1. Graduate in Business Administration with a keen interest and work experience in the Service
Sector. 75% Visually Challenged since September 2014.
CORE COMPETENCIES
✓ A Keen Attitude to learn and discern
✓ Task oriented and able to work under defined work parameters
✓ Absolute team player and also capable of leading through example
✓ Adaptable
WORK EXPERIENCE POST LOSING EYESIGHT
TECH MAHINDRA BUSINESS SOLUTIONS, MALAD (W), MUMBAI
Post : Customer Relationship Advisor (3 Care Post Pay, United Kingdom)
Duration : 24th
September 2020 till 10th
November 2020 (3 Months)
Job Responsibilities
• To provide customer support by helping customers understand their billing,
activation, deactivation of services & other service requests.
• Provide First Call Resolution & Avoid Repeat Calls
WHITECROW RESEARCH PVT. LTD., POWAI, MUMBAI
Post : HR Researcher APAC Region
Duration : 22nd
October 2018 till July 2020 ( 1 Year, 10 Months)
Key Responsibilities
➢ To scout the market as per client requirements for the right talent through cold
calling, collecting business intelligence and mapping activities.
SPECIAL TRAINING AFTER LOSING EYESIGHT
National Association for the Blind , Munbai
Duration : 4th June 2018 to 12th September 2018
Course: Rehabilitation training for people with late blindness.
Subjects covered
• Mobility – Using the White Cane
• Braille – writing & reading
• Using computers with Screen-readers ( NVDA & JAWS),
• Physical Education
• Domestic Science.
Achievements
• Achieved 2nd place in overall performance of the batch.
2. KEONICS at Snehadeep Trust for the Disabled
Duration: 3rd July 2017 to 30th December 2017
Course : Office Automation.
Topics '
• Screen-reader softwares – Non-Visual Desktop Access (NVDA) & Job Access with Speach
(JAWS)
• Using NVDA & JAWS in Microsoft Office Word, Excel, Outlook, PowerPoint & Internet.
Grade Secured: A
WORK EXPERIENCE BEFORE LOSING EYESIGHT
TATA CONSULTANCY SERVICES, POWAI, MUMBAI.
Post : Senior Process Associate (Telstra Australia)
Duration : 27th
May 2014 till Aug 2014 ( 4 Months)
Job Responsibilities
• Case Manager for Held Order Management for Telstra, Australia. Handling
incoming calls and out-calling customers to inform them about the status of their
orders and offering interim options as per TIO guidelines.
TECH MAHINDRA BUSINESS SOLUTIONS (formerly HUTCHISON 3 GLOBAL
SERVICES PVT LTD) , MALAD (W), MUMBAI
Post : Customer Relationship Advisor (3 Care & Vodafone Australia)
Duration : 01st
March 2011 till 21st May 2014 (3 Years, 3 Months)
Job Responsibilities
• To provide customer support by helping customers understand their billing,
activation, deactivation of services & other service requests.
• Provide First Call Resolution & Avoid Repeat Calls
Achievements
• 100% FCR & CSAT for the months of April – May 2012
INDITRAVEL PVT. LTD (@VIVANTA BY TAJ), PANAJI, GOA
Post : Travel Executive
Duration : 15th
May 2009 till 20th
Feburary 2011 ( 1 Year, 10 Months)
Job Responsibilities
• To plan & book travel arrangements and design tour itinerary for in-house guests.
Plan and execute travel arrangements of conferences for their arrival and departure
as per fight details provided.
• Coordinating with Operators and ensuring smooth functionality of the travel desk.
3. ACADEMICS
Professional Qualifications
Educational Qualification
KEY ACHIEVEMENTS WHILE IN COLLEGE
➢ April 2006: Secured the Second Place in the TYBBA Exams held in March 2006
➢ Febuary 2006: Secured the 2nd
place for the Management Simulation Game which was based on a
software developed by All India Management Association (AIMA) in Biz Whiz 06 a National Level
Management Fest organised by KLE Society’s College of Business Administration Lingaraj College,
Belgaum.
➢ October 2005: Organized the 2nd
National Management Fest “Mosaic” of SV’s Shridora Caculo College
of Commerce & Management Studies, Mapusa. Head of the Round Formulation team for the Event
➢ February 2005: Organized the 1st
National Management Fest “Odyssey” of Saraswat College of
Commerce & Management Studies, Mapusa
Stenodac
Commercial Training
Institute (Recognised
By Goa Govt.)
Duration Course Name Percentage
Sep – Dec 2008
Diploma in International Airlines
& Travel Agency Management
91%
Jan – Feb 2009 Computerised Reservation
Systems using “Galileo”
93%
March – April 2009
Travel agency Customer Care &
Communication Skills
NA
Educational
Qualification
Universerty – College /
Board - School
Passing
Year
Percentage
Bachelor of
Business
Administration
Goa University - SV’s Sridora Caculo
College of Commerce &
Management Studies, Goa
2006
First Class
67%
B Grade
HSSC 12th
Commerce
Goa Board of HSSC - Dempo
Charity’s Trust College of Commerce
2002 61.5%
SSC 10th
ICSE - Sharda Mandir School,
Miramar, Panjim, Goa.
2000 61%
4. ➢ January 2005: Secured 1st
Place for Business Report & 3rd
Place for Destination Wall Street in
Synergy’05 a National Management Fest organized by SDM College of Business Management,
Mangalore
PERSONAL DETAILS
Name Mr Sunny Fidelis Raymond Fernandes
Date of Birth 02 November 1983
Goa Address C-3, Third Floor, Vanarai Apartments,
(Permanent Address) Opposite Madhuban Complex, St Inez,
P.O. Box Caranzalem, Panjim, Goa – 403002
Mobile Number +91 98230 88030, +91 83106 83209
Email address sunnyferns83@gmail.com
Education Bachelor of Business Administration
Languages Fluent in English, Hindi
Disability 75% Visually Challenged since September 2014
Computer Skills MS Office with Screen-readers
Professional Interests Human Resource, Customer Relations.
Personal Interests Technology, Reading, Travel
I, Mr Sunny F R Fernandes declare that all the above-mentioned details about me are true
in all respects.
Thanking You
Sunny F R Fernandes
