Handling reverse pickup logistic those to damage product/ incorrect/ customer’s not
satisfaction.
 After arranging the reverse pickup / resolve the queries like refund or replacement.
 Define which can the expedite the reverse pickup like Go Javas, Blue Dart, DTDC, Ecom,
Delhi Very, ETC.
 Arranging the reverse pickup on timely
 Check serviceable area according to Pin code.
• Employer: Smart Fincon PVT LTD (postmygreetings.com)
• Designation: Logistics In charge
• Process: Logistics
• Duration: 1 year (From June 2012 till may 2013)
• Key Responsible Area:
 Check serviceable area according to Pin code.
 Arrange delivery on time as per Customer Request
 Arrange all kind of Packing
 Send MIS Report on Daily basis.
 Maintain Incoming and Outgoing loads.
 Prepare Inventory according to Orders.
 P.A.N. India Dispatching.
• Employer: Bharat Business Channel LTD. (Videocon D2H)
• Designation: SME (Subject Matter Expert)
• Process: Operation
• Duration: 2 year (From April 2010 till May 2012)
• Key Responsible Area:
 Handling On Job Training Batches
 Participation in Call Calibration.
 Daily Briefings and Feedback.
 Sound knowledge of Operation software.
 Interaction with dealers/distributors/sales personnel/ISPs/Support team for new
Installation, Activation and Retention
 Preparing Dashboard on daily basis.(PAN India)
 Calls audit on daily basis.

3. Personal Details
Date of Birth : 7th July’1988
Marital Status : Married
Hobbies : Bike Riding, Movies, Cricket, Net Surfing & Chatting
I hereby declare that the above information is true to the best of my knowledge and if given a chance can
show off the best I have in me.
Date RAJAT ARORA