This document provides a summary of Jaise Johny's professional experience and qualifications. Johny has over 10 years of experience in the automotive service industry in Qatar and the GCC region, currently working as a Senior Service Advisor at Qatar Automobiles Company in Doha, Qatar. Previously, Johny held service advisor roles at Dollar Automobiles Company in Dubai and Popular Automobiles in Kerala, India. Johny has technical and computer skills qualifications and has received training in areas like CRM, SAP, and customer service excellence.

1. JAISE JOHNY
+974 33578685| jaisekannai@gmail.com | Doha- Qatar
PROFESSIONAL SUMMARY:
A Highly Self-motivated & Successful Automotive Service Professional with over 10 years’ of GCC
experience with reputed automobile manufacturers.
Ability to communicate effectively with people from all cultural backgrounds and Comfortable to work
in a fast paced, growth oriented work environment, utilizing my experience in the Automobile Service
Industry.
CORE PROFESSIONAL STRENGTHS
Strong Negotiation & Objection Handling Skills.
Active Listening & Communication Skills
Multitasking skills.
Problem Solving Ability.
Strongly Believe in Customer Relationship.
Team Building & Leadership Skills.
Consultative and Solution Sales.
Strong Technical Product knowledge.
Ability to follow-Up and update Timely.
HIGHLIGHTS OF EMPLOYEMENT
QATAR AUTOMOBILES COMPANY, DOHA –QATAR (Mitsubishi Dealer) - 2006 to Present as
SENIOR SERVICE ADVISOR
Schedules service appointments and obtaining expected customer vehicles data before arrival.
Meeting & Greeting customers in a timely, friendly manner when they arrive to service Centre.
Providing the required details to customer for their vehicle service & routine maintenances.
Preparing job cards ,estimating labour and parts costs involved in the repairs .
Inform customers about the required repairs and cost involved to get approval from them.
Checking on progress and follow up to complete the repairs before promised time.
Communicating with other internal departments to perform the repairs without any delays.
Test drive the vehicle with customers to get the feedback on the repairs done
Maintain Customer Satisfaction Index rating at least comparable to the manufacturer average.
Advice customers on their cars and the need for maintaining them comply with the manufacturer
Specifications and using maintenance menus.

2. DOLLAR AUTOMOBILES COMPANY, DUBAI (Dealing with all brands ) – 2005 to 2006 as
SERVICE ADVISOR
Scheduling of service appointments.
Meeting & Greeting customers in a timely, friendly manner when they arrive to service Centre.
Help to identify a mechanical problem by consulting with customer by performing road test .
Discuss with customer on the inspection results and corrective repairs required .
Preparing a repair order showing required time, cost with parts and labour estimation
Checking on progress and follow up to complete the repairs before promised time.
Communicating with other internal departments to perform the repairs without any delays.
Test drive the vehicle with customers to get the feedback on the repairs done
Maintain Customer Satisfaction Index rating at least comparable to the manufacturer average.
Advice customers on their cars and the need for maintaining them comply with the manufacturer
Specifications and using maintenance menus.
POPULAR AUTOMOBILES(KUTTUKARANGROUP),KERALA–INDIA(SUZUKI Dealer) – 2004 to
2005 as SERVICE ADVISOR.
Preparing job cards by collecting the details from customers regarding the faults
Conducting computerized vehicle checking to find out faults
Keeping a tag on spare parts movements by maintaining the stocks and replenishing them
accordingly.
Performing all the required repair works to clear out the mechanical faults of the vehicle.
EDUCATION & PROFESSIONAL DEVELOPMENT
TECHNICAL QUALIFICATIONS EDUCATIONAL QUALIFICATIONS
Diploma In Automobile Management from
Institute Of Motor Industry –Chennai (INDIA)
 PRE- DEGREEE COURSE , CALICUT
UNIVERSTY
 SECONDARY SCHOOL LEAVING
CERTIFICATE
COMPUTER AWARENESS TRAINING & AWARDS
Proficient In SAP (ERP PACKAGE )
Diploma In computer Applications.
Internet & Email Skills .
 CRM TRAINING
 SAP TRAINING ON DBMS
 CRM & EXCELLENCE IN CUSTOMER
CARE
* Won Employee Of The Year during 2013
for best performance (Qatar Automobiles
Company )
PERSONAL PROFILE
PERSONAL DETAILS DRIVING LICENSE DETAILS
Sex - Male, Married, Indian Holding valid QATARI driving license.
Languages Known- Arabic ,English, Hindi, Malayalam
& Tamil
Place :-
Date :- Signature :-