Rachael E. Lee is seeking a position that utilizes her skills in increasing productivity, profitability, and customer satisfaction. She has over 10 years of experience in customer service, administrative, and managerial roles. Her resume highlights her strengths in teamwork, communication, planning, problem-solving, and computer skills. Her professional experience includes positions in office management, customer service, scheduling, and retail management. She is educated with an Associate's degree from Monroe Community College and studied Criminal Justice and Spanish at Brockport.

1. Rachael E. Lee
409 Lyceum Street Rochester, NY 14609
(585)266-7602 (585)773-3036
Xoxorachael33@gmail.com
Objective:
Seeking a position where my proven ability to increase productivity, profitability, and
customer satisfaction will make a valued contribution to the achievement of the goals
of the organization
Core Strengths
• Team player, Team Leader, Self-Motivated, Designs the organization for optimal
customer service, Promotes excellence by providing superior service to each
customer
• Communication Verbal, Written, Organizational, Time Management
Analytical Research Skills, Flexibility, Adaptability, Managing Multiple
Priorities, Interpersonal Abilities, Multicultural Sensitivity Awareness
Planning and Organizing, Problem Solving, Creativity, Dedication, Hard
Working, Strong Work Ethic, Dependability, Responsibility, Reliability
Positive Attitude, Energetic, Passionate, Self-Confident, Ability to work
With Little Supervision or No Supervision, Willingness to Learn, Fast Learner
• Computer Literate Microsoft Word, PowerPoint, Excel, Access, Outlook
QuickBooks
Professional Experience:
Magee Electric 07-12-11-15
Title: Office Manager/ Administrative Assistant
Job Function:
Answered calls, scheduled customer jobs, answered customer’s questions
Pulled electrical permits, scheduled reconnects disconnects with RG&E
Processed payroll, entered in credit card statements, paid bills, balanced the check
Book, effectively handled cash and payments with customers, entered in credit card
Charges, made daily deposits,
HR functions, health care insurance, disability insurance, unemployment benefits
Handled performance problems, policy development, personal data and records
Management, processed tax paperwork, handled prevailing wages changed and
Processed pay rates, effectively handled cash and payments with customers
Managed all accounts receivable accounts payable, prepared journal entries for
Some income and expense accounts, produced monthly analysis to confirm balanced
Accounts, operated adding machines, calculating computerized equipment and other
Office machines, conducted physical research of data
Premier Packaging 04-12-07-12

2. Title: Customer Service Representative
Job Function:
Took Inbound Calls
Processed Customers orders
Handled and resolved customer complaints
Verizon Wireless 05-10-08-12
Title: Customer Care
Job Function:
Provided high levels of customer service to existing and new customers
Handled and resolved customer complaints
Provided technical support via telephone, resolved said issues with first call
resolution
American Red Cross 05-08-06-10
Title: Apheresis Scheduler 1
Job Function:
Provided high levels of customer service for all inquiries from the public
Maintained accurate, up-to-date donor records, and associated departmental files
Ensured on a day to day basis that only the highest quality products and services are
provided according to the needs of the medical community
Stein Mart 07-07-11-09
Title: Customer Service Supervisor
Job Function:
Supervised department staff
Trained, coached, and evaluated staff
Motivated employees
Cash balancing, deposits,
Handled emotional customers with delicacy, listening empathetically while
Maintaining the store policy
Operated computer scanning cash register to compute and record sales.
Balanced cash drawer with consistently high level of accuracy as the Customer Service
Supervisor
Wilson Farms 04-06-06-08
Title: Manager
Job Function:
Generated office paperwork, opened and closed the store
Handled day to day business operations within company policies and guidelines
Successfully managed people to achieve performance goals, excellent people
management skills, including resolving conflict, coaching and developing others,
promoting team work, and performance management
Filed INS paperwork, W2’s New York State tax forms, processed unemployment
Balanced the cash registers, made sure lotto count was correct

3. Education:
State University at Brockport 09/06-05/08
• Emphasis Criminal Justice, and Spanish
Monroe Community College 09/04-05/06
• Associates in Science
Reference’s available upon request