This document contains the resume of Lourdes Diaz Masambique. It lists her contact information, general skills including teamwork, motivation and attention to detail. It also outlines her customer service skills and experience raising customer satisfaction ratings. Her personal vision is to glorify God through sharing her knowledge and talents. She has a background in photography and seeks to contribute her skills to an organization where she can learn and help the company grow.

1. LOURDES DIAZ MASAMBIQUE
 Contact No: +1 604 352 7364
 Address: #7390 Larch street, Vancouver, British Columbia CANADA
 Email Address: lhadysantosdiaz@yahoo.com
General Skills:
□ Enjoy contributing to a team effort
□ Highly motivated for career advancement
□ Good organizational, interpersonal, problem solving and decision making skills
□ Attentive to detail and manage time efficiently
□ Self-motivated with a willingness to learn
□ Reliable, flexible and adaptable
□ Work well under pressure and enjoy working in a fast paced environment
□ Punctual, effective time management skills and attentive to detail
□ Dependable, flexible, adaptable and energetic
□ Enthusiastic self-starter with the ability to work independently and in a team environment
□ Excellent interpersonal and communication (both written and verbal) skills
□ Demonstrates initiative and is forward thinking
□ Excellent conflict resolution and time management skills
□ Highly developed planning, multitasking and prioritizing skills
□ Effective listening skills, professional telephone manner
□ Strong understanding of protocol and cultural sensitivities
□ Excellent reputation for confidentiality and professionalism
□ High level of integrity, work ethic and reliability
□ Charismatic, personable, confident and professional
Customer Service Skills:
□ Always strive to exceed customer’s expectations and create a lasting impression
□ Highly developed interpersonal skills
□ Ability to effectively manage time, clients commitments, and resources
□ Strong multi-tasking skills, ability to handle multiple lines and deal with people in a friendly, professional
manner
□ Outstanding ability to build relationships with customers and a natural skill to communicate with people
□ Skilled in managing and organizing information and file systems
□ Experienced and sensitive when dealing with different cultural backgrounds
□ Team player who works well under pressure
□ Detail oriented, motivated, creative and enthusiastic
□ Presents a cheerful, positive manner with customers, colleagues and suppliers
□ Recognized as an employee that delivers outstanding quality of customer service
□ Responsible for raising customer satisfaction rating from 67% to 95%
□ Quickly and effectively solves customer problems
□ Discusses customer service satisfaction with customers and always looks for ways to improve quality of
service
PERSONA L VISION:
 To lead my family into abundant life including my personal goals, desire for the sake of God’s glory, To
glorify God by sharing my knowledge, skills, talents, ideas, & ability
PERSONA L OBJECTIVES:
 To work with an organization that gives me the opportunity to learn and grow, at the same time presents
me with a chance to contribute towards its growth.


2. JOB OBJECTIVES:
 To share my unusual knowledge, skills, talents, abilities and competencies, so that it can create great
contribution for company, my co-workers, customers satisfaction, service to the community, our economy
my family, and my goals and personal vision in life.
 To be able to render service and apply my knowledge, capabilities, and skills at my best
 that would have in achieving the institution’s goals.
EDUCATIONAL ATTAINMENT:
 ANGELES ELEMENTARY SCHOOL
 ANGELES CITY PAMPANGA
 PHILIPPINES
 1985-1991
 HOLY ANGEL UNIVERSITY
 ANGELES CITY PAMPANGA
 PHILIPPINES
 1991 -1995
 AMA COMPUTER COLLEGE
 ANGELES CITY PAMPANGA
 1995-1999
 COMPUTER SECRETARIAL
Work Experience:
Say Cheese photography Qatar
Doha Qatar
May 30 2007 – August 5 2016
Senior photographer Supervisor
My Especial Jobs:
Personal Photographer – Emir of Qatar / Year- ( 2015 - 2016)
NEPO MALL Studio
Angeles City Philippines
October 2005 – March 2007
Photographer
Selegna Photo Studio
San Fernando .Pampanga .Phil
Febuary 2001 - April 2005
Photographer
Skills:
Mac Computer, windows
Sofware using: Cs6 ,Cs4,Cs5, Illustrator, And other software related in photo editing
Ms Word, Power Point, Excell and all other office procedure.
Camera Using: D5 CANON & 7D- Nikon
Studio Ligths Bowens Brand
Duties: wedding photographer, studio photographer ,school photographer , conference , Birthday and all other
photography occasion & Events.

3. Character References:
Mishael Mohd Al Ansari
Owner- Say Cheese Photography Qatar
Doha QATAR
Mob: + 974 5554-4011
Mr. Ahmad El Ghammal
Studio Manger
Doha Qatar
Mob: +974 5528 4675
APPLICANT
LOURDES DIAZ MASAMBIQUE