Heraldo A. Rodriguez has over 15 years of experience in sales, customer service, and management roles. He is currently the Delivery Service Manager at Blockbuster Textile, where he is responsible for managing communication with clients and mentoring route drivers. Previously, he held roles as a Route Sales Representative and Production Supervisor at various companies. He has strong communication, problem-solving, and negotiation skills and is fluent in both English and Spanish.

1. Heraldo A. Rodriguez
6** Victoria Station Blvd, La*******, GA ****** * (516) 369-1721 * rodriguez_heraldo@yahoo.com
Summary of Qualifications
• High-energy and dependable; proven ability to produce within a demanding work schedule
• Self starter, confident, work well under pressure
• Strong negotiation and communication skills
• Sharp and creative in solving problems
• Able to determine and understand the needs of the client
• Fluent in both English and Spanish
Work History
Blockbuster Textile 2013-Present
Delivery Service Manager
• Responsible for managing clear and effective communication to clients.
• Providing a lead role in representing company's standards.
• Lead and mentor 7 route service drivers.
• Schedule daily routes
Blockbuster Textile 2011-2013
Route Sales Representative
• Serve as primary liaison with customers.
• Communicate with customers to set up service and manage any ongoing communications to meet/exceed customer expectations.
• Responsible for daily delivery and pick up of linen.
Aramark 2010-2011
Route Sales Representative
• Supply customers' products and services, providing them with the proper items and quantities of merchandise on their regularly scheduled day.
• High quality service within a fast-paced environment.
• Promote service agreement renewal and customer retention.
• Maintain daily paperwork & finalize each account on handheld computer.
• Unload & load truck at the end of the day & check out with district manager to finalize the day & go over the next day.
Okabashi 2009-2010
Production Supervisor
• Coordinated and executed production workflow to support delivery schedules and overall production plans.
• Developed 1st
shift team that consistently exceeds weekly production goals.
• Maintained accurate and detailed numerical records and reports.
• Created vendor barcodes for all outgoing products.
• Performed other duties and fulfill other responsibilities as assigned.
U.S. Web Printing Company 2006-2008
Letter Shop Manager
• Advanced through the ranks to manage 55 people in a letter shop consisting of 4 different departments ensuring areas were covered and finished in a timely
matter.
• Supervised people of various ethnic backgrounds, helping them deal with their personal and work problems so that the tasks at hand could be accomplished
with little interference while on the job.
• Diagnosed production needs and problems.
• Implemented effective quality control programs.
U.S. Web Printing Company 2005-2006
Warehouse Manager
• Supervised the loading and unloading of goods, making sure that items were handled with care and placed accurately in the warehouse.
• Managed daily incoming/outgoing inventory.
• Operated a fork lift extensively and safely, transporting heavy loads of paper within the warehouse.
• Trained new employees in quality control, warehousing, and packaging.
Eastern Uniforms 2002-2005
Route Sales Representative
• Planned and maintained effective inventory levels to meet both the customer and truck needs.
• Sell, unload, and load product to/from numerous stops.
• Increased sales revenue by executing promotions and developing customer relations.
• Ensured high quality customer service with accounts.

2. R.U.S. Uniforms 2000-2002
Route Sales Representative
• Focused on sales and servicing customers.
• Maintained customer relationships and expanded route sales to current and potential customers.
• Completed all required paperwork accurately and neatly.
• Maintained driving log for D.O.T.
Education
Freeport High School, Freeport, NY
Computer Skills
Microsoft Office (Outlook, Word, Excel), Internet Explorer, UPS software, Macola, Motorola Hand Held Computer, Go Route