1. CURRICULUM VITAE
Jawwad Nadaf
Jawwad456@gmail.com
#645,4th main, 1st cross,
St Philomenas Hospital road,
M.V.layout, A C Post, Nagawara
Bangalore. 560045.
9008063686
PROFESSIONAL OBJECTIVE:
A Microsoft Certified Professional with 3+ years of industry experience in Operational
knowledge and administration of various platforms like, Windows XP/7 and Networking Technology.
IT SKILLS SET:
Operating Systems : Windows XP/ 7/8.1.
Ticketing Tool : HP Service Manager
TOTAL EXPERIENCE: 3.3 yrs
#1
Organization : Appnomic Systems Pvt Ltd
Client : Infosys
Designation :System Engineer
Experience :1.11 yrs
Responsibility:
 Configure, manage and troubleshoot account settings.
 Troubleshooting network connectivity related issues.
 Working knowledge on Domain.
 Monitoring System Performance.
 Troubleshooting the Desktop related issues.
 Troubleshooting Wifi related issues.
 Troubleshooting Hardware related issues.
 Giving network connectivity access for Systems/Laptops.
 Troubleshooting outlook related issues.
 Troubleshooting of Windows Client Operating System related issues.
 Reset user passwords; unlock the user accounts in Active Directory.
 Backup users applications from Active Directory.
 Rebuild the workstations from Server.
 Adding users application into Active Directory to workstations
 Inject application packages from SCCM Client Injector application on workstations.
 Verify the application packages status from SCCM Client Center.
 Troubleshooting users profile related issues.
 Refresh Group policy on workstations.
 Verifying windows health checks.

2.  Troubleshoot services related issues.
 Troubleshooting application related issues.
 Troubleshooting Synchronization issue between Domains and Member Servers.
 Configuration of VPN.
 Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat support.
 Coordinate and manage relationships with vendors and support staff that provide hardware/
software/network problem resolution.
 Use the Incident Management System to document and manage problems and work requests and
their respective resolutions.
 Responds to telephone calls, email, instant messages, and assigned tickets from users.
 Assign incidents to appropriate support teams and follow up until closure.
 Respond to and diagnose problems through discussions with users, including problem
recognition, logs, research, isolation, resolution and follow-up steps.
 Provide level 1 remote desktop support and perform other activities based on SOPs.
 Identify customer requirements and act as a technical point of contact for customer issue
resolution.
 Handle responsibilities of managing configurations and the deployment of equipments.
 Troubleshoot connectivity issues related to Avaya IP phones.
 Analyze, rectify and giving the technical clarification to team.
 Escalate incident to next level of support to appropriate team, as required.
 Maintaining IT Asset Inventory Management.
 Consistently Sharing Best Practices with Team Members.
 Preparing technical documents for project related.
 Following ITIL processes for incident management, request management, change management,
problem management etc. by using HP Service Manager remedy ticketing tool.
 Working with vendors and others team for resolving high/critical incidents.
 Call log to vendors.
 Providing the basic troubleshooting KT to service desk and Local client support engineers.
 Interacting with customers and proactively assessing their existing infrastructure and providing
them solutions to improve productivity.
 Creating troubleshooting documents, which will be helpful for future time troubleshooting for other
engineers and new comers in the team.
 Troubleshooting application errors and working with vendor support services as well as IT team
member and Internal other IT teams to quickly resolve problems.
 Support and resolve problems to the end user’s satisfaction.
 Responsible for administration and internal support of the Company’s
Systems and performing upgrades and configurations.
 Preparing Root Cause Analysis documents for critical issues.
 Participate in on-going training and departmental development.
 Coordinate with technical and management teams to manage customer expectations and provide
timely status updates.
 Attending the change control meeting and working on change control.
 Attending the meetings for discussing/providing escalated and SLA crossed incidents updates.
#2
Organization : United Telecoms Limited
Client : Centre for E-Governance (Govt. of Karnataka), Karnataka State
Karnataka State Wide Area Network(KSWAN),
Network Operations Center(NOC)
Designation : Trainee Network Professional and Technical Support
Experience : 1.4 yrs

3. Responsibility:
 Troubleshooting network connectivity related issues.
 Troubleshooting of System or Laptop, hardware/software related issues.
 Installation of Windows Operating System.
 Managing of Windows Operating System related issues.
 Help customer to install a variety peripherals and software on Systems/Laptops.
 Configuring Windows Firewall.
 Configuring Internet Explorer Security.
 Configuring and Troubleshooting the Desktop Environment.
 Configuring Disks.
 Installation & maintenance of application level software’s like MSOffice.
 Monitoring Latency.
 Inform users regarding Outages.
 Crimping of network cables and Basic configuring of Network Devices.
 Installing and configuring hardware devices.
 Installing Software’s as per customer requirement.
 Managing of Internet related issues.
 Basic Configuring, verifying & troubleshooting LAN.
 Implementing and configuration of LAN and WAN as per customer request.
 Testing remote servers from customer’s site by IP Addresses.
 Support for printer related issues.
 Design, deploy, configure and troubleshoot IP based LAN infrastructure for customers.
 Identify customer requirements and act as a technical point of contact for customer issue
resolution.
 Performing troubleshooting tasks for connectivity, speed and packet loss issues.
 Making Emergency changes in the network to ensure uninterrupted services.
 Configure, Manage, and Troubleshoot the Antivirus Support to End User PCs.
 Hardware maintenance of Systems/Laptops.
 Performing monthly Microsoft Patching activities.
 Handle responsibilities of managing configurations and the deployment of equipments.
 Responsible for site surveys, system analysis, system evaluation and assessments of customer
network topology as required.
 Resolving issues like connectivity, link down, destination not reachable, Link flapping.
 Responsible for implementing, supporting and maintaining 24x7 network services.
 Ensuring that Link is always Up.
 Perform the task of maintaining systems and network availability and monitoring routers, switches
and modems connectivity.
 Monitoring & Maintaining WAN Links with the co-ordination of Internet service Provider.
 Troubleshoot connectivity issues related to Cisco IP phones.
 Provide end to end support of data & voice in the network which is connected through horizontal
connectivity in WAN.
 Proficient in monitoring and troubleshooting the Network/Link in case of any breakdown.
 Monitor Day to Day activity of network.
 Basic troubleshooting of serial links.
 Working with vendors for major issues.
 Preparing and sending the daily down time and utilization Root Cause Analysis(RCA) report.
 Analyze, rectify and giving the technical clarification to team.
 Escalate incident to next level of support, as required.
 Maintaining IT Asset Inventory Management.
 Supporting multiple customer environments.
 Configuring and troubleshooting on Microsoft Outlook and other Microsoft office applications.
 Application Support and Monitoring.
 Coordinate with technical and management teams to manage customer expectations and provide
timely status updates.

4. Microsoft Certification:
Microsoft® Certification Exam 270 – Microsoft Certified Professional
Microsoft® Certification Exam 410 – Installing and Configuring Windows Server 2012
Declaration:
I hereby declare that the above written information is true to the best of my knowledge and belief, any
clarification always welcome.
Jawwad Nadaf